Supervisory IT Specialist (Senior Product Manager)

This position is in the Department of the Chief Information Office, Product Development Office (PDO), Mission Support Systems Division (MSSD). MSSD develops, delivers, and supports case and client management systems for the federal Judiciary, including the probation and pretrial services offices.

Duties

The Supervisory Information Technology Specialist (Senior Product Manager) leads and oversees the strategy, roadmap, delivery, and ongoing operations of the PACTS360 product portfolio to achieve outcomes and objectives established by strategic leadership. The incumbent supervises a multidisciplinary team of federal employees and contractors, including IT project managers, service owners, developers, and solutions architects.

The position reports to the Probation and Pretrial Systems Branch (PPSB) Chief and is responsible for coordinating PACTS360 delivery and operations with IT, court, and financial stakeholders, providing direction and oversight to product teams, and supporting the program office and case/client management systems for the federal Judiciary's probation and pretrial offices.

Duties include, but are not limited to:

• Collaborating with the Division Chief to establish goals, objectives, and short- and long-term plans for the PACTS360 product portfolio.
• Overseeing the planning, direction, execution, delivery, and ongoing operations of case management products.
• Leading product strategy, roadmap development, release planning, and product lifecycle management to achieve business outcomes.
• Supervising a multidisciplinary team of federal employees and contractors, including IT project managers, service owners, developers, and solutions architects.
• Developing standard practices for gathering, defining, and tracking user requirements while building strong relationships with stakeholders and customers to shape product strategy and priorities.
• Guiding product engineering teams in scoping, planning, and delivering work using established delivery methodologies and best practices, while proactively resolving technical and resource challenges.
• Monitoring business, market, technology, and product performance trends to drive continuous improvement and increase adoption of product capabilities.
• Managing product investments, financial resources, and contractor performance, while ensuring alignment with organizational, financial, security, and enterprise architecture standards.
• Providing status updates and recommendations to senior leadership, serving as the product subject matter expert, representing the organization in engagements with federal courts and other stakeholders, and participating in the evaluation of new IT initiatives, strategies, and procedures.

Salary

• $121,785 - $197,200/year

Conditions of Employment

CONDITIONS OF EMPLOYMENT

1. All information is subject to verification. Applicants are advised that false answers or omissions of information on application materials or inability to meet the following conditions may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed.
2. Selection for this position is contingent upon completion of OF-306, Declaration of Federal Employment during the pre-employment process and proof of U.S. citizenship for competitive status positions or conversion to a competitive status position with the AO. If non-citizens are considered for hire into a temporary or any other position with non-competitive status or when it is confirmed by the AO Human Resources Office there are no qualified U.S. citizens for a competitive status position (unless prohibited by a law or statue), non-citizens must provide proof of authorization to work in the U.S. and proof of entitlement to receive compensation. Additional information on the employment of non-citizens can be found at USAJOBS Help Center | Employment of non-citizens/. For a list of documents that may be used to provide proof of citizenship or authorization to work in the United States, please refer to Form I-9, Employment Eligibility Verification.
3. All new AO employees will be required to complete an FBI fingerprint-based national criminal database and records check and pass a public trust suitability check.
4. New employees to the AO will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights/responsibilities, visit https://www.e-verify.gov/.
5. All new AO employees are required to identify a financial institution for direct deposit of pay before appointment.
6. You will be required to serve a trial period if selected for a first-time appointment to the Federal government, transferring from another Federal agency, or serving as a first-time supervisor. Failure to successfully complete the trial period may result in termination of employment.
7. If appointed to a temporary position, management may have the discretion of converting the position to permanent depending upon funding and staffing allocation.

Qualifications

Applicants must have demonstrated experience as listed below. This requirement is according to the AO Classification, Compensation, and Recruitment Systems which include interpretive guidance and reference to the OPM Operating Manual for Qualification Standards for General Schedule Positions.

Specialized Experience: Applicants must have at least one full year (52 weeks) of specialized experience which is in or directly related to the line of work of this position. Specialized experience is demonstrated experience must demonstrate ALL areas defined below:

• Overseeing projects throughout the full project lifecycle.
• Recommending process improvements to support organizational and project objectives.
• Managing internal and external teams throughout the project lifecycle.

Education This position does not require education to qualify. Other Information The AO is an Equal Opportunity Employer. Required Documents

For this job announcement the following documents and/or information are required:

• Resume - Any written format you choose to describe your job-related qualifications.
• Citizenship - Include country of citizenship on resume.
• Notification of Personnel Action (SF-50) - All applicants outside of the AO must submit a copy of your latest SF-50 to verify current or former Federal employment status.
• Veterans Preference documentation - Certificate of Release or Discharge from Active Duty (DD Form 214), if applicable Application for 10-Point Veteran Preference (SF-15) and an official statement, dated 1991 or later, from the Department of Veterans Affairs or from a branch of the Armed Forces, certifying to the veteran's present receipt of compensation.

How to Apply

To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.The complete application package must be submitted by 07/23/2026 to receive consideration. To begin, click

• Apply Online to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account.
• You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application.
• You will receive an email notification when your application has been received for the announcement.
• To verify the status of your application, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process.
• Click the following link to view and print the occupational questionnaire https://apply.usastaffing.gov/ViewQuestionnaire/12998096