Paralegal, Litigation

Zendesk is looking for an experienced Paralegal to join its world-class legal team and support the evolving and impactful litigation function. The right candidate will have the opportunity to make a lasting impact within our high-growth, private equity-backed company. This role reports to the Sr. Counsel, Litigation, and will collaborate extensively with our Employment Legal, People & Places, Corporate Legal, Legal Operations, Privacy Legal, and Finance functions. 

Zendesk develops software that helps its 160,000+ paid customer accounts across more than 150 countries and territories to build the best customer experience. As a CX company, we are at the forefront of the rapid adoption of artificial intelligence and machine learning technology, and we will do so in line with strict yet wide-ranging and evolving legal and ethical standards.

Responsibilities (what you get to do every day):

• Proactively work to support Zendesk’s litigation counsel on myriad court cases, arbitrations, and informal disputes, both in the U.S. and worldwide, to achieve desired outcomes in keeping with business objectives. 

• Manage the subpoena intake and response process in keeping with U.S. law, ensuring timely and accurate responses. This includes an understanding of document review software and marking documents prior to production. 

• Oversee legal hold process, including placement, tracking, and release of holds.

• Organize and maintain case files, ensuring all documents are up to date and easily accessible. 

• Use case management software to track case progress, manage deadlines, and document case activities. 

• Assist in the analysis of evidence and case materials to identify key issues; draft summaries and correspondence as needed.

• Assist Litigation Counsel with monitoring and tracking litigation budgets, ensuring adherence to financial constraints and reporting any discrepancies. This includes collaborating with insurers regarding claims and coverage issues related to litigation matters.

• Serve as a liaison between internal teams, external counsel, and other stakeholders to facilitate communication and information flow.

• Assist in procurement and engagement of outside counsel. 

Requirements (what you bring to the role):

• Bachelor’s degree or Paralegal Certificate/Associates degree from an approved program.

• Minimum of 5 years of experience as a litigation paralegal at a law firm, and 2+ years in-house. Significant litigation experience required.

• Excellent organizational skills and attention to detail.

• Excellent communication skills, including an ability to articulate a problem and effectively gather facts from a myriad of cross-functional team members.

• Experience and ability to be accountable, hands-on, a proactive self-starter, and results-oriented – even in a remote environment where many of your colleagues are in different offices and timezones.

• Experience in legal research, organization, drafting and negotiation, and good judgment to know when issues need to be escalated.

• Proficient in legal research tools and case management software.

• Desire to roll up your sleeves and embrace a growth mindset: no task is too big or small with an interest in learning and growing.

• Positive attitude and ability to work effectively on a team.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.