IT Specialist (Network Services)

This position is in the Administrative Office of the U.S. Courts, Department of Technology Services, Enterprise Operations Center, Infrastructure Operations Division, Infrastructure Operations Branch. The EOC is a customer-focused, central point of contact for internal and external users of the Judiciary's nationally deployed information technology (IT) services and operates and monitors the Judiciary's national IT infrastructure.

Duties

The Administrative Office of the U.S. Courts, Enterprise Operations Center, Infrastructure Operations Branch is seeking an experienced Information Technology Specialist (Network Services) to join its team.

The Information Technology Specialist (Network Services) is responsible for the design, implementation, modification, and maintenance of complex technical environments, networks, and systems. The incumbent provides network infrastructure engineering support services, including installing and configuring network equipment, monitoring network infrastructure health, managing patches, and supporting connectivity to other networks and facilities. The Information Technology Specialist (Network Services) oversees and develops creative solutions for the efficient use of the bandwidth and network performance at the 570+ court locations. This position requires excellent problem-solving skills and strong experience with networking configuration within data center, local area network (LAN), and wide area network (WAN) environments.

Duties of the position include, but are not limited to:

1. Developing a program to proactively monitor bandwidth.
2. Preparing bandwidth assessments of court WAN circuits upon request.
3. Preparing order instructions for WAN circuits, equipment, and services.
4. Configuring WAN and LAN (hardware, software).
5. Documenting network diagrams, infrastructure, IP addressing schemes, routing, security policies, and load sharing.
6. Developing and documenting network provisioning requirements and policies.
7. Providing capacity planning assistance to develop network resource requirements projections.
8. Supporting core Internet protocols (OSPF, EIGRP, BGP, MPLS, QoS, etc.).
9. Installing and configuring Cisco 8K series routers.
10. Managing IP address allocated subnets and the evolution to the new addressing policy for the enterprise architecture.
11. Providing operations and maintenance support and troubleshooting of any network-related issues covering the entire enterprise (LAN/WAN/Data Center, Internet/TIC, etc.).
12. Supporting quality of service, multicast, and content delivery network monitoring.
13. Developing and documenting requirements and policies for network monitoring and problem management.
14. Providing guidance for network operation implementation and support processes and procedures.
15. Providing tier 3 support.
16. Identifying and resolving network problems and in accordance incident and problem management services, policies, procedures.
17. Coordinating resolution of circuit problems with third parties, including public carriers, ISP, and external vendors.

Salary

• $101,402 - $190,061/year

Conditions of Employment

CONDITIONS OF EMPLOYMENT

1. All information is subject to verification. Applicants are advised that false answers or omissions of information on application materials or inability to meet the following conditions may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed.
2. Selection for this position is contingent upon completion of OF-306, Declaration of Federal Employment during the pre-employment process and proof of U.S. citizenship for competitive status positions or conversion to a competitive status position with the AO. If non-citizens are considered for hire into a temporary or any other position with non-competitive status or when it is confirmed by the AO Human Resources Office there are no qualified U.S. citizens for a competitive status position (unless prohibited by a law or statue), non-citizens must provide proof of authorization to work in the U.S. and proof of entitlement to receive compensation. Additional information on the employment of non-citizens can be found at USAJOBS Help Center | Employment of non-citizens/. For a list of documents that may be used to provide proof of citizenship or authorization to work in the United States, please refer to Form I-9, Employment Eligibility Verification.
3. All new AO employees will be required to complete an FBI fingerprint-based national criminal database and records check and pass a public trust suitability check.
4. New employees to the AO will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights/responsibilities, visit https://www.e-verify.gov/.
5. All new AO employees are required to identify a financial institution for direct deposit of pay before appointment.
6. You will be required to serve a trial period if selected for a first-time appointment to the Federal government, transferring from another Federal agency, or serving as a first-time supervisor. Failure to successfully complete the trial period may result in termination of employment.
7. If appointed to a temporary position, management may have the discretion of converting the position to permanent depending upon funding and staffing allocation.

Qualifications Applicants must have demonstrated experience as listed below. This requirement is according to the AO Classification, Compensation, and Recruitment Systems which include interpretive guidance and reference to the OPM Operating Manual for Qualification Standards for General Schedule Positions.

Specialized Experience: Applicants must have at least one full year (52 weeks) of specialized experience which is in or directly related to the line of work of this position. Specialized experience is demonstrated experience in ALL of the following:

• Experience with Cisco Routing and Switching including knowledge of MultiCast, QoS, IOS Security, and content delivery; and
• LAN/WAN experience.

Highly desired but not required

• Hands-on experience with Cisco Nexus 5K, 7K, and 9K. Application Centric Infrastructure (ACI) is preferred;
• Hands-on experience with Cisco DMPVPN and IPSEC;

Education This position does not require education to qualify. Other Information

The AO is an Equal Opportunity Employer.

Required Documents

For this job announcement the following documents and/or information are required:

• Resume - Any written format you choose to describe your job-related qualifications.
• Citizenship - Include country of citizenship on resume.
• Notification of Personnel Action (SF-50) - All applicants outside of the AO must submit a copy of your latest SF-50 to verify current or former Federal employment status.
• Veterans Preference documentation - Certificate of Release or Discharge from Active Duty (DD Form 214), if applicable Application for 10-Point Veteran Preference (SF-15) and an official statement, dated 1991 or later, from the Department of Veterans Affairs or from a branch of the Armed Forces, certifying to the veteran's present receipt of compensation.

How to Apply

To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.

The complete application package must be submitted by 03/28/2025 to receive consideration.
To begin, click

• Apply Online to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account.
• You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application.
• You will receive an email notification when your application has been received for the announcement.
• To verify the status of your application, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process.
• Click the following link to view and print the occupational questionnaire https://apply.usastaffing.gov/ViewQuestionnaire/12705542

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.

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