Director of Attorney Success

🎉 We've just raised $60m in Series B funding - read about it here! 🎉

Salary: $95,000 - $125,000 + share options

Location: Austin, TX - On-site 2-3 days per week

About Lawhive

Our mission is to make the law accessible to everyone.

The legal industry is built on technology and processes that haven’t been updated in hundreds of years - that's why we've reinvented the entire model from the ground up with our own bespoke AI operating system at the core.

Lawhive is a regulated law firm with an AI-native platform built to amplify expertise and revolutionise the way people practice law, leading to exceptional outcomes for clients and lawyers.

Lawhive Labs is how we bring this vision to life. It's our frontier lab that combines top engineering, design, AI and legal talent from around the world, joining forces to build the future of law.

We’re backed by top-tier investors, including Google Ventures, Balderton Capital and TQ Ventures, and in December 2025, we secured $60M Series B funding round to facilitate international expansion and to grow our team.

We’re headquartered in London and in 2025 successfully launched in the US…and we’re just getting started.

The Role

Lawhive is seeking a highly motivated and experienced Director of Attorney Success to play a pivotal role in scaling and optimizing our attorney network. Reporting to our VP of Business Development, this role is crucial for maintaining appropriate attorney capacity to meet client demand and ensuring our clients consistently receive exceptional legal services. You will be instrumental in setting and maintaining high-quality standards across our entire network, contributing directly to our mission of delivering unparalleled client experiences.

• Help Lawhive maintain the appropriate capacity of its attorney network to meet the demand of our clients.

• Recruit attorneys to join our co-counsel network.

• Set and maintain high-quality standards across the entire network through effective coaching and education.

• Manage, monitor, coach, and guide the performance of all participating firms within our network.

• Champion the use of Lawhive’s AI platform by assisting and requiring co-counsel to use our platform for client communication and fulfillment of services.

• Work closely with Product, Customer Support, and Engineering to provide valuable feedback and product suggestions that enhance our service delivery.

• Create and implement continuous improvement programs covering attorney and firm performance, training & communications, recruiting and onboarding of firm staff and attorneys, and fostering member empathy and support.

• Report regularly to the leadership team on key metrics such as network capacity, client satisfaction, special initiative progress, and other relevant data.

What You'll Bring

• 3-5 years in Customer Success, Account Management, or Partnerships, ideally within a marketplace, legal tech, or SaaS environment.

• Background as an Attorney or a J.D. considered a bonus.

• Proven track record of managing a portfolio of clients or partners, with direct ownership of performance and growth metrics.

• Confident coach and communicator - able to build trust quickly, deliver direct feedback constructively, and hold partners accountable.

• Commercially minded, with experience owning or contributing to expansion revenue targets and improving conversion rates.

• Data-driven approach to performance monitoring, pattern recognition, and proactive intervention.

• Comfortable with CRM and customer success tooling; quick to learn and champion new technology - experience driving AI or software adoption is a strong plus.

• Familiarity with legal services, legal tech, or regulated marketplaces is desirable but not essential.

• High ownership mentality with the ability to build structure and thrive in a fast-paced, high-growth startup environment.

Interview process

• Introductory call with our Talent team

• 1:1 with your hiring manager

• Technical interview / practical skills assessment

• Values interview with one of our Founders

• We offer!

Benefits

• 🩺 Healthcare benefits: 'Premium' plan with 100% employee cover and 50% dependent cover

• ✈️ Vacation: 20 days + 11 Federal holidays + 1 day of Birthday leave

• 💰 401k: Matching contribution up to 2% of salary

• 💰 Equity: Options in Lawhive LTD

Diversity at Lawhive

At Lawhive we know that diversity of thought is critical to delivering outlier outcomes. As such, we’re always working hard to ensure we build a diverse, inclusive team. We’re not yet where we want to be but as we scale we’ll only ever increase the focus we apply to this.

Salary

• $95,000 - $125,000