Facilities Assistant

The Judicial Council of California is accepting applications for the position of Facilities Assistant for Facilities Services.

The Facilities Assistant will provide customer intake validation and dispatch service requests and responds to accurately and timely to all inquiries/requests received from the court facility liaisons, service providers, vendors, public and JCC staff on a wide range of facilities related services. This position provides document control of all service work requests in support of the courts, service providers, JCC and delegated courts. This position provides workload management in support of the JCC Facilities Operations staff, service providers, delegated courts, including corrective action, training/education, and guidance in support of contract management requirements.

The Judicial Council strives for work-life balance and includes substantial vacation and holiday time. In addition, we offer an excellent benefits package including pension, medical, dental and vision coverage, flexible spending, up to $130 monthly reimbursement towards public transit commuting costs, and retirement savings plans. In San Francisco, the office is only a 7-minute walk from the downtown Civic Center BART station. In Sacramento, the office is minutes from downtown, just north of Discovery Park.

The successful candidate will be expected to work in the Judicial Council’s San Francisco or Sacramento office; hybrid work options for employees who live in areas surrounding these locations may be considered.

Duties

Process OPEN work orders in the CAFM (Computer Aided Facilities Management) database:

• Process (P1/P2) Emergency and Urgent work requests.
• Process (P3-P6) Next Day and beyond work requests..
• Process Court Funded work requests.
• Monitor & process cancel & duplicate return for clarification requests.
• Reopen work order report review.

Process Service Work Order Updates (Task Orders – TO, Janitorial – JA, Preventive Maintenance – PM, Design, Facilities Modification, Reopen Requests):

• Organize assigned service work orders SWO updates and set priorities for each request in order of received.
• Research and follow policy and procedures for each SWO update request as needed,
• Review and monitor work requests through to completion and provide updates to customers and or service providers.
• Communicate with regional staff and service providers to troubleshoot and resolve problems.

Call Management Inbound/Outbound Call Processing and Mailbox workflow:

• Answer calls and respond to emails that provide information and support to the public, courts, vendors, regional staff and service providers.
• Manage and resolve customer complaints.
• Research required information using available resources.
• Follow up customer calls and emails when necessary.

Provide minor technical solutions (with CAFM) to customers by performing a question diagnosis while guiding users through a step-by-step solution.

• Submit Help Desk tickets in ServiceNow.
• Troubleshoot procedure errors of CAFM end-users.
• Use and test CAFM software upgrades.
• Write and Amend Procedural Documentation:
• Perform minor updates to previously written procedures.
• Collaborate with other Facilities units to ensure procedures are clear and concise.

Salary

• $5,243 - $6,817

Qualifications

High school diploma, GED, or equivalent, and one (1) year of administrative, customer service, or call center experience. Additional directly related experience and/or education may be substituted on a year-for-year basis.

Other Information

Please note, if you are selected for hire, verification of employment authorization to work in the United States will be required.

How to Apply

To ensure consideration of your application for the earliest round of interviews, please apply by 5:00 P.M. on September 11th. This position requires the submission of our official application, a resume and a response to the supplemental questions. 

To complete an online application, please click the Apply for Job button.

The Judicial Council provides reasonable accommodation to applicants with disabilities who request such accommodation.  Reasonable accommodation needs should be requested through Human Resources at (415) 865-4260. 

Benefits

Some highlights of our benefits package include:

• Health/Dental/Vision benefits program
• 14 paid holidays per calendar year
• Choice of Annual Leave or Sick/Vacation Leave
• 1 personal holiday per year
• Up to $130 per month reimbursement for qualifying mass transit costs
• CalPERS Retirement Plan
• 401(k) and 457 deferred compensation plans
• Employee Assistance Program
• Basic Life and AD&D Insurance
• Flex Elect Program
• Pretax Parking
• Long Term Disability Program (employee paid/optional)
• Group Legal Plan (employee paid/optional)

Equal Employment Opportunity

The Judicial Council of California Is an Equal Opportunity Employer.