Info Tech Specialist (Network)

The United States Attorney's Office for the District of Columbia mission is to enforce the criminal laws of the United States and the District of Columbia, represent the interests of the United States in civil litigation, and respond to the public safety needs of the community by leading an effective, well-coordinated law enforcement effort that contributes to the overall goal of improving the quality of life in the District of Columbia.

Duties

This Info Tech Specialist (Network) provides IT responsibility for interpreting and implementing policies and procedures related to end-users voice over Internet Protocol (VoIP) telephony services within the USAO-DC.

If selected for this position, you will join a well-respected team that is responsible for providing Info Tech Specialist (Network) support in the U.S. Attorney's Office, District of Columbia, located in Washington, District of Columbia, focusing in the areas of network services; customer support; systems administration; and data management.

Typical work assignments will include:

• The incumbent serves as an IT Specialist with responsibility for interpreting and implementing policies and procedures related to end-users voice over Internet Protocol (VoIP) telephony services within the USAO-DC.
• The incumbent has substantial responsibility for planning, administering, advising on, and evaluating IT and VoIP customer services, and providing VoIP support to end-users throughout the USAO-DC.
• The incumbent provides office-wide IT end-user customer support for the USAO-DC in determining IT and VoIP customer needs, ensuring the integration of VoIP systems components, and planning for VoIP systems implementation and upgrades.

Salary

• $101,401 - $131,826/year

Conditions of Employment

• You must be a United States Citizen or National to apply for this position.
• Selective Service: Males born after 12/31/59 must be registered or exempt from Selective Service (see http://www.sss.gov/).
• All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing.
• You must successfully pass a background investigation. This may include a credit check, a review of financial issues, as well as certain criminal offenses and illegal use or possession of drugs.
• A probationary period may be required.
• A pre-employment drug test will be required.
• If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application.
• Must provide resume and supporting documents (See required documents).
• Time-in-Grade: Current or former Federal employees applying under merit promotion considerations must meet applicable time-in-grade requirements for consideration within 30 days after the closing date of this announcement.
• You must meet all qualification requirements within 30 days after the closing date of this announcement and before placement in the position.
• As needed, additional positions may be filled using this announcement.

Qualifications

MINIMUM QUALIFICATIONS: To be considered minimally qualified for this position, you must demonstrate that you have the required specialized experience for the respective grade level in which you are applying:

To qualify at the GS-12 level, you must possess:

Specialized Experience: At least one year of specialized experience equivalent to the GS-11 level in the Federal service performing (obtained in either the public or private sectors) (3) of the (4) duties listed below:

• Providing office-wide IT end-user customer support for the organization in determining VoIP (Voice over Internet Protocol) customers' needs to ensure the integration of the VoIP system components;
• Conducting analysis to recommend resolution of technical network requirements to be used in acquiring software or hardware from IT contracts;
• Testing or optimizing functionality of VoIP systems, networks, and/or data;
• Identifying or defining business or technical requirements applicable to the design, development, implementation, management, or support of VoIP systems and networks.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

If your resume does not support your questionnaire answers, we will not allow credit for your response(s).For more information on the qualifications for this position, click here.

TIME-IN-GRADE REQUIREMENTS: Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible. One year at the GS-11is required to meet the time-in-grade requirements for the GS-12 level.

• You must submit your SF-50 that shows Time-in-Grade eligibility and reflects your title, series, and grade. No award SF-50 will be accepted; recommended SF-50s include promotions and step increases (within grade increases).

Other Information Payment of relocation expenses will not be authorized. Background Investigation: To ensure the accomplishment of its mission, the Department of Justice requires each and every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo and successfully complete a background investigation for a clearance as a condition of placement in this Special-Sensitive (SS)/High Risk position. This review includes financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs. The Interagency Career Transition Assistance Plan (ICTAP) provides eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. If your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority if: 1) this vacancy is within your ICTAP eligibility; 2) you apply under the instructions in this announcement; and 3) you are found well-qualified for this vacancy. To be well qualified, you must satisfy all qualification requirements for the vacant position and rate equivalent to the Highly Qualified or better category using established category rating criteria. Additional information about ICTAP eligibility, click here. The Career Transition Assistance Plan (CTAP) provides eligible surplus and displaced competitive service employees with selection priority over other candidates for competitive service vacancies. If your agency has notified you in writing that you are a surplus or displaced employee eligible for CTAP consideration, you may receive selection priority if: 1) this vacancy is within your CTAP eligibility, 2) you apply under the instructions in this announcement, and 3) you are found well-qualified for this vacancy. To be well qualified, you must satisfy all qualification requirements for the vacant position and rate equivalent to the Highly Qualified or better category using established category rating criteria. Additional information about CTAP eligibility, click here. Special Hiring Authorities for Military Spouse and Family Members: FedsHireVets - OPM.gov Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments: Procedures for Requesting a Reasonable Accommodation for Online Assessments. Required Documents

You must provide a complete Application Package which includes:

• Your Resume: Your resume showing relevant experience and dates (for full consideration you must include day/month/year) of employment and work schedule for each (e.g., part-time XX hours per week or full-time) (cover letter optional). Limit your resume to two pages. Only resumes 2 pages in length will be accepted to determine eligibility and qualifications. For more information, view the following link:
  USAJOBS Help Center - Update your resume now so it meets new resume requirement
• A complete Assessment Questionnaire
• Notification of Personnel Action (SF-50): If you are a current Federal employee, you must submit a copy of your Notification of Personnel Action, Standard Form 50 (SF-50) or equivalent personnel action form reflecting your permanent, competitive status.
  • You may need to submit more than one SF-50 to demonstrate that you meet time-in-grade requirements.
  • If you are a former Federal employee, you must submit a copy of your separation Notification of Personnel Action, Standard Form 50 (SF-50) or equivalent personnel action form reflecting your permanent, competitive status.
  • If you are a former Federal employee who previously held a career or career-conditional position in the competitive service, separated from the Federal Government over a year ago, and your last performance rating on record as a Federal employee was at least Fully Successful (or equivalent), you must submit a copy of your separation Notification of Personnel Action, Standard Form 50 (SF-50) or equivalent personnel action form reflecting your permanent, competitive status AND your last Federal performance appraisal plan.
• Other supporting documents:
  • Veterans Preference Documentation, if applicable:
    • In order to verify your Veterans' Preference entitlement, you must submit a copy of the Member Copy 4 of your DD-214 (Certificate of Release or Discharge from Active Duty); or if you are a current Active Duty member you must submit a certification on appropriate military branch letterhead that indicates:1) your service dates, 2) expected discharge or release date from active duty with a release/discharge date no later than 120 days from the closing date of this announcement, and 3) the character of service (e.g., Honorable); or other official documentation (e.g., documentation of receipt of a campaign badge or expeditionary medal) that shows your military service was performed under honorable conditions.
    • In addition, if you are a disabled veteran, a Purple Heart recipient, or widow/widower if a veteran, the spouse of a disabled veteran or the parent of a disabled or deceased veteran, you must submit a Standard Form (SF) 15, "Application for 10-Point Veteran Preference" dated October 2013 and all the required documentation identified on the reverse side of the SF-15 to support your preference claim.
• Veteran applying under the Veterans Employment Opportunity Act (VEOA):
  • You must submit a copy of your DD-214 showing an honorable discharge to be considered. To be eligible, a veteran must be honorably separated and either a preference eligible or have substantially completed 3 or more years of active service. NOTE: Current employees applying under VEOA must submit a qualifying SF-50 to show they meet time-in-grade requirements.
• 30% or more Disabled Veteran.
  • You must submit your DD214, a completed SF-15, and letter from the VA dated 1991 or later to be considered.
• Documentation supporting eligibility for non-competitive appointment (severely disabled, eligible veterans, certain military spouses, etc.)
• CTAP/ICTAP Documentation
  • A copy of your RIF separation notice, notice of proposed removal for failure to relocate, notice of disability annuity termination, or certification from the National Guard Bureau or Military Department that you are eligible for disability retirement;
  • A copy of your SF-50 "Notification of Personnel Action'', documenting your RIF separation, noting your positions, grade level, and duty location, and/or Agency certification of inability to place you through RPL, etc.;
  • A copy of your latest performance appraisal including your rating; and
  • Any documentation from your agency that shows your current promotion potential.
• Certifications as required under the Qualifications section
• Any other supporting documentation required for verification as described in the announcement.
• Are you a current or former political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee? Submit a copy of your applicable SF-50, along with a statement that provides the following information regarding your most recent political appointment:
  • Position title;
  • Type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee);
  • Agency; and
  • Beginning and ending dates of appointment.

How to Apply

Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete all required questionnaires, assessments and required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows:

1. Click the Apply Online button.
2. Answer the questions presented in the application and attach all necessary supporting documentation.
3. Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date.
4. If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice.
5. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials.
6. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended.
7. Set aside at least 3 hours to take the USA Hire assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link.
8. Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused.

Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources.

To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed.

To view the announcement status or your application status:Click on this: https://www.usajobs.gov/Help/how-to/application/status/. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.