Centralized Intake Paralegal

Coast to Coast Legal Aid of South Florida, Inc. (CCLA) established in 2003 is a Legal Services Corporation (LSC) funded, non-profit organization. CCLA provides free civil legal services to low-income and otherwise eligible residents of Broward County and is located in Plantation, Florida, a suburb of Fort Lauderdale.  Our mission is to provide equal justice to underserved communities through quality and innovative free civil legal aid. CCLA provides legal advocacy for marginalized individuals in our community, helping thousands of economically disadvantaged residents to gain greater access to justice and much-needed legal assistance to remove barriers to a healthy and stable life. 

CCLA provides legal assistance in the areas of Family Law & Victims of Crime, Economic Advocacy & Community Health (public benefits), and Senior Law for people age 60 and older. At CCLA, we believe all individuals are entitled to quality civil legal representation and equal access to justice, regardless of their income. CCLA’s vision is a community where everyone has the legal resources to thrive.

CCLA is currently seeking hardworking, compassionate  Intake Paralegals to work in our Centralized Intake Unit.  The Centralized Intake Paralegal assists with completion of prescreens and applications, interviews applicants/clients, collects documents and pleadings, gathers information about the applicants/clients. This position provides supportive services to the Attorneys and other staff members.

Position Duties:

· Responsible for answering phone calls and promptly returning phone calls and/or emails.

· Following up on referrals from all units, organizations, agencies, and online intake.

· Screens applicants/clients by phone, electronically, and in-person.

· Setting up intake appointments and meeting with applicants. 

· Completing conflict checks, prescreens, and intakes.

· Determining eligibility for services.

· Completing intakes in case management system either by communicating with applicants via telephone, electronically, or in-  person.

· Maintains records, case notes and daily time-keeping in CCLA’s case management system.

· Explaining intake/compliance documents and having them signed by applicant or client.

· Case acceptance from, and referrals to, outside organizations including other legal aid organizations.

· Performs community outreach events in-person and virtually, as well as, on social media, and conducts educational trainings for staff, clients, and community providers, as needed.

· Compliance with program and grant requirements.

· Attends mandated trainings and train other staff as needed.

· Works closely, as part of a team, with all CCLA units.

· Completion of reports timely.

· Performs other duties as requested by CCLA Management, Supervisors, or as required by grant(s). 

Position Requirements:

· 1 to 5 years of experience preferred. 

· Applicants with Associate’s degree and/or paralegal certificate are preferred. Relevant work experience will be considered in lieu of educational requirements.

· Bi-lingual (English/Spanish) preferred. 

· Proficient in Microsoft Office.

· Excellent organizational and interpersonal skills.

· Strong written and verbal skills.

· Detail-oriented. 

· Must have the ability to multitask, work efficiently and independently with supervision.

· Professional demeanor and client-oriented focus.

· A commitment and passion for working with the low-income community.

· Due to funder requirements, all applicants must pass a background check before employment begins.

Here at CCLA we offer our employees an outstanding and generous benefits package, which includes medical, vision, dental (100% employer paid for individual coverage), life, short-term, long-term disability insurance (100% employer paid coverage), supplemental insurance, and a 403(b) plan (tax-sheltered annuity plan) with an employer contribution.

Additionally, CCLA offers substantial discounts on gym memberships, parks, travel, pet insurance, and more, contributing to our employees' overall well-being.

CCLA is very proud of our work-life balance by giving our employees a substantial paid time off package which includes, vacation, sick leave and over 12 holidays a year. At CCLA we offer our employees (non-probationary) a more flexible work schedule by temporarily working a hybrid schedule 2 days in the office and 3 days working remotely. 

At CCLA, we foster a positive and supportive work environment where we work hard to provide exceptional service to our community. The work is both challenging and rewarding, and we take pride in the commitment and dedication of our team.

For more information about CCLA, please visit our website at www.coasttocoastlegalaid.org.

CCLA is proud of our diversity. CCLA is an equal opportunity employer and provider.