Legal Operations Manager

From airports to boardrooms, our Legal team provides advice and counsel on all aspects of the business, assessing legal risks and compliance, while our Ethics and Compliance team ensures that we run an ethically sound operation. Together, these teams help us make the best possible decisions for our airline, to run our business with integrity, ensuring our airline operates lawfully and ethically, creating a company we are all proud to work for.

Job overview and responsibilities

United’s Legal Department is a recipient of Corporate Counsel’s Best Legal Department Award!  Our department is seeking a legal operations manager with proven experience in data analytics and managing the day-to-day administrative operations of a corporate legal department while supporting and driving strategic initiatives.  This position reports to the Chief Legal Operations Officer and plays a pivotal role in optimizing the department to run more efficiently and effectively.

• Leverage data analytics to evaluate the department’s processes/systems/workflows as well as internal/external performance and identify trends, inefficiencies, and opportunities for improvement; track, develop, analyze, and report on key performance indicators, benchmarks, and other metrics; maintain and develop dashboards and other reporting tools; help design and implement improvement strategies and best practices
• Prepare, track, and regularly update budget forecasts of outside spend; track discount agreements and ensure compliance; enforce billing guidelines and conduct certain first level law firm invoice reviews
• Manage and optimize the Legal Department’s technology stack, including systems administration, providing training and support to attorneys and legal professionals, troubleshooting issues, and collaborating with the IT Department; research, evaluate, and implement new legal technology tools and drive adoption
• Provide miscellaneous office and administrative support when needed

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree
• 4+ years of experience in legal operations
• Meticulous attention to detail
• Exceptional organizational, communication, interpersonal, and problem solving skills
• Resourceful self-starter with ability to multi-task effectively
• Excellent data analytics skills and business judgment
• Proficiency with Tableau, Power BI, or similar analytical tools
• Good financial acumen
• Strong project management, change management, and process improvement abilities
• Ability to work both independently and collaboratively in a cross-functional environment
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification

• Reliable, punctual attendance is an essential function of the position

   

   

  
  
  What will help you propel from the pack (Preferred Qualifications):

   

   

• 5+ years of experience managing legal operations for a corporate legal department
• Hands-on experience as a systems administrator for an e-billing system and document management system
• Proficiency with Microsoft Excel (Lookup functions)