Legal Operations Project Manager

Job Description
This role will support the VP, Legal Operations in driving business initiatives aligned to the long-term strategic agenda of IBM Legal & Regulatory Affairs. The ideal candidate will possess a strong understanding of strategic implementation, communications, and change management principles to drive results.

Key Responsibilities:
Business Transformation
• Conduct comprehensive assessments of current legal department processes to identify inefficiencies and areas for improvement.
• Collaborate with cross-functional teams to design and implement new workflows and processes that enhance service delivery and reduce turnaround times.
• Partner with the Legal Technology Product Owner to integrate technology solutions that streamline operations, such as document management systems and case management software.
• Establish key performance indicators (KPIs) to measure the success of transformation initiatives and provide regular reports to the Chief Legal Officer.

Change Management
• Develop and execute change management strategies that align with organizational goals and ensure stakeholder buy-in.
• Create and maintain a change management toolkit, including templates, tools, and resources to support ongoing initiatives.
• Facilitate workshops and training sessions to equip team members with the skills and knowledge needed to adapt to new processes and tools.
• Act as a change ambassador, promoting a culture of adaptability and resilience within the legal department.

Commercial Operations
• Build relationships with internal organizations (Finance, IBM Sales, IBM M&A) to build a commercial strategy for legal technology. Collaborate closely to ensure strategies are aligned and support revenue growth initiatives.
• Lead the planning and execution of key commercial projects, ensuring alignment with business objectives and timely delivery. Identify potential risks associated with projects and develop mitigation strategies to minimize impact on business operations. Regularly evaluate project outcomes and performance against established goals, making adjustments as necessary to drive success.
• Establish and monitor KPIs to assess sales and marketing performance, providing actionable insights to stakeholders.
• Develop an externally-facing legal operations thought leadership strategy, partnering with IBM Communications to develop engaging content for various external communication channels.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Required Technical and Professional Expertise
• Bachelor’s degree in Business Administration, Organizational Development, or a related field (Master’s preferred).
• Proven experience in business transformation, change management, or related roles, preferably within a legal or professional services environment.
• Excellent communication skills, both written and verbal, with the ability to present complex information clearly.
• Demonstrated ability to build relationships and work collaboratively with diverse teams.
• Strong analytical and problem-solving skills, with a focus on results.

Preferred Technical and Professional Experience
• Proven experience in commercial operations, sales operations, or business management.
• Strong analytical skills with proficiency in data analysis and reporting tools (e.g., Excel, CRM systems, BI tools)
• Strong understanding of change management methodologies (e.g., ADKAR, Kotter’s 8-Step Process).

Other Relevant Job Details
IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

- Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being.
- Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs.
- Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law.
- Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals.
- Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.

We consider qualified applicants with criminal histories, consistent with applicable law.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

Introduction
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About Business Unit
IBM Corporate Headquarters (CHQ) team represents a variety of functions such as marketing, finance, legal, operations, HR, and more, all working together to solve some of the world's most complex problems, help our clients achieve success and build collaborative work environments for IBMers.

About IBM
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At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.