Legal Servicing Specialist

Join our team as a Legal Servicing Specialist at IHMVCU!

We are committed to providing exceptional financial services to our members and community. We believe in fostering a collaborative and supportive work environment where every team member can thrive.

This role is located at our beautiful headquarters on River Drive in Moline, IL. This facility includes a comfortable office environment with an on-site gym facility.

Summary of Position:

As a Legal Servicing Specialist, you will be the expert in navigating some of our most sensitive and high-impact financial situations. This position requires a strategic thinker and skilled communicator who can manage legal and compliance-heavy account scenarios with professionalism and care. You'll take ownership of high-risk and complex accounts involving bankruptcies, deceased members, legal actions (levies, garnishments), vehicle repossessions, and collateral recovery. Your day-to-day work will involve reviewing loan accounts, negotiating settlements, working closely with attorneys, trustees, and vendors, and making decisions that directly influence the financial well-being of our organization and its members. This role demands independent judgment, thorough documentation, and a deep understanding of both legal processes and member impact. It's a critical position for someone who enjoys solving complex problems and making meaningful, informed decisions every day.

The successful candidate should have following skills/qualifications:

• High school diploma or equivalent required; college coursework in business, finance or law preferred
• 2+ years of experience in collections, legal recovery, or repossession services
• Expert understanding of FDCPA, bankruptcy laws and repossession regulations
• Strong communication skills, including negotiation and conflict resolution
• Experience working with legal professionals, trustees, vendors and financial systems
• Ability to analyze complex cases and take decisive, compliant actions
• Detail-oriented, resourceful, and comfortable working independently on time-sensitive matters

Key Responsibilities:

• End-to-end management of bankruptcy cases and deceased member accounts
• File and track legal documentation, including Proof of Claims, reaffirmation agreements, and garnishments
• Coordinate repossessions, auction pricing, and collateral recovery with third-party vendors
• Make final decisions on collateral disposal strategies and charge-off readiness
• Work closely with legal counsel and compliance teams to ensure all actions meet regulatory standards
• Support and mentor Collections Specialists on legal procedures and best practices
• Prepare monthly reports on charge-offs, legal filings, and recovery efforts
• Maintain detailed records to support audits and ongoing compliance

Being a team member of IHMVCU is more than just a job, we want to make differences in the communities we live in and serve. Check out our careers page for more information including benefits www.ihmvcu.org/careers. Final compensation will be determined by various factors such as experience, specific skills and internal pay equity.

Move Up your career at IHMVCU with this great opportunity!

Physical Requirements

• Sitting: Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
• Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication and making fine discriminations in sound.
• Finger, handle, touch: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Applying pressure to an object with the fingers and palm.
• Lifting Demands: Up to 10 lbs.
• Visual acuity to do things such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

Salary

• $20 - $30/hour