Client Onboarding Specialist

At Jimerson Birr, our team has accepted the lasting responsibility of protecting our clients’ rights, businesses, properties, investments and finances. In both established and emerging businesses, our professionals are integral, trusted advisers and advocates, giving our clients insights into legal and business considerations that guide prudent decision making. We work with some of the world’s most respected and well-established businesses, as well as start-up visionaries, and individuals looking to overcome challenges.

Our award-winning law firm is at its best when it helps clients set measurable goals and develops multi-level strategies to achieve them. Our lawyers are trained to take ownership of our clients’ challenges by getting close to the problem and close to the people who can benefit from the solutions we provide. We’re business-oriented lawyers equally comfortable as community leaders, private transaction counselors or courtroom advocates. We pride ourselves on our people and their collective achievements. Besides our long list of legal industry honors, the firm has a track record spanning over a decade winning local, state and national awards for being a “Best Company to Work For,” “Fastest Growing Company,” and “Best Law Firms in America.”

Our atmosphere and award-winning firm culture is collegial and professional, and our shared commitment to professional development is superior to our contemporaries. To learn more about our firm culture, please visit our website.

ABOUT THE POSITION

As the Client Onboarding Specialist at Jimerson Birr, you would be responsible for maintaining current clients and growing our client base as a brand ambassador, keeping accurate correspondence records, and meeting regularly with management. Your dedication to the needs of our clients will encourage client loyalty and enhance Jimerson Birr’s growth through positive client engagement.  

In this role, your daily contributions can be classified into three areas: 

• Customer Service: deliver consistent, reliable, and professional first impressions to potential new clients and superior customer service to previous clients 
• Accurate Client Records: capture client information and complete reports associated with each client  
• Relationship Driven: build long-term relationships with past and potential clients  

WHAT YOU’LL DO  

• Deliver consistent, reliable and professional first impression to potential new clients 
• Help our clients and potential clients to better understand the full potential of our products 
• Capture client information and reporting associated with data capture 
• Manage client requests and troubleshoot problems 
• Maintain consistency and quality in all client communications 
• Build long-term relationships with past and potential candidates 
• Inspire repeat-business from clients 
• Maintain detailed cultivation notes on each candidate to facilitate future engagement  
• Develop process improvements to ensure client satisfaction and lead generation 
• Reporting
• Backup and support of Reception's core functions, which includes fielding and routing incoming phone calls

Qualifications:

• Education- BA degree in Business Administration, Communications, Marketing, Hospitality, or a related field preferred 
• Experience: 3+ years in a customer service role or sales 
• Skills:
  • Natural leadership via influence rather than power 

·      Charismatic and impactful presentation style; strong wit 

·      Ability to multitask and prioritize daily work, and meet all deadlines in a dynamic, fast-paced work environment 

·      Energetic, forward-thinking and highly creative 

·      Outstanding communication and interpersonal skills 

ABOUT THE FIRM

At Jimerson Birr, our team has accepted the lasting responsibility of protecting our clients’ rights, businesses, properties, investments and finances. In both established and emerging businesses, our professionals are integral, trusted advisers and advocates, giving our clients insights into legal and business considerations that guide prudent decision making. We work with some of the world’s most respected and well-established businesses, as well as start-up visionaries, and individuals looking to overcome challenges.

Our award-winning law firm is at its best when it helps clients set measurable goals and develops multi-level strategies to achieve them. Our lawyers are trained to take ownership of our clients’ challenges by getting close to the problem and close to the people who can benefit from the solutions we provide. We’re business-oriented lawyers equally comfortable as community leaders, private transaction counselors or courtroom advocates. We pride ourselves on our people and their collective achievements. Besides our long list of legal industry honors, the firm has a track record spanning over a decade winning local, state and national awards for being a “Best Company to Work For,” “Fastest Growing Company,” and “Best law firms in America.” For all current career openings, firm history, frequently asked questions, and professional development tracks please check out our careers page by clicking this link Careers: View Current Opportunities.

We’ve found that the key to doing great work is to love what you do and respect who you do it with. To continue reading about our firm, visit our website Jimerson Birr. Our atmosphere and award-winning firm culture is collegial and professional, and our shared commitment to professional development is superior to our contemporaries. Learn more about our firm culture here: JB Firm Culture: JB FOR ME.

WHY APPLY?

You’ll get a Challenging Opportunity with a Company that Cares About Its Most Valuable Asset: YOU! At Jimerson Birr, we pride ourselves on our people and their collective achievements. Besides our list of legal industry honors, in 2021 and for the seventh consecutive year, the firm was named one of Florida’s “Best Companies to Work For” by Florida Trend Magazine. In recent years, the firm was also distinguished as one of the “Best Places to Work” by the Jacksonville Business Journal and five times as one of the “50 Fastest Growing Companies.” Opportunities abound for those who can meet and exceed the expectations set for our team. Jimerson Birr is comprised of high-performing and professionally fulfilled people. We believe that a positive attitude, personal accountability, and a commitment to quality work will put a talented person on a fast track for success. Our atmosphere and award-winning firm culture are collegial and professional, and our shared commitment to professional development is superior to our contemporaries.

Our core values are simple: Commitment to service; Commitment to quality; Commitment to results.

Jimerson Birr is an equal opportunity employer. All qualified applicants receive consideration for employment and all employees are treated during employment without regard to race, color, sexual orientation, religion, sex, age, national origin, genetic information, disability, veteran status, gender identity and marital status.