Claims Account Representative 2

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The Attorney General’s Office is a dynamic organization that offers career opportunities across many different disciplines to people from all backgrounds and experiences. We do not discriminate in any way. All people are equal under the law, and it is so at the AGO. This is a workplace where talent gains you entry and performance determines your career path. Staff can join and lead employee resource groups and participate in online or in-person events to learn about the experiences of others.

Employees of the Attorney General's Office must have been in their current positions for at least 12 months in order to be eligible for consideration.

The Attorney General's Office may fill additional, similar positions as a result of this posting.

The Ohio Attorney General’s Office is an Equal Opportunity Employer.

AGO#\: 25-03-042

Background Check Info:

Selected candidate(s) will be subject to the following background checks:
Criminal history
Driving record
Taxes
Drug Test

In addition, an Internet search may be conducted of publicly available and job-related information through social media
(Facebook, LinkedIn, Twitter, etc.) or through the use of search engines (Google, Bing, etc.).

The Ohio Attorney General's Office is currently seeking candidates to fill a Claims Account Representative 2 position in the Collections Enforcement Section.  The successful candidate will collect certified delinquent taxes and debts owed to state agencies. This position will primarily be designated for remote working. There may be in person requirements for training and operational needs. The position will be headquartered at any of our offices around Ohio\: Columbus, Cincinnati, Cleveland, Toledo, Boardman.

The duties for this position include, but are not limited to, the following:

- Collects delinquent taxes and/or monies owed to state agencies; handles sensitive telephone and in-person contacts with general public, clients, accountants and attorneys to collect delinquent debts (e.g., accesses, reviews and updates account information).

- Requires payment in full and/or establishes payment plan for debtor (which requires use of multiple computations).

- Works with special counsel to collect debts.

- Performs skip tracing, investigates, traces and verifies debtor location (e.g., uses various methods to locate and verify information).

- Maintains accounts on debt owed to state and local governments (e.g., reviews inventory daily to determine status of payments, maintains daily log sheet for supervisor).

- Issues praecipes and cites permits.

- May assign and/or reassign cases and/or assessments to special counsel when necessary.

- Negotiates repayment with debtor, legal and/or other government representatives.

- Closes accounts which have made restitution.

- Performs general clerical tasks (e.g., reviews and sends correspondence, files, makes copies, and answers phones).

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

High school diploma and 2 years experience in collections or 12 months experience and 12 months training in collections, public relations and/or office practices and procedures; 1 course or 3 months training in English composition and grammar or business communication; formal education in arithmetic to include addition, subtraction, multiplication, division, fractions, and decimals; 4 months experience. or 4 months training in use of personal computer, calculator and telephone equipment. 

-Or completion of associates core program in business administration, communications, English or related fields. 

-Or equivalent of Minimum Class Qualifications for employment noted above 

Preferred Qualifications:

- 2 years customer service experience

- Experience working in a high volume call center

- Experience diffusing escalated situations

- Knowledge of Fair Debt Collection practices

Job Skills\: customer service, confidentiality, customer focus, listening, responsiveness, verbal communication

The Ohio Attorney General’s Office has played a vital role in shaping Ohio’s past and present and the work it does today helps chart the state’s future. The office consists of nearly 30 distinct sections that advocate for consumers and victims of crime, assist the criminal justice community, provide legal counsel for state offices and agencies, and enforce certain state laws. In these and other capacities, staff members interact with tens of thousands of Ohioans each year.