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U.S. Legal Support

Document Control Manager – Legal

U.S. Legal Support See More Job Openings by This EmployerArrow
  • Full Time
  • Chicago, IL
June 17, 2025

Job Description

Job Title: Production Manager – Legal (Document Control Manager)
Location: Chicago, IL
Employment Type: Full-Time

About U.S. Legal Support

U.S. Legal Support is a leading provider of litigation support services across the country. We are known for our commitment to client service, innovation, and excellence in all we do. We are currently seeking a Production Manager – Legal to join our high-performing team in Chicago, IL.

Position Summary

U.S. Legal Support seeks a Production Manager who is solution-oriented, client-focused, and excels at time management. As a Document Control Manager, you will lead a team of Production Analysts responsible for the timely and accurate delivery of client materials. You will oversee production capacity, manage KPIs, and ensure top-tier client satisfaction while leading by example.

Key Responsibilities

  • Provide stellar customer service to all clients

  • Ensure timely and professional communication with clients and affiliates

  • Recruit, hire, onboard, train, and recognize team members

  • Monitor machine resources to maintain production flow and minimize downtime

  • Oversee team workloads and ensure performance meets KPIs, SLAs, and quality standards

  • Step in to support team members during peak workloads or urgent requests

  • Analyze data to drive production planning and staffing decisions

  • Identify process gaps or data errors and implement improvements

  • Research and resolve incomplete or unclear requests

  • Ensure compliance with data integrity and security policies

  • Collaborate cross-functionally with other departments to enhance workflows

  • Motivate and encourage employees with consistent feedback and communication

Requirements

  • High school diploma or equivalent required

  • Minimum 4+ years of management experience in litigation support or a related field

  • Legal services or legal operations background preferred

  • Strong leadership, organizational, and communication skills

  • Proven ability to manage production operations in a fast-paced environment

  • Data-driven mindset with experience using metrics to improve efficiency

  • Hands-on, collaborative approach to leading teams and delivering results

Perks & Benefits

We offer competitive compensation and a robust benefits package, including:

  • Medical, Dental, and Vision Insurance

  • 401(k) with Company Match

  • Paid Parental Leave

  • Unlimited PTO for eligible roles

  • Pet Insurance and LifeLock Identity Protection

  • Employee Assistance Program

  • Company-sponsored events and team-building activities

  • A family-friendly, collaborative work culture




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