Document Control Manager – Legal

Job Title: Production Manager – Legal (Document Control Manager)
Location: Chicago, IL
Employment Type: Full-Time

About U.S. Legal Support

U.S. Legal Support is a leading provider of litigation support services across the country. We are known for our commitment to client service, innovation, and excellence in all we do. We are currently seeking a Production Manager – Legal to join our high-performing team in Chicago, IL.

Position Summary

U.S. Legal Support seeks a Production Manager who is solution-oriented, client-focused, and excels at time management. As a Document Control Manager, you will lead a team of Production Analysts responsible for the timely and accurate delivery of client materials. You will oversee production capacity, manage KPIs, and ensure top-tier client satisfaction while leading by example.

Key Responsibilities

• Provide stellar customer service to all clients

• Ensure timely and professional communication with clients and affiliates

• Recruit, hire, onboard, train, and recognize team members

• Monitor machine resources to maintain production flow and minimize downtime

• Oversee team workloads and ensure performance meets KPIs, SLAs, and quality standards

• Step in to support team members during peak workloads or urgent requests

• Analyze data to drive production planning and staffing decisions

• Identify process gaps or data errors and implement improvements

• Research and resolve incomplete or unclear requests

• Ensure compliance with data integrity and security policies

• Collaborate cross-functionally with other departments to enhance workflows

• Motivate and encourage employees with consistent feedback and communication

Requirements

• High school diploma or equivalent required

• Minimum 4+ years of management experience in litigation support or a related field

• Legal services or legal operations background preferred

• Strong leadership, organizational, and communication skills

• Proven ability to manage production operations in a fast-paced environment

• Data-driven mindset with experience using metrics to improve efficiency

• Hands-on, collaborative approach to leading teams and delivering results

Perks & Benefits

We offer competitive compensation and a robust benefits package, including:

• Medical, Dental, and Vision Insurance

• 401(k) with Company Match

• Paid Parental Leave

• Unlimited PTO for eligible roles

• Pet Insurance and LifeLock Identity Protection

• Employee Assistance Program

• Company-sponsored events and team-building activities

• A family-friendly, collaborative work culture