
Document Control Manager – Legal
U.S. Legal Support See More Job Openings by This Employer- Full Time
- Chicago, IL
Job Title: Production Manager – Legal (Document Control Manager)
Location: Chicago, IL
Employment Type: Full-Time
About U.S. Legal Support
U.S. Legal Support is a leading provider of litigation support services across the country. We are known for our commitment to client service, innovation, and excellence in all we do. We are currently seeking a Production Manager – Legal to join our high-performing team in Chicago, IL.
Position Summary
U.S. Legal Support seeks a Production Manager who is solution-oriented, client-focused, and excels at time management. As a Document Control Manager, you will lead a team of Production Analysts responsible for the timely and accurate delivery of client materials. You will oversee production capacity, manage KPIs, and ensure top-tier client satisfaction while leading by example.
Key Responsibilities
Provide stellar customer service to all clients
Ensure timely and professional communication with clients and affiliates
Recruit, hire, onboard, train, and recognize team members
Monitor machine resources to maintain production flow and minimize downtime
Oversee team workloads and ensure performance meets KPIs, SLAs, and quality standards
Step in to support team members during peak workloads or urgent requests
Analyze data to drive production planning and staffing decisions
Identify process gaps or data errors and implement improvements
Research and resolve incomplete or unclear requests
Ensure compliance with data integrity and security policies
Collaborate cross-functionally with other departments to enhance workflows
Motivate and encourage employees with consistent feedback and communication
Requirements
High school diploma or equivalent required
Minimum 4+ years of management experience in litigation support or a related field
Legal services or legal operations background preferred
Strong leadership, organizational, and communication skills
Proven ability to manage production operations in a fast-paced environment
Data-driven mindset with experience using metrics to improve efficiency
Hands-on, collaborative approach to leading teams and delivering results
Perks & Benefits
We offer competitive compensation and a robust benefits package, including:
Medical, Dental, and Vision Insurance
401(k) with Company Match
Paid Parental Leave
Unlimited PTO for eligible roles
Pet Insurance and LifeLock Identity Protection
Employee Assistance Program
Company-sponsored events and team-building activities
A family-friendly, collaborative work culture