Director, Special Operations

EvenUp is on a mission to support injury law firms across America in providing a consistent and high standard of representation, ensuring that every injury victim who seeks legal assistance can expect a fair resolution. We’ve helped thousands of victims get fair compensation by empowering their representation with best-in-class insights, automation, and document creation.

The Special Operations Team at EvenUp operates at the intersection between Business Operations, Special Projects, Product and Legal Operations. The team is dedicated to delivering consistent improvement in operational metrics, productivity, efficiency, and overall performance across the organization. Sample Special Operations projects include expanding the footprint of our operations team into international markets, launching new offices, providing operational support to new product launches, creating Learning & Development training programs across EvenUp, etc. Our ideal candidate would have experience wearing multiple hats in operations and will have had experience building robust, actionable analytics, program management, and managing teams or operations in legal technology, service delivery or operational companies. You are equally at home deep in a spreadsheet or SQL database and in rolling up your sleeves and managing operations teams running a process workflow. 

What you'll do:

• Scope and manage projects from start to finish, driving improvements across our Business Operations, Product, Special Projects, and Legal Operations teams, among others

• Achieve operational goals for efficiency, quality, and cost. Be the subject matter expert on team workflows, processes, and procedures to drive operational improvement in service of company objectives

• Develop, optimize, and maintain operational excellence metrics, reporting and dashboarding

• Build and manage a high-performing team, fostering a culture of accountability, innovation, and excellence in execution

• Work cross-functionally with our Product, Legal Operations, Engineering, and Data teams to identify and capitalize on optimization opportunities

• Create and maintain playbooks, SOPs, feedback loops, training resources, detailed knowledge bases, and similar materials to create sustainable, scalable production routines

What we look for:

• 6+ years of experience in an operational leadership position, preferably within in a fast-growing, highly collaborative environment or in the legal or technology sectors

• Demonstrated success in developing and executing plans that improve operational metrics and drive business growth

• Proven experience in leading teams to achieve high levels of performance and efficiency

• Demonstrated work experience managing operational, production-based workflows and teams, including BPO management, vendor management, and offshoring

• Significant experience building, optimizing, and implementing related processes, protocols, resources, and performance management frameworks

• Exceptional communication and interpersonal skills, with the ability to influence and collaborate effectively at all levels

• Effective alignment of cross-functional teams to achieve shared performance goals

• Strong analytical skills with the ability to translate data into actionable performance strategies. Proficiency in working with/manipulating large data sets via Excel, G-sheets, Airtable, etc. (SQL a plus)

Benefits & Perks:

Our goal is to empower every team member to contribute to our mission of fostering a more just world, regardless of their role, location, or level of experience. To that end, we offer:

• Choice of medical, dental, and vision insurance plans for you and your family

• Flexible paid time off and 10+ holidays per year

• A stipend to upgrade your home office for fully-remote roles

• 401k for US-based employees

Please note the above benefits & perks are for full-time employees

About EvenUp:

EvenUp is on a mission to level the playing field in personal injury cases. EvenUp applies machine learning and its AI model known as Piai™ to reduce manual effort and maximize case outcomes across the personal injury value chain. Combining in-house human legal expertise with proprietary AI and software to analyze records. The Claims Intelligence Platform™ provides rich business insights, AI workflow automation, and best-in-class document creation for injury law firms. EvenUp is the trusted partner of personal injury law firms. Backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures (BCV), SignalFire, NFX, DCM, and more, EvenUp’s customers range from top trial attorneys to America’s largest personal injury firms. EvenUp was founded in late 2019 and is headquartered in San Francisco. Learn more at www.evenuplaw.com.

EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.