Complaint Analyst (Investigations and Enforcement)

Come join our team at the Department of Labor, Licensing and Regulation (LLR) where you will experience work-life balance, great benefits, and an exciting career that supports the Agency’s mission to make South Carolina a safe place to work and live.  

Responsibilities 
 

• You will serve as a Complaint Analyst to timely review, analyze, and process complaints received by the Agency.
• You will conduct legal research and utilize critical thinking skills to determine if a licensing violation has been implicated and/or if an investigation should be initiated according to applicable laws and regulations.
• You will prepare responses and legal justification to a complainant if the complaint was not assigned for an investigation and/or refer the complainant to the appropriate authorities if the complaint is outside of the Agency’s jurisdiction.
• You will communicate with the public regarding the complaint intake process and respond to inquiries received.  
• You will update all complaint activities and supporting documentation within the applicable Agency systems and tracking mechanisms.  
• You will perform other duties as assigned such as participating in special projects, gathering statistical data, analyzing data, and compiling reports.

Minimum Qualifications 
 

• A bachelor's degree and relevant program experience.

• A Juris Doctorate and/or legal and regulatory experience.
• Excellent critical thinking skills.  
• Ability to interpret and apply laws, policies, and procedures.  
• Knowledge of legal processes and ability to conduct legal research.  
• Excellent verbal and written communication skills. 
• Proficient use of computer programs and software. 
• Ability to establish and maintain effective working relationships.

• Position works in an office environment with extended periods of sitting and standing.
• Occasional work outside of normal office hours.
• May be required to lift, carry, move and/or position objects weighing up to 20 lbs.  
• Daily filing, data entry, telephone and computer use.

Benefits Offered
 
The South Carolina Department of Labor, Licensing and Regulation offers an exceptional benefits package for FTE positions that includes:
 

• Health, dental, vision, long term disability, and life insurance for employee, spouse, and children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Programs