IT Operations Technician

Moore & Van Allen PLLC is a prominent law firm of more than 400 attorneys with offices in the Carolinas. This full-time position, located in our Charlotte, NC office, will assist the IT Manager-Operations & Compliance and the IT Operations & Telecommunications Administrator with tasks and projects. 

Essential Duties & Responsibilities: 

• Keeping an accurate inventory of spare network equipment, equipment in repair status and equipment ready to be deployed
• Maintaining, supporting and troubleshooting the firm’s printers, scanners, and multi-function devices (copiers) including software components; Also procuring and installing such equipment
• Maintaining, supporting and troubleshooting the firm’s desktop computer hardware
• Receiving inventorying, documenting serial numbers and other critical data for new equipment
• Managing leased computer hardware inventory
• Handling tasks and projects assigned by the managers of this position
• Answering routine questions from IT staff or users in regard to configuration of equipment
• Communicating with vendors
• Assist in the coordination, scheduling and technical support of web meetings (Zoom, WebEx, etc.).
• Assists with the administration of the firm’s RingCentral account by processing moves, adds, and changes; assisting users with technical issues; assigning and supporting conferencing accounts; etc.
• Regular and in-person attendance is required to perform essential functions of this interactive position.

 

Qualifications & Experience: 

• The successful candidate will have earned a High School Diploma or the equivalent; experienced applicants preferred but not required. 
• Must have the ability to solve problems logically by applying methods taught during training and through educational opportunities.
• Must have knowledge of MS Windows line of server software, including Microsoft print server in a client-server and Citrix (terminal server) environment,  PC hardware and printers with working knowledge of Dell, IBM and Hewlett-Packard personal computers.

 

Physical Requirements:

• This position requires the ability to sit, stand, and walk for extended periods, and perform repetitive motions involving fine motor coordination and finger dexterity throughout most of a typical work shift.
• Occasionally the role may involve bending, stooping, lifting, carrying, grasping, twisting, reaching, pushing, pulling, climbing, balancing, crawling, and kneeling.
• Rarely, the position may require exerting physical effort to handle objects weighing over 30 pounds; however, this is not a routine part of the job.
• The role requires effective communication using speech, vision, and hearing.
• Frequent use of hands for simple grasping and fine manipulation is essential.
• Periodic physical activity such as bending, squatting, and reaching may be necessary, along with the ability to lift, carry, push, or pull light objects.

 

Work Hours: Monday - Friday, 8:00am - 5:00pm; This position may occasionally require more than 40 hours per week to accomplish essential duties. We offer a competitive salary and benefits package to the right individual. Interested and qualified applicants should apply via our website at https://www.mvalaw.com/careers-working-at-mva. Equal Employment Opportunity Employer.

 

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