Senior Paralegal

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A leading fintech company is seeking a Senior Paralegal<\/b> with extensive in -house experience to manage customer disputes, regulatory complaints, and pre -litigation matters. This position plays a vital role in supporting the legal team’s efforts to resolve issues efficiently while protecting the company’s interests.
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This is a hybrid role based in San Jose, CA<\/b>, requiring local candidates only.
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Position Overview<\/b>
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The Senior Paralegal will serve as the primary point of contact for managing customer disputes and regulatory matters, overseeing investigations, and assisting with all stages of litigation. This hands -on role is ideal for a self -starter who thrives in a fast -paced environment and enjoys working cross -functionally with legal, compliance, and operations teams to drive resolution and efficiency.
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Key Responsibilities<\/b>
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• Dispute & Case Management:<\/b> Handle customer disputes, pre -litigation matters, and regulatory complaints from intake to resolution.
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• Investigations:<\/b> Lead internal investigations by gathering records, organizing facts, and building clear case timelines.
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• Legal Drafting:<\/b> Prepare responses to complaints, legal holds, discovery objections, continuance requests, and settlement agreements.
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• Litigation Support:<\/b> Collaborate with litigation counsel to assist with pleadings, motions, discovery, case management, and resolution.
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• Document Management:<\/b> Maintain accurate and up -to -date case files, tracking deadlines and producing regular reports and metrics.
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• Process Improvement:<\/b> Create playbooks, templates, and procedures to streamline dispute resolution workflows.
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• Legal Research:<\/b> Conduct research on non -complex legal issues and provide practical recommendations for action.
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• Subpoenas & Garnishments:<\/b> Respond to subpoenas, liens, and other discovery requests to support the broader legal team.
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• Cross -Functional Collaboration:<\/b> Partner with internal stakeholders including customer service, payments, and risk teams to ensure timely and accurate case handling.
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  Requirements<\/h3>

  Requirements<\/b>
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  Required Qualifications<\/b>
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  • 8+ years<\/b> of combined experience in customer dispute resolution and litigation<\/b>, with a focus on pre -litigation case management.<\/b>
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  • Proven in -house legal experience<\/b> supporting business operations or compliance.
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  • Strong background in managing investigations, evidence collection, and fact organization.
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  • Experience working directly with external counsel on litigation and discovery matters.
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  • Bachelor’s degree or paralegal certification<\/b> (or equivalent professional experience).
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  • Proficiency in Microsoft Office Suite<\/b> (Word, Excel, PowerPoint, Outlook) and Google Workspace<\/b> (Drive, Docs, Sheets).
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  • Familiarity with eDiscovery tools, billing systems, and invoice management platforms.<\/b>
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  • Excellent written and verbal communication skills with strong attention to detail.
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  • Ability to handle sensitive information with discretion and sound judgment.
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    Preferred Experience & Skills<\/b>
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    • Experience in financial services, payments, or fintech<\/b> environments.
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    • Knowledge of regulatory complaint processes<\/b> and government reporting requirements.
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    • Strong organizational and analytical skills with the ability to manage multiple priorities.
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    • Ability to work independently while contributing to a small, collaborative team.
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      Attributes & Mindset<\/b>
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      • Highly organized and detail -oriented problem solver.
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      • Demonstrates ownership and accountability in managing case portfolios.
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      • Strong interpersonal and communication skills with customer -facing professionalism.
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      • Curious, adaptable, and motivated by continuous improvement.
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      • Values integrity, collaboration, and excellence in all aspects of work.
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        Benefits<\/h3>

        Additional Details<\/b>
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        • Location:<\/b> San Jose, CA (Hybrid – 3 days onsite)
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        • Work Schedule:<\/b> 9:00 AM – 5:00 PM PT
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        • Employment Type:<\/b> Full -Time
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        • Experience Level:<\/b> Mid–Senior
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        • Compensation:<\/b> $46/hour
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        • Relocation Assistance:<\/b> Not available
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        • Visa Sponsorship:<\/b> Not available
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        • Openings:<\/b> 1
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