Case Aide

The International Institute of New England (IINE) is a non-profit organization that provides humanitarian relief, education, skills training, job placement, family reunification and pathways to citizenship for 2,000 immigrants and refugees each year. We work in Boston and Lowell, Massachusetts, and Manchester, New Hampshire.

IINE is the oldest and second largest resettlement agency in the region and has the largest Central American family reunification program in Greater Boston. More than 500 refugees and immigrants enroll in our education programs annually, and each year we connect hundreds of new Americans to jobs in New England companies.

A dynamic, forward-looking, smart and rapidly growing non-profit organization, we seek well-qualified, solutions-focused candidates who are experts in their respective fields. We are excited to share the career opportunity below and look forward to receiving your application!

Reports to: Regional Supervisor

Status: Non-Exempt, Part Time

Overview:

The Case Aid assists the Community Services team in refugee resettlement and post-resettlement case management by performing critical data entry and record keeping functions. The position will be responsible for short- and long-term data tracking and file up-keeping. The Case Aid also assists with apartment set ups for arriving refugee clients. The objective of the program is to assist refugee and other ORR eligible clients in accessing services and employment opportunities, and in becoming economically self-sufficient. This is a temporary position to last no longer than September 30, 2026.

Duties and Responsibilities:

• Assist Community Services Manager and case specialists with their caseloads by inputting data into various databases such as Apricot and Excel spreadsheets.
• Maintain case notes and client folders in accordance with IINE guidelines and funder requirements; contribute to contract reports.
• Keep professional and accurate documentation using the centralized database, including assessments, client service plans, and case notes.
• Conduct intakes and provide referrals to relevant health, social, housing, educational, and employment-related services.
• Coordinate client services to accomplish goals of individual and family self-sufficiency.
• Attend regularly scheduled meetings and periodic training sessions.
• Assist in setting up apartments for arriving clients.
• Perform all other duties assigned by supervisor.

Qualifications:

• Bachelor's or Associates degree in Human Services, Counseling, or related field.
• Minimum of 2 years of related experience in data entry and administration.
• Minimum of 1 year of experience working with immigrant populations.
• Strong Excel skills required.
• Excellent organizational, verbal, written, and interpersonal skills.
• Extremely well organized, detail oriented, flexible, and able to manage multiple tasks simultaneously
• Ability to prioritize duties in a fast-paced environment.
• Candidate must have dedication to the human rights of refugees, immigrants, and asylees.

Work Environment Conditions

• Occasional travel to IINE Offices
• Occasional travel to client homes and surrounding towns
• Seldomly night and weekends events and work
• Exposure to bright, overhead office lighting, use of office technology such as laptops, printers, mail machines, and other in-office equipment.

Physical Demands

• Occasional lifting, pushing, and pulling materials (boxes, equipment) of 50 pounds or more.
• Continuous sitting (or standing) at a desk for long periods of time.
• Occasional driving to and from IINE offices as needed.