Chief Risk Officer

This posting is set to close Monday, July 7th, 2025

The Town of Castle Rock’s future and the quality of that depend on the choices we make today. Do you want to be part of a team that make decisions that work now while preserving and protecting Castle Rock’s identity and quality of life for the future? We value teamwork, cooperation, and quality communication.  We strive to provide exceptional public service to our customers and encourage creativity and innovation. We welcome all that share those values to apply.

Working for the Town of Castle Rock includes:

• The opportunity to make a difference in our community 
• Career Advancement Programs
• Employee well-being program
• Competitive total compensation with an excellent benefits package
• Free membership to the MAC or Recreation Center
• Public Student Loan Forgiveness eligible employer 

 

Essential Duties & Responsibilities:

• Develops, implements, and coordinates a Town-wide Risk Management and Loss Prevention Program; advises on best practices and monitors industry trends for program enhancements.
• Oversees processes to identify, assess, prioritize, respond, and monitor risks that may affect departments, programs, services, and operations so they are managed within acceptable risk tolerance levels.
• Conducts risk assessments; evaluates risk exposure; analyzes losses to identify trends and opportunities to develop and implement prevention strategies.
• Works in partnership with Town leadership, departments, and other stakeholders to create and sustain a risk culture that reflects shared Town values, goals, and practices.
• Provides technical guidance, expertise, and consultation on general safety; participates in safety committees; develops, implements, and facilitates safety training programs.
• Performs specialized research and investigative work for litigation support and other Town actions needed for claims analysis.
• Serves as liaison with insurance brokers, departments, and attorneys in reviewing claims, in mediation, settlement negotiations, trials, contract negotiation, and/ or related areas.
• Reviews insurance documents, contracts, and agreements to ensure the Town is not assuming undo risk; reviews contracts and agreements to verify that acceptable indemnification language and insurance coverage is included.
• Ensures that appropriate risk transfer techniques are implemented; consults with Town departments regarding risk exposure and risk transfer;
• Administers the property and liability program; collects, analyzes, and reports all property, liability, auto, and casualty claims and works with insurance carriers to ensure timely resolution; manages the annual insurance renewal. Interfaces with claimants, insurance company, and departments during claim processes, reviews and monitors all P/C claims. Assists with annual loss control audit performed by the insurance company. Confers with appropriate staff regarding assessment of responsibility and/or liability related to claims.
• Administers the workers' compensation program; coordinates the return-to-work program with designated medical providers and staff. Interfaces with claimants, insurance company, and departments during claim processes, reviews and monitors all WC claims. Assists with annual loss control audit performed by the insurance company. Confers with appropriate staff regarding assessment of responsibility and/or liability related to claims.
• Creates and oversees standard operating procedures for claims processing and collection of data for the Town to streamline procedures and processes across all departments.  
• Performs other duties as assigned or required.

Minimum Qualifications:

Education: Bachelor's Degree in Public Administration, Business Administration, Risk Management or a closely related field.

Experience: At least six (6) years' experience of senior level experience in compliance and risk management in the public or private sector; or an equivalent combination of education, training, and experience.

A professional designation in Risk Management (ARM or safety (CSP) is preferred. 

 Knowledge, Skills, and Abilities:

• Comprehensive knowledge of safety and risk management concepts and best practices; commercial property/liability coverages; worker’s compensation regulations; and common risk transfer arrangements between organizations.
• Proficient knowledge of the insurance marketing system as it applies to local government.
• Thorough knowledge of the duties and responsibilities of insurance brokers and agents, claims adjusters, and underwriters; comprehensive knowledge of major municipal risks and liabilities.
• Proficient knowledge of safety management and training programs.
• Excellent organizational skills. Ability to effectively plan, organize, coordinate, collaborate and complete multiple complex projects and requests with stringent deadlines.
• High level of understanding of legal documents, agreements and contracts.
• Ability to establish and maintain effective working relationships with others.
• Ability to communicate clearly and concisely both orally and in writing, including the ability to communicate effectively with upset customers.
• Ability to exercise sound judgment in making critical decisions.
• Knowledge of municipal processes regarding resolutions and ordinances. Advanced skill in use of Microsoft Office products and Risk Management Software.

Physical Demands:

• Sedentary work for long periods of time
• Occasional physical work lifting no more than 10 pounds 
• Occasional lifting, carrying, walking and standing
• Occasionally required to use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; and stop, kneel, crouch or crawl
• Frequent hand/eye coordination to operate personal computer and office equipment
• Vision for reading, recording and interpreting information
• Speech communication and hearing to maintain communication with employees and citizens

Work Environment: 

• Works primarily in a clean, comfortable environment

Equipment Used:

• Uses standard office equipment including a personal computer system
• This position may require the incumbent to occasionally use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment.