IT Support Associate (L1)

Witherite Law Group (WLG) is a personal injury law firm specializing in motor vehicle accidents. Our vision is to improve the life of each person we serve. Whether it is for our employees, our clients, or our community, WLG puts people first, provides unmatched expertise, and displays integrity in every situation.  

Our attorneys and staff are committed to helping injured clients get the care and service they deserve. We take care of the complex legal work so that our clients can focus on recovery and getting their lives back. We are determined to help our clients get the settlement they deserve, and we will be by our client’s side every step of the way.  

This firm is a Top 100 Places to Work recipient and a National Top Workplace honoree. We are proud of these achievements and honored to be among this prestigious list of companies. Our culture is special. But you can’t just take our word for it...apply today and join the WLG family.  

Position Summary:

Witherite Law Group and associated companies seeks professionals who want to join a high-performing team committed to working together to accomplish our mission and uphold our values of People First, Unmatched Expertise, and Integrity Always. The IT Support Associate is responsible for providing first-level technical support to end-users, ensuring the smooth and efficient operation of IT services. This role involves troubleshooting hardware and software issues, providing timely resolutions, and escalating complex problems to higher-level support when necessary. The IT Support Associate plays a crucial role in maintaining user satisfaction and the overall functionality of IT systems. 

Key Responsibilities:

• Provide first-level support for hardware, software, and network issues to end-users. 
•  Diagnose and resolve technical issues promptly, ensuring minimal disruption to user operations. 
•  Identify and escalate complex technical problems to higher-level support or specialized teams as needed. 
•  Maintain accurate records of support requests, troubleshooting steps, and resolutions in the ticketing system. 
• Assist users with IT-related queries and provide training on basic IT functions and systems. 
•  Monitor IT systems and infrastructure to identify potential issues and take preventive actions. 
• Work closely with other IT team members to ensure coordinated and efficient support services. 

Qualifications:

• Basic understanding of computer hardware, software, and network systems. 
•  Strong problem-solving and troubleshooting skills. 
• Excellent communication and interpersonal skills. 
•  Ability to work effectively in a team-oriented environment. 
•  Proficiency in using IT support tools and ticketing systems.
• Previous experience in an IT support role. 
•  Certifications in relevant areas (e.g., CompTIA A+, ITIL Foundation). 
•  Familiarity with IT support best practices and frameworks. 

Physical Requirements: 

• Ability to sit for extended periods and use a computer. 
• Occasional requirement to stand, walk, and reach with hands and arms. 
• Must be able to lift and move items up to 20 pounds occasionally. 

Benefits and Perks

• Medical, dental, vision
• Company paid Life and AD&D Insurance
• Company Paid STD (with no waiting period) and LTD Insurance
• Option to purchase additional Life and AD&D Insurance
• Voluntary Critical Illness, Accident, and Hospital Indemnity Coverage
• 401(k) with company contributions
• Paid Time Off
• 10 Company Holidays
• Tuition Reimbursement

Please note that this job description is intended to outline the primary duties of the role and is not intended to be an exhaustive list. The job description is subject to change with or without prior notice, and that a reasonable accommodation may be requested to perform the essential functions of the job. 

WLG and its affiliated companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

WLG and its affiliated companies participate in E-Verify. For additional information please review the E-Verify Participation Poster and Right to Work Poster from the Department of Homeland Security.