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Job Description
Negotiations Case Manager – Personal Injury
Location: Wilmington, NC | Schedule: Mon–Fri, 8:30 AM – 5:30 PM | Full-Time, Exempt
Speaks Law Firm is seeking a detail-oriented and proactive Negotiations Case Manager to join our team. In this client-focused support role, you’ll manage cases through the demand, negotiation, and settlement phases, ensuring the best outcome for our clients.
No phone calls or recruiter inquiries, please.
Responsibilities
Demand & Negotiation Support
Required:
At Speaks Law Firm, we don’t just manage cases—we help people rebuild their lives. Our culture is rooted in compassion, advocacy, and continuous growth. We offer:
Mission: Help victims recover physically, financially, and emotionally.
Values: Improve, Learn, Respect, Communicate, Overcome, Exceed, Serve, Connect.
How to Apply
If you are a dedicated negotiations case manager seeking meaningful work and professional growth, we'd love to hear from you. Please submit your resume and a brief cover letter outlining your experience and interest in this position.
Location: Wilmington, NC | Schedule: Mon–Fri, 8:30 AM – 5:30 PM | Full-Time, Exempt
Speaks Law Firm is seeking a detail-oriented and proactive Negotiations Case Manager to join our team. In this client-focused support role, you’ll manage cases through the demand, negotiation, and settlement phases, ensuring the best outcome for our clients.
No phone calls or recruiter inquiries, please.
Responsibilities
Demand & Negotiation Support
- Serve as the primary point of contact for clients during demand, negotiation, and settlement phases, providing frequent case updates and answering questions.
- Prepare, review, and update balance checks for all active files.
- Secure updated lien and provider information, excluding Medicare/Medicaid.
- Maintain accurate documentation in Needles/Neos case management software.
- Draft initial settlement statements, document all offers, and process reduction requests as authorized.
- Follow up on outstanding documentation (medical bills/records, Rule 414 info, lost wage docs, opinion letters).
- Coordinate scheduling of calls, meetings, and settlement conferences.
- Maintain active communication with insurance adjusters, defense counsel, subrogation vendors, and lien holders.
- Ensure timely receipt and processing of settlement checks, releases, and supporting documents.
- Prepare and finalize closing documents and disbursement paperwork.
- Conduct client disbursement appointments (in-person) and review settlement details.
- Review and update case notes, track deadlines, and ensure all outstanding items are managed effectively.
- Collaborate with attorneys, negotiators, and administrative staff to move cases efficiently toward resolution.
- Quickly escalate concerns or delays to the supervising attorney or negotiator.
Required:
- 3+ years of legal experience in personal injury case management.
- Familiarity with lien resolution, Rule 414, and medical billing/reductions.
- Strong attention to detail and organizational skills.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office and case management software.
- Ability to manage a high volume of active cases in a deadline-driven environment.
- Professionalism, empathy, and client service orientation.
- Paralegal certificate.
- Experience with Needles/Neos software.
At Speaks Law Firm, we don’t just manage cases—we help people rebuild their lives. Our culture is rooted in compassion, advocacy, and continuous growth. We offer:
- Competitive salary (DOE & qualifications)
- Comprehensive benefits: medical, dental, vision, 401k, employer-paid life insurance
- Paid time off and parental leave
- Opportunities for professional development and advancement
- A collaborative, supportive, growth-driven environment
Mission: Help victims recover physically, financially, and emotionally.
Values: Improve, Learn, Respect, Communicate, Overcome, Exceed, Serve, Connect.
How to Apply
If you are a dedicated negotiations case manager seeking meaningful work and professional growth, we'd love to hear from you. Please submit your resume and a brief cover letter outlining your experience and interest in this position.
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