The Cybersecurity and Infrastructure Security Agency (CISA) is the Nation's risk advisor, working with partners to defend against today's threats and collaborating with industry to build a more secure and resilient infrastructure for the future.
Duties
Typical work assignments include, but are not limited to: Advising agency managers, supervisors, and officials on Equal Employment Opportunity (EEO) pre-complaint counseling requirements to support timely, compliant case handling under 29 C.F.R. Part 1614 and EEO Commision Management Directive-110. Overseeing and/or supporting informal EEO complaint processing activities by ensuring required steps, documentation, and timelines are met in accordance with applicable laws, regulations, policies, and procedures. Providing guidance on formal EEO complaint processing to ensure compliance with 29 C.F.R. Part 1614 and EEOC MD-110. Analyzing complex or sensitive discrimination matters to identify issues, evaluate evidence, and support resolution strategies. Maintaining, securing, and managing EEO case files and sensitive documentation for informal and formal complaints to safeguard confidentiality and ensure records are complete and retrievable. Developing and maintaining complaint tracking and compliance monitoring systems to measure timeliness, improve business processes, identify trends, and support accurate reporting.
Salary
Qualifications
Do NOT copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. Your resume must describe your work and experience, in your own words. To be considered minimally qualified for this position, you must demonstrate that you have the required experience for the respective grade level in which you are applying. You qualify at the GS-13 grade level, if you have: EXPERIENCE: At least one (1) year of specialized experience at the GS-12 grade level (or equivalent) performing all the following duties: Managing or overseeing informal (pre-complaint) Equal Employment Opportunity (EEO) processes, (i.e. counseling requirements, notification of rights, early conflict resolution, and use of Alternative Dispute Resolution (ADR) to facilitate timely resolution); Processing formal EEO complaints, (i.e. evaluating issues and claims, making acceptance/dismissal determinations, and ensuring required notices and actions are completed in accordance with regulatory criteria and timelines); AND Conducting quality reviews of Reports of Investigation (ROIs) and other case materials to verify compliance with procedural requirements and readiness for next-stage processing. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. All qualification requirements must be met by the closing date of this announcement.
Education
No Educational Substitution: There is no substitution of education for experience at this grade level. You must meet the qualifications listed in the "Requirements" section of this announcement.
Required Documents
All documents, including transcripts, must be in English. 1. RESUME: Limit your resume to no more than two pages. The USAJOBS database will not allow an applicant to submit an application that includes a resume over two pages. Be clear and specific in describing your job-related qualifications, as HR cannot make assumptions regarding your experience. Include dates (month and year) and hours worked per week. For military or Federal civilian service, you MUST include your pay plan/band, series, and/or rank/grade (e.g., Captain, E-5, GS-0301-9). Do NOT include photographs, social media links (e.g., LinkedIn), inappropriate content, or other personal or sensitive information such as date of birth, social security number, gender, religious affiliation. IF INCLUDED YOUR RESUME WILL NOT BE CONSIDERED. 2. COMPLETE APPLICATION QUESTIONNAIRE AND ONLINE USA HIRE ASSESSMENTS If you are requesting a reasonable accommodation to the USA Hire Assessments, submit documentation to support your request, including the Reasonable Accommodation Request Form. 3. OTHER SUPPORTING DOCUMENTS (only submit if applicable): CURRENT OR FORMER FEDERAL CIVILIAN EMPLOYEE: Submit a copy of your most recent SF-50, Notification of Personnel Action which shows the grade, step, tenure (block 24) "1" (Career) or "2" (Career-Conditional), and position occupied (block 34) "1" (Competitive Service). Schedule Policy/Career employees submit a copy of your initial appointment SF-50 and proof of competitive status. Provide proof of permanent appointment if applying based on an Interchange Agreement. If applying for a higher grade, provide a SF-50 which shows the length of time you have been in your current/highest grade or promotion potential held. You may need to provide more than one (1) SF-50, if your SF-50 does not clearly demonstrate that you meet the one-year time-in-grade requirement (examples of appropriate SF-50s include Appointment/Conversion, Within-Grade/Range Increases and Promotion actions). NOTE: Pay adjustments and awards are NOT acceptable. VETERAN DOCUMENTATION: Submit a copy of your DD-214, Certificate of Release or Discharge from Active Duty (Member Copy 4 or equivalent). ACTIVE DUTY SERVICE MEMBERS: If applying based on eligibility under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the Armed Forces that you will be discharged or released from active duty within 120 days from the date on the certification. This must indicate your dates of active service, rank/grade, expected character of service (i.e., honorable or general) and type of separation (i.e., separation or retirement). NOTE: The VOW Act provides tentative preference. If selected, a DD-214 must be provided prior to appointment. 10-POINT VETERANS' PREFERENCE: Submit a SF-15 and provide an official document from the Department of Veterans Affairs or from a branch of the Armed Forces certifying your overall compensable service-connected disability rating (NOTE: Your overall percentage must be clearly shown), and/or any other associated documentation based on your preference. INTERAGENCY/CAREER TRANSITION ASSISTANCE PROGRAM (I/CTAP): Submit a copy of the following: Reduction in Force (RIF) separation notice, notice of proposed removal for failure to relocate, notice of disability annuity termination, or certification from the National Guard Bureau or Military Department that you are eligible for disability retirement; SF-50 "Notification of Personnel Action'', documenting your RIF separation, noting your position, grade level, and duty location, and/or Agency certification of inability to place you through reemployment priority list (RPL), etc.; Latest performance appraisal including your rating; AND Any documentation from your agency that shows your current promotion potential. CURRENT OR FORMER POLITICAL SCHEDULE A, SCHEDULE C, NON-CAREER SES OR PRESIDENTIAL APPOINTEE EMPLOYEE: Submit a copy of your applicable SF-50, along with a statement that provides the following information regarding your most recent political appointment: Position title; Type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee); Agency; AND Beginning and ending dates of appointment.
How to Apply
Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete all required questionnaires, assessments, and submit the documentation specified in the Required Documents section below. A complete application package must be submitted by 11:59 PM (EST) on 09/04/2026 to receive consideration. It is your responsibility to ensure all required documents have been submitted. The application process is as follows: To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. Answer the questions presented in the application and attach all necessary supporting documentation. Only resumes up to a total of two pages will be accepted. Applicants with resumes exceeding two pages will be removed from consideration. If you submit multiple versions of your resume, only the most recent version, based on the submission date and/or time, will be reviewed for qualification determinations. Click Submit Application prior to 11:59 PM (EST) on 09/04/2026. If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended. Set aside about two (2) hours to take the USA Hire assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link. Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused. Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources. To update your application, including supporting documentation: You may update your application documents and some questions related to your personal information at any time during the announcement open period. However, you will not be able to make changes to questions related to assessing the minimum qualifications and competencies (knowledge, skills, abilities and other characteristics) mentioned in the "How You Will Be Evaluated" section above. To make an allowed update to your application, return to your USAJOBS account. There you will find a record of your application, the application status, and an option to Edit my application. This option will no longer be available once the announcement has closed. To verify the status of your application, log into your USAJOBS account at https://usajobs.gov, all your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://help.usajobs.gov/how-to/application/status. Shared Certificate: After CISA completes its hiring, the resumes of the remaining candidates referred for selection consideration may be shared with other DHS Components and other federal agencies. During the application process, you may choose to opt-in if you would like your name, application material, and assessment results to be shared. There is no guarantee of further consideration, and you continue to explore other job opportunity announcements. Short Essay Questions: The vacancy questionnaire includes four short, free-response essay questions. This provides an opportunity for you to highlight your dedication to public service for the hiring manager and agency leadership (or designee(s)). While your responses are not required and will not be scored, we encourage you to thoughtfully address each question. Please provide a response of 200 words or less to each question. You will be asked to certify that you are using your own words and did not use a consultant or artificial intelligence (AI) such as a large language model (LLM) like ChatGPT or Copilot.
