Information Technology Specialist (Computer Specialist)

Corrections professionals who foster a humane and secure environment and ensure public safety by preparing individuals for successful reentry into our communities.

Duties

This position is located in the Network Management Branch, Office of Information Systems, Information, Policy and Public Affairs Division.

Provides the Bureau of Prisons with comprehensive computer, computer networking, and information system support.

Acts as a technical expert in computer hardware, Local Area Networks (LANs), commercial personal computer software, custom personal computer programming, and telecommunications software and must possess a mastery of these specialty areas.

Develops software and evaluates new technology within guidelines specified by the Office of Information Systems that will support all Bureau personnel.

Designs, implements and maintains complex mission-critical in house programs and sub routines, including generalized record selection programs, linkage routines to operating systems, data communications systems and check point/restart procedures.

Performs major diagnostics and troubleshooting on personal computers, telecommunications and related equipment.

Salary

• $121,785 - $158,322/year

Conditions of Employment

• U.S. Citizenship is Required.
• See Special Conditions of Employment Section.

Career Transition Programs (CTAP): These programs apply to Federal and/or DOJ employees who meet the definition of surplus or displaced from a position in the competitive service. To receive selection priority for this position, you must:

• 1. Meet CTAP eligibility criteria;
• 2. Be rated well-qualified for the position with a score of 85 or above based on scoring at least half of the total possible points for the vacancy KSAs or competencies; and
• 3. Submit the appropriate documentation to support your CTAP eligibility.

NOTE: Applicants claiming CTAP/ICTAP eligibility must complete all assessment questions to be rated under the established ranking criteria.

Qualifications

To be considered for the position, you must meet the following qualification requirements.

Education:

There is no substitution of education for specialized experience at this grade level.

Experience:

You must have IT related experience demonstrating each of the four competencies listed below:

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

AND

Specialized Experience:

You must have one year of specialized experience at the next lower level in federal government. Specialized experience is experience that has equipped the applicant with the particular qualifications to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT.

Some examples of this qualifying experience are:

• Experience in designing, procuring, delivering and installing network and communications hardware and software relative to Microsoft NT systems and Oracle database systems.
• Experience in designing, implementing and maintaining complex in-house programs and sub-routines, including generalized record selection programs, linkage routines to operating systems, data communications systems and check point restart procedures.
• Experience in performing major diagnostics and troubleshooting on personal computers, telecommunications and related equipment. Experience performing benchmark tests of proposed new equipment.
• Experience serving as an expert resource in developing and directing information resources management techniques for use by shared processing environments.

AND

Selective Placement Factor:

Applicants applying for this position, MUST also possess the following Selective Factor. In the event you do not possess the Selective Factor, you will be found ineligible for the position.

Applicant must have technical experience within the last twelve months to manage a network operation system for the following:

• Novell SUSE Linux 12 or higher; Novell Open Enterprise Server 2(OES 2) or higher; ZenWorks 7 suite or higher; Novell eDirectory version 8.8 or higher; Microsoft Office 365 or higher; HP 3Par Storage Area Network Management; EVA Data clone and snapshot/mirror; Configuration of HP Chassis and Blade Servers; Working knowledge of Microsoft Hyper-V Virtualization; and Microsoft SQL Database systems.

NOTE: All applicants must clearly address the Selective Factor in their resume.

If applicable, credit will be given for paid and unpaid experience. To receive proper credit, you must show the actual time (such as the number of hours worked per week) spent in activities.

**Your eligibility for consideration will be based on your responses to the questions in the application.**

Education See Qualifications Section for education requirements, if applicable. ONLY if education is a requirement/substitution for specialized experience, applicant MUST upload legible transcripts as verification of educational requirement. Transcripts MUST be uploaded and electronically linked from USAJOBS at the time you apply and MUST include identifying information to include School Name, Student Name, Degree and Date Awarded (if applicable). All academic degrees and coursework must be completed at a college or university that has obtained accreditation or pre-accreditation status from an accrediting body recognized by the U.S. Department of Education. For a list of schools that meet this criteria, Click Here. Foreign Education: For information regarding foreign education requirements, please see Foreign Diploma and Credit Recognition at the U.S. Department of Education website: Recognition of Foreign Qualifications. If you are selected for this position and qualified based on education (i.e. basic education requirement and/or substitution of education), you will be required to provide an OFFICIAL transcript prior to your first day on duty. Other Information The representative rate for this position is $133,964 per annum ($64.18 per hour). Special Conditions of Employment Section: The incumbent is subject to geographic relocation to meet the needs of the agency. Appointment is subject to satisfactory completion of a urinalysis, physical, and background investigation. All applicants are subject to National Crime Information Center (NCIC) and credit checks. The addresses listed on the USAJOBS account/resume must be the primary residence at the time of application. You may be required to provide proof of residence. Additional selections may be made if vacancies occur within the life of the certificate. Although competitive and non-competitive applications are being accepted, the selecting official may elect to have only one group reviewed. Current Federal Law Enforcement Employees: A prerequisite of the secondary law enforcement position is the completion of the mandatory courses in "Introduction to Correctional Techniques Phase I and Phase II". If you have not completed the mandatory courses in "Introduction to Correctional Techniques Phase I and Phase II", you are ineligible for secondary law enforcement position(s) and coverage but may still be considered for a non-law enforcement position. If you are not a current Bureau of Prisons employee, you must submit training records demonstrating you have completed the mandatory courses in "Introduction to Correctional Techniques Phase I and Phase II" to your hiring Human Resource office prior to appointment. Individuals selected who are under the Federal Employees Retirement System (FERS) or Civil Service Retirement System (CSRS) and who have not had three years "primary" law enforcement retirement coverage, will not be covered by law enforcement retirement while in this position. To regain coverage, individuals must return to a position with "primary" coverage. As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Exceptions may apply. See 5 CFR part 11. Required Documents

Failure to provide legible required documents and/or follow the prescribed format often results in removal from consideration.  If uploading documentation, do not identify/save your documents utilizing a special character such as %, #, @, etc. Documentation should be identified/saved as VA Letter, DD-214, or Transcripts.

• Resume: Resume (includes name and contact information) limited to 2 pages showing relevant experience (cover letter optional). Experience that would not normally be part of the Federal employee's position is creditable when documented by satisfactory evidence of qualifying experience (e.g., a memorandum from the manager, Human Resource Manager, SF-52, etc.)
• To receive credit for experience contained in an application, the experience must be documented:
  • Reflecting start date and end date in month/year format (MM/YYYY) AND
  • Include the number of hours worked per week.
• SF-50: Current or former Federal employees NOT employed by the Bureau of Prisons MUST submit a copy of their SF-50 Form which shows competitive service appointment, tenure group, and salary. If you have promotion potential in your current position, please provide proof. If you are applying for a higher grade, and your experience was gained at a Federal agency other than the Bureau of Prisons, you MUST provide the SF-50 Form which verifies the length of time you have been in your highest grade and supports your claim for time in grade.
• Employees applying with an interchange agreement must provide proof of their permanent appointment.
• Current federal employees NOT employed by the BOP and former federal employees MUST submit a copy of their latest yearly performance appraisal/evaluation.
• CTAP, Click Here, if applicable.
• College transcript: includes the School Name, Student Name, Degree, and Date Awarded (if applicable).
  • NOTE: If you are selected, official transcript(s) will be required prior to your first day.

For more help, visit USAJOBS Help Center - What should I include in my resume?

We cannot be held responsible for incompatible software, delays in mail service, applicant application errors, etc.

How to Apply

You must apply through the online application system at www.USAJOBS.gov. Follow the prompts to register, answer a few questions and submit all required documents.

Limit your resume to 2 pages. If the only resume(s) received is/are longer than two pages, your application is ineligible for further consideration. Submission of a resume alone is not a complete application. This position may require the completion of additional forms and/or supplemental materials as described under the Required Documents section. Please carefully review the complete job announcement and the "How to Apply" instructions. Failure to provide the required information and/or materials will result in your application not being considered for employment.

We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. USAJOBS Help Center - How to add a resume to your profile

Required supporting documentation must be electronically uploaded or transferred from USAJOBS (uploaded).

All required supporting documentation MUST be received by the Consolidated Staffing Unit by 11:59 p.m., Eastern Standard Time, on the closing date of the vacancy announcement. You MUST include the vacancy announcement number on your supporting documentation.

Supporting documentation for announcements with an application limitation MUST be uploaded the same day you apply, as these positions may close earlier than stated in the announcement.

Paper applications: If applying online is impossible, please contact the Consolidated Staffing Unit at the telephone number listed below, prior to the closing date of the announcement for the alternate application procedure.

If applicable see Notice for Preference Eligible Veterans Applicants. 

Contact for Assistance in Applying On-Line:
DOJ, Federal Bureau of Prisons
Consolidated Staffing Unit
346 Marine Forces Drive
Grand Prairie, TX 75051
E-Mail: BOP-HRM-HRSC-ConsolidatedStaffingUnit-S@bop.gov
Phone: 972-352-4200