Infrastructure Service Operations Senior Analyst (CMDB)
Simpson Thacher & Bartlett LLP See More Job Openings by This Employer
- Full Time
- $115,000 - $130,000
- New York, NY
JOB SUMMARY & OBJECTIVES
The Infrastructure Service Operations Sr. Analyst (CMDB) will be responsible for performing the day-to-day delivery of Configuration Management services to the organization. The Infrastructure Service Operations Sr. Analyst (CMDB) will be responsible for administering and executing the configuration management process, closely monitoring CMDB health, and optimizing its performance. The position will collaborate with IT System Administrators and process owners to maintain accurate and up to date CMDB data.
ESSENTIAL JOB DUTIES & RESPONSIBILITIES
• Overall administration, configuration, and maintenance of the Configuration Management Database (CMDB) within the ServiceNow platform
• Support the development, maintenance, and governance of the Configuration Management Database (CMDB)
• Ensure integrity of the configuration baselines and coordinate and manage all configuration management processes
• Identify and document the functional and physical characteristics of configurations, and control changes to those characteristics
• Perform regular data audits to identify and resolve inconsistencies, duplicates, and missing information within the CMDB
• Implement processes to clean up outdated or inaccurate data and ensure data integrity
• Implement and maintain version control policies and procedures
• Work closely with IT service management, change management, asset management, and incident management teams to ensure data consistency and integration of the CMDB processes across platforms/ tools
• Perform and report configuration status accounting, non-compliance, and audit activities
• Manage and optimize ServiceNow Discovery processes and troubleshoot and resolve discovery-related issues promptly
• Collect and report CMDB Health metrics (completeness, compliance, correctness)
• Ensures the CMDB adheres to best practices for the Common Service Data Model (CSDM)
• Support quality assurance processes and procedures and identify service improvement opportunities
• Collaborate with stakeholders and CI owners to identify, define, and maintain accurate and relevant configuration item (CI) requirements and relationships
• Provide CMDB training and support to end-users and stakeholders
EDUCATION
REQUIRED
• Bachelor’s degree in Computer Science, Information Technology, or related field or equivalent work experience as a configuration management analyst, hardware asset management with a focus on configuration management processes and ITIL framework
SKILLS AND EXPERIENCE
Required
• 3-5 years experience with Asset and Configuration Management processes, procedures, and tools
• Strong knowledge of configuration and data management in IT infrastructure or network-based systems and lifecycle management
• Demonstrated fluency in using ServiceNow for at least one area of Service Catalog, Configuration Management, Change Management, Incident/Request Management, Problem Management, or metrics reporting.
• Broad IT knowledge in Windows / Unix server environments, Networking, Database, Middleware, standard Business Application architectures and End User technologies as it pertains to CMDB.
• Data analysis and manipulation skills
• Ability to work independently and manage multiple priorities
• Excellent analytical and problem-solving skills
• Strong communication and collaboration skills (written and verbal)
• Experience in administering and configuring the ServiceNow CMDB is preferred
Salary Information
NY Only: The estimated base salary range for this position is $115,000 to $130,000 at the time of posting.
The actual salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job. This role is exempt meaning it is not overtime pay eligible.
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#LI-Hybrid- $115,000 - $130,000
