Family Court Clerk

The purpose of this position is to provide clerical and customer service support for the operations of the Family Law Court. Success in this position contributes to the efficiency and effectiveness of those operations.

• Loads new cases into the case management system; processes paperwork for assigned court area.
• Updates and closes cases; makes necessary changes from court orders and other court documents.
• Examines and processes electronic and paper documents.
• Verifies and validates accuracy of imaged documents.
• Processes incoming and outgoing mail.
• Attend court hearings and trials; swears in witnesses as requested by the court; provides assistance and prepares accurate court notes.
• Receives, maintains and documents evidence; assists with evidence inventory control.
• Prepares and forwards reports to internal and external agencies.
• Conducts research based on internal and external requests.
• Answers telephone and greets visitors; provides information and assistance.
• Collects and receipts fees; processes checks, cash, and credit card transactions.
• Maintains inventory of forms and documents.
• Performs other duties as assigned including problem solving and continuous process improvement.

• Accountability & Dependability – Takes personal responsibility for the quality and timeliness of work and achieves results with little oversight.
• Adaptability & Flexibility – Ability to react positively to changing business needs, conditions, and work responsibilities.
• Attention to Detail & Accuracy – Diligently attends to details and pursues quality in accomplishing tasks.
• Customer Focus – Builds and maintains customer satisfaction with the services offered by the organization. 
• Development & Continual Learning – Displays an ongoing commitment to learning and self-improvement.
• Drive & Determination – Exhibits positive attitude and a desire to independently operate effectively.
• Office Technology – Ability to utilize equipment, office software (ex. Microsoft Office) and web-based applications (ex. Benchmark, Landmark) to meet business needs.
• Stress Tolerance – Maintains composure in stressful or adverse situations. 
• Tact – Diplomatically handles challenging or tense interpersonal situations.
• Teamwork – Promotes cooperation and commitment within a team to achieve goals and deliverables. 

SUPERVISORY CONTROLS

The Family Law Supervisor assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES

Guidelines include Florida state statutes, Florida Rules of Procedure, administrative orders, county ordinances, and department policies and procedures. These guidelines are generally clear and specific but may require some interpretation in application.

PHYSICAL DEMANDS/ WORK ENVIRONMENT

• The work is typically performed while sitting at a desk or table or while intermittently sitting, standing or stooping. The employee frequently lifts light objects. 
• The work is performed in an office.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY

None.

MINIMUM QUALIFICATIONS

• High School Diploma or GED, supplemented by one (1) year of recent and relevant experience.
• Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of a high school diploma or equivalent.
• Ability to meet the public and effectively address their need in a courteous, tactful, and professional manner. Possess the ability to cope with customers in impromptu situations.
• Ability to communicate effectively in both oral and written form and possess the ability to follow complex oral and written instructions.
• Ability to establish and maintain an effective working relationship with co-workers, other governmental agencies, attorneys, judges and their assistants, businesses, and members of the general public.
• Ability to use a computer terminal to enter data quickly and accurately.
• Knowledge of a wide range of administrative and clerical procedures and systems such as word processing, managing files and records, transcription, designing forms, and other office procedures, office equipment and terminology.
• Ability to learn and understand specialized information, including Florida state statutes, Florida Rules of Procedure, administrative orders, codes, policies, procedures, forms, and legal terms, and to apply that knowledge in carrying out job assignments accurately and efficiently. 
• Ability to work with confidential and/or sensitive data and comply with state and federal guidelines.
• Ability to work in an environment that includes frequent interruptions and simultaneous detailed attention to multiple tasks.
• Ability to work within time constraints and workload surges. 
• Ability to work in a fast-paced environment with frequent interruptions while maintaining speed and accuracy.
• Ability to sit or stand at front counter for extended periods of time, while concentrating on repetitious or complex tasks. 

PREFERRED QUALIFICATIONS 

• Knowledge and level of competency commonly associated with the completion of an associate’s degree in a course of study related to the occupational field or 2 years of related experience. 
• Experience in a Clerk’s office environment.

NOTE TO APPLICANTS: Candidates may apply through St. Johns County’s Online Application System: www.governmentjobs.com/careers/stjohnsclerk.  

All employment actions are taken without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, handicap, disability, marital status, national origin, veteran status, or genetic information.

St. Johns County Clerk of the Circuit Court and Comptroller proudly recognizes Veteran’s Preference and is a drug-free workplace and equal opportunity employer. The office maintains its status as an “at-will” employer. Employees can be terminated with or without notice or cause at any time not prohibited by law.