Senior Business Analyst - Program and Project Development

The Administrative Office of the Courts (AOC) is seeking a highly motivated and qualified individual to take on the role as our next Senior Business Analyst. This is a senior professional level job that is a key contributor in applying advanced knowledge of a wide-range of court business and technology principles, concepts and practices through extensive experience and skills in applying this knowledge to complex projects. This position also works independently on all levels of an assignment and provides mentoring, training and guidance to other business analysts on how to perform the functions as a business analysts. Coordinates and oversee the work of other business analysis staff as it relates to a specific project.

Reporting to the Associate Director within the Court Services Division (CSD), this senior-level business analysis professional coordinates business analysis activities for court business and technology needs for the court and the AOC. This position also provides a comprehensive and advanced understanding of the court business perspective and customer experience to identify and develop solutions for business needs. This senior-level business analyst will be viewed as an expert on the process and best practices for conducting requirement practices at the AOC.

Washington Courts Employment Opportunity Administrative Office of the Courts Senior Business Analyst Program and Project Development Court Services Division

Our Mission: Advance the efficient and effective operation of the Washington Judicial System.

The Administrative Office of the Courts (AOC) is looking for top-performing employees who embody its core values integrity, inclusion, accountability, and teamwork. It is committed to both employee growth and work-life balance.

Our diversity and inclusion efforts include embracing different cultures, backgrounds, and perspectives while fostering growth and advancement in the workplace.

POSITION DETAILS

Job #: 2025-46

Status: Regular, Full-Time

Location: Olympia, Washington

Salary: Range 72: $93,804 - $123,084 per year (DOQ).

Opens: July 25, 2025

Closes: August 7, 2025. Candidates are encouraged to apply early. AOC reserves the right to close the recruitment at any time but no sooner than seven days after posting.

WASHINGTON STATE RESIDENCY AND TELEWORK INFORMATION

AOC requires employees to reside in Washington State. Any exceptions must be approved. If you are invited to an interview and currently reside outside of Washington State, seek more information about residency requirements from the AOC hiring manager of this recruitment.

This position requires you to be in the office at least one (1) day per week.

Duties

Some of the duties you will perform are:

• Provides input and decision making to a specific line of business for the agency.
• Provides a comprehensive and advanced understanding of the court business perspective and customer experience to identify and develop solutions for business needs.
• Translates court business strategy into detailed business requirements, priorities and use cases.
• Translates complex business processes and technical needs to others.
• Completes complex tasks using advanced knowledge and skill, including developing new processes and working with internal and external customers and stakeholders.
• Improves court business processes and focuses on broader court and technology issues.
• Analyzes data and leads projects that rely on the specific type of expertise.
• Builds awareness and understanding and creates buy-in for the line of business vision both internally and with key external partners.
• Scopes and prioritizes activities based on business and court customer impact.
• Maintain relationships and partnerships with court customers, justice partners and vendors.
• Transforms and improves court business processes through collaboration with the court community to determine statewide business needs and establish local configurations for technology systems.
• Collaborates with the CSD and other lines of businesses across the agency for shared vision and strategic planning purposes.
• Works closely with Information Services Division (ISD) to deliver services to courts and Washington citizens.
• Provides input to Project Managers in the development and formulation of project deliverables, tasks and schedules.
• Provides guidance and leads the work of the business analysts associated with the line of business and provides feedback and counsel to improve efficiency and effectiveness.
• Provides basic training for assigned duties, instructs and monitors work product and quality, resolves procedure or workflow conflicts, and informs and provides input to management regarding needs, issues or concerns.
• Has full authority to plan, prioritize and handle all duties within the assigned area of responsibility.
• Represents the agency in events, conferences, etc.
• Performs other work as assigned.

Salary

• $93,804 - $123,084/year

Qualifications

• A Bachelor’s degree in court administration, computer science, criminal justice, business administration, public administration or closely allied field;

AND

• Seven (7) years of combined experience in business analysis, business process management, court administration, requirements engineering, systems analysis, IT project involvement, or systems integration.

A combination of education and experience demonstrating a working knowledge of the duties, responsibilities and competencies of the Senior Business Analyst may substitute for qualifications listed.

THE IDEAL APPLICANT WILL ALSO HAVE SOME OR ALL OF THE FOLLOWING EXPERIENCE, EDUCATION, KNOWLEDGE, SKILLS, AND ABILITIES

• Interpersonal skills to work across boundaries and to establish and maintain effective and collaborative working relationships with co-workers, management, customers and others.
• Senior and expert-level business analysis and communication skills.
• Strong problem-solving skills with the ability to troubleshoot malfunctions and failures of highly complex applications and systems.
• Provides consistent application of advanced knowledge and is a skilled and experienced business analysis practitioner.
• Work effectively with cross functional teams in a matrix organization.
• Guide, mentor and coordinate business analysis staff with their work, time, and resources to accomplish goals and objectives; ability to accurately assess resources needed to carry out planned actions.
• Ability to effectively communicate both orally and in writing with a varied and diverse audience.
• Ability to understand customer expectations and deliver work products meeting those expectations.
• Ability to analyze highly complex, high visible technical issues and requests, presenting concise, relevant, and well-documented findings in alignment with industry best practice as well as internal policy and procedures.
• Ability to independently develop and maintain process standards for system and business requirements and documentation in the Software Development Lifecycle (SDLC) processes such as Waterfall, Agile or other methodologies and processes.
• Ability to develop and lead requirement elicitation and documentation standards in Agile and Waterfall development environments.
• Ability to earn trust, respect, and confidence of coworkers, customers through the use of objectives, timelines, action plans and solutions.
• Ability to identify, analyze and resolve problems in a consultative manner bringing problems together with recommendations for solutions.
• Ability to think critically, exercise judgment and make sound decisions and recommendations consistent with project and/or organizational objectives.
• Prioritize and adjust priorities within workload assignments based on business need and/or direction from senior staff or management.
• Ability to self-initiate, achieve excellent results with little need for direct oversight.
• Knowledge/understanding of the overall impact of the enterprise such that they can independently deal with high risk, high profile initiatives impacting services.
• Ability to understand the overall impact and interconnections of the AOC system infrastructure.
• Knowledge of organizational business processes, computer applications, operating systems, and current technologies available to facilitate product and service delivery to customers.
• Ability to collaborate with subject matter experts and project team to implement the business vision by analyzing and negotiating tradeoffs between usability and performance needs.
• Ability to exercise judgment and make timely and sound, strategic decisions and recommendations consistent with organizational objectives.
  Knowledge and understanding of the interaction and mission of interested groups, boards, committees & judicial staff regarding services/support provided by AOC
• Consistent demonstration of AOC Values - Integrity, Teamwork, Customer Service, Honesty, Communication, Respect, Accountability and Trust.

Other Information

IMPORTANT: To be considered for this position, you MUST include the following:

• Completed online application.
• Current Resume.
• Letter of Interest describing how you meet the specific qualifications for the position.

For more information about the position, to review the job description, application submission requirements, supplemental questions, inquire about benefits, or to apply for the position CLICK HERE TO APPLY!

IMPORTANT INFORMATION

• The workweek may fluctuate depending on workload or agency needs.
• Overnight travel may be required based on business needs.
• This position is not overtime eligible.

The AOC is an equal opportunity employer and does not discriminate based on gender, pregnancy, race, color, national origin, ancestry, religion, creed, physical, mental or sensory disability (actual or perceived), use of a service animal, marital status, sexual orientation, gender identity or expression, veteran or military status, age, HIV or Hepatitis C status, or any other basis protected by federal or state law. Persons of disability needing assistance in the application process, or those needing this announcement in an alternative format, please contact the AOC Human Resource Office, at (360) 705-5337, or fax (360) 586-4409, or via email to Recruitment@courts.wa.gov.

The Washington State Administrative Office of the Courts does not use the E-Verify system; therefore, we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification form upon hire.

SPECIAL NOTE: Before a new hire, a background check, including criminal history, will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job.

Benefits

More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave
Leave Sharing
Parental Leave
Family and Medical Leave Act (FMLA)
Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 07-21-2025