Client Services & Legal Specialist

SUMMARY: 

This position is primarily responsible for administering legal service requests presented to Highland Bank, such as garnishments, subpoenas, and levies. Additionally, this role provides critical front-line customer support for both internal staff and external clients via phone, email, chat, and digital platforms. The position also supports multiple back-office functions related to card services, cash handling, bill payment, and fraud monitoring.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: other duties may be assigned.

 Legal & Compliance Administration

• Process legal requests such as garnishments, subpoenas, levies, warrants, court orders, and bankruptcies.
• Manage bankruptcy coding, W-8BEN forms, stale-dated Cashier’s checks, account freezes, and escheatment reporting.
• Oversee IOLTA & RETA accounts, including NSF reviews, interest calculations, and state reporting.
• Conduct legal research, respond to document inquiries, and ensure timely reporting to government agencies.

 Client Services & Digital Support

• Provide front-line support via phone, email, chat, and service tickets for internal and external clients.
• Assist with digital banking tools (online/mobile banking, bill pay, mobile deposit, Zelle, etc.).
• Approve or deny mobile deposits and process privacy opt-outs.
• Train new hires and support ongoing digital banking education.

 Card Services & Fraud Monitoring

• Manage card requests (limit increases, alerts, travel notices, refunds) and process return mail.
• Maintain cardholder status (e.g., close cards for deceased or closed accounts).
• Oversee card equipment (Card@Once machines) and review monthly reports.
• Monitor CAMS alerts, Verafin fraud alerts, and card access outside business hours.

 Cash Handling & Bill Pay Operations

• Process cashier’s checks and teller transactions for internal departments.
• Reconcile monthly cash statements and handle cash-related operational tasks.
• Monitor and generate bill pay reports (daily, monthly, and periodically).
• Maintain enrollment and activity records for bill pay services.

Operations Support & Compliance Oversight

• Support IRA transaction reviews and department OFAC verifications.
• Maintain and update procedures; assist during system upgrades and product rollouts.
• Ensure compliance with AML/BSA, OFAC, CIP, and Identity Theft programs.
• Assist with ordering supplies and managing operational vendor communications.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

QUALIFICATIONS
To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Benefits Available

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Dependent Life Package

Accidental Death and Dismemberment Insurance (AD&D)

Salary Continuation

Long-Term Disability

Voluntary Life Insurance for Employee, Spouse, and Child(ren)

Voluntary Accidental Death and Dismemberment Insurance (AD&D) for Employee, Spouse, and Child(ren)

Health Savings Account

Flexible Spending Accounts

401(k) with 4% employer match

21 Days of PTO, accrued per pay period

Employee Incentive Program

Highland Bank

Your Business. Our Bank

Highland Bank is an Equal Opportunity Employer