Corrections professionals who foster a humane and secure environment and ensure public safety by preparing individuals for successful reentry into our communities.
Duties
Provides assistance to field personnel in identifying and resolving conflicting requirements found among diverse institution environments; provides support for the nationwide inmate education network and video conferencing management. Plans, directs and coordinates activities of the applicable Field IT Operation Support Section technology projects within the Computer Services Administration and User Support (CSAUS) Branch to ensure that goals and objectives for the Branch are accomplished within prescribed times frames and budget. Serves as a technical expert in personal computers (PC) hardware, local area networks (LANs), commercial PC software, custom PC programming and telecommunications. Monitors the implementation of the Office of Information Systems (OIS) technical bulletins to ensure compliance throughout the respective regions. Serves as the technical lead in the design, procurement, deliveries and installation of network hardware and software for field locations as it relates to inmate education related IT projects.
Salary
Qualifications
To be considered for the position, you must meet the following qualification requirements: Basic Requirements: Applicants may qualify by meeting or exceeding the minimum proficiency level established for each of the required competencies listed below, GS-12 and GS-13: The required competencies for the GS-12 and above grade level(s) are Attention to Detail, Customer Service, Decision Making, Information Management, Interpersonal Skills, Oral Communication, Problem Solving, Teamwork, and Technical Competence. Competency Definitions: - Attention to Detail - Is thorough when performing work and conscientious about attending to detail. - Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. - Decision Making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change. - Information Management - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems. - Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations. - Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. - Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. - Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals. - Technical Competence - Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues. AND Specialized Experience: You must have one year of specialized experience at the next lower grade level (or equivalent). Specialized experience is experience that has equipped the applicant with the knowledge, skills, and abilities/competencies to perform successfully the duties of the position and is related to the work of the position to be filled but may now be obtained through other means. Such demonstratable knowledge, skills, and abilities/competences may be typically gained in the IT field or through the performance of work where the primary concern is IT. Some examples of qualifying experience: GS-12: - Experience with the planning, analysis, design, development, testing, quality assurance, configuration, installation, implementation, integration, maintenance, and/or management of networked systems used for the transmission of information in voice, data, and/or video formats. - Experience with ensuring the integrity, availability, and confidentiality of information systems through the planning, analysis, development, implementation, maintenance and enhancement of systems, programs, policies and procedures. - Experience with the planning and delivery of customer support services at the point of computer user/specialist interface, including installation, configuration, troubleshooting, user assistance, and/or training related to the Inmate Education Network as well as applications supported by the Field IT Operations Support Section. - Experience with strategic planning, capital planning, policy and standards development, budgeting, resource management, knowledge management, auditing. GS-13: - Experience serving as technical expert in personal computer (PC) hardware, local area networks (LANs), commercial PC software, custom PC programming, and telecommunications. - Experience developing and providing training for institutions, regional offices, and Central Office staff, based on stipulated areas of focus, weakness or new initiatives relating to the Inmate Education Network and other Field IT Operations Support Section initiatives. - Experience in designing, configuration, and implementation of LAN. The Specialist may be called upon to brief upper management on development of new networking developments and networking standards, and the results of new installations. - Experience serving as the technical lead in the design, procurement, deliveries and installation of network hardware and software for field locations as relates to inmate education related IT projects. - Experience developing test plans to ensure that the system functions as designed and that security requirements are being met. OR GS-12 and GS-13: Applicants may also be considered to have satisfied the minimum qualification requirements for a position if they can present evidence that clearly justifies a high evaluation of their competence, such as one or more of the following: - Appropriate licensure, registration(s), certification(s); or - A substantial record of experience, achievement, and publications that demonstrates eminence in the appropriate profession/technical field. Applicants can qualify fully on the basis of licensure, certification, registration, or special training as an alternative to experience. Applicants must provide copies of all such documentation when submitting an application. If applicable, credit will be given for paid and unpaid experience. To receive proper credit, you must show the actual time (such as the number of hours worked per week) spent in activities. **Your eligibility for consideration will be based on your responses to the questions in the application.**
Education
ONLY if education is a requirement/substitution for specialized experience, applicant MUST upload legible transcripts as verification of educational requirement. Transcripts MUST be uploaded and electronically linked from USAJOBS at the time you apply and MUST include identifying information to include School Name, Student Name, Degree and Date Awarded (if applicable). All academic degrees and coursework must be completed at a college or university that has obtained accreditation or pre-accreditation status from an accrediting body recognized by the U.S. Department of Education. For a list of schools that meet this criteria, Click Here. Foreign Education: For information regarding foreign education requirements, please see Foreign Diploma and Credit Recognition at the U.S. Department of Education website: Recognition of Foreign Qualifications.
Required Documents
Failure to provide legible required documents and/or follow the prescribed format often results in removal from consideration. If uploading documentation, do not identify/save your documents utilizing a special character such as %, #, @, etc. Documentation should be identified/saved as VA Letter, DD-214, or Transcripts. Resume (limited to 2 pages) must include your name, contact information, and relevant experience (cover letter optional). Experience that would not normally be part of the Federal employee's position is creditable when documented by satisfactory evidence of qualifying experience (e.g., a memorandum from the manager, Human Resource Manager, SF-52, MOU, etc.). If providing a memorandum, it must follow the format below AND clearly cite the duties performed. To receive credit for experience, your resume and/or any satisfactory evidence must include: Start date and end date in month/year format (MM/YYYY) AND Number of hours worked per week. SF-50: If you are a current/former federal government employee, you must provide an unredacted copy of your latest SF-50. Employees applying with an interchange agreement must provide proof of their permanent appointment. A copy of their latest yearly performance appraisal/evaluation. Proof of CTAP eligibility, Click Here, if applicable. College transcript: includes the School Name, Student Name, Degree, and Date Awarded (if applicable). NOTE: If you are selected, official transcript(s) will be required prior to your first day. Professional Certification/License For more help, visit USAJOBS Help Center - How do I write a resume for a federal job? We cannot be held responsible for incompatible software, delays in mail service, applicant application errors, etc.
How to Apply
Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows: Click the Apply Online button. Answer the questions presented in the application and attach all necessary supporting documentation. Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date. If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended. Set aside about two (2) hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link. Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused. Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at https://support-usahire.opm.gov/hc/en-us. To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed. To view the announcement status or your application status: Visit https://help.usajobs.gov/how-to/application/status. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application. This position may require the completion of additional forms and/or supplemental materials as described under the Required Documents section. Please carefully review the complete job announcement and the "How to Apply" instructions. Failure to provide the required information and/or materials will result in your application not being considered for employment. USAJOBS Help Center - How to Add a Resume to Your Profile All required supporting documentation MUST be received by the Consolidated Staffing Unit by 11:59 p.m., Eastern Standard Time, on11/16/2026. If applicable see Notice for Preference Eligible Veterans Applicants Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. (https://appsupport-usastaffing.opm.gov/hc/en-us/sections/45063131363475-Reasonable-Accommodation-Information)
