Defense Sales Manager

The Jeffcoat Firm is committed to helping everyday people in crisis, and CEO Michael Jeffcoat’s mission is to provide unmatched legal services to people in South Carolina. The employees of The Jeffcoat Firm are ambitious, resilient, self-starters with a passion for taking excellent care of clients and each other. 

The primary purpose of this role is to serve as a high-performing sales professional focused on converting inbound criminal defense leads into signed clients. This position is responsible for answering incoming potential client calls, qualifying prospects, and using persuasive communication and closing techniques to secure their commitment to the firm. By combining excellent customer service with strong sales acumen, the role ensures every prospective client receives a compelling and professional intake experience that leads to conversion.   

  What you’ll be doing:

• Ethical compliance with the SC Rules of Professional Conduct. 
• Lead client interactions: Manage inbound and outbound communications with prospective clients by phone, email, and in person, setting a professional, confident, and empathetic tone from each interaction. 
• Convert qualified leads at a high percentage: Effectively guide qualified prospects through the decision-making process to secure signed representation. 
• Evaluate and position the firm’s value: Quickly assess prospective cases and communicate how the firm can meet the client’s needs, emphasizing strengths, expertise, and outcomes. 
• Drive onboarding with urgency: Complete necessary paperwork and initial file setup swiftly to finalize the client relationship. 
• Proactive follow-up: Maintain ownership of pending leads, ensuring timely and strategic follow-up until resolution. 
• Accurately secure fees and enter client information into Litify.?? 
• Follow instructions and compliance with policies and procedures.??? 
• Attends required morning and monthly meetings.? 
• Performs other job duties and responsibilities as assigned.? 

 Who you are: 

• High School Diploma or GED (required). 
• Minimum 2 years of experience in a sales-focused role (inbound or outbound), with a proven ability to guide leads to decision-making and close opportunities (required). 
• Experience in the legal industry (preferred but not required). 
• Strong interpersonal, verbal communication, and persuasive verbal and writing skills. 
• Ability to confidently lead conversations, address objections, and secure commitment. 
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook). 
• CRM experience preferred (Litify or comparable platform a plus).  

 Why you’ll love it here:  

• Compensation Range:  $58,400 - $87,600 per year
• Comprehensive Benefits: Enjoy a comprehensive benefits package including medical, dental, and vision coverage. Take advantage of parental leave & a 401k plan with an employer contribution.  
• Paid Time Off: Recharge with our generous vacation policy, including 12 paid holidays. 
• Volunteer Time Off: Our Firm believes in making our community a better place and paying all successes forward.  
• Career Growth: We provide supportive leadership, expect accountability and transparency, and focus on outreach. 

Requirements:  

• Hours: 8:30AM—5:30PM Monday – Friday 
• Location: Hybrid (Main St, Columbia, SC) 

The Jeffcoat Firm is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status. 

If you are unable to apply online due to a disability, contact Talent Acquisitions at hiring@thejeffcoatfirm.com.