Job Vacancy Description (Tasks and Responsibilities)
https://cervontlaw.applyhotline.com/apply
We are looking for experienced outbound call center agents who are comfortable working in a high-volume predictive dialer sales environment.
This is not a customer service role. This is a heavy outbound calling position where agents are expected to stay consistently active on the phones throughout the shift.
Agents typically handle hundreds of outbound calls per day while speaking with consumers across the United States from 9:00 AM – 4:00 PM Eastern Standard Time.
Please read this entire job posting carefully. If you are interested, complete the voice interview at:
https://cervontlaw.applyhotline.com/apply
We are looking for experienced outbound call center agents who are comfortable working in a high-volume predictive dialer sales environment.
This is not a customer service role. This is a heavy outbound calling position where agents are expected to stay consistently active on the phones throughout the shift.
Agents typically handle hundreds of outbound calls per day while speaking with consumers across the United States from 9:00 AM – 4:00 PM Eastern Standard Time.
DESCRIPTION: You will be working on our Legal Services Campaign, speaking with individuals who have recently experienced a personal injury. These conversations may involve situations such as motor vehicle accidents, workplace injuries, or slip-and-fall incidents.
Your role is to professionally guide the conversation, ask structured intake questions, and determine whether the caller may qualify to speak with a law firm.
KEY RESPONSIBILITIES INCLUDE:
• Handling a high volume of outbound calls using a predictive dialer system.
• Remaining consistently active on the phone for the full shift (8 hours per day, 5 days per week).
• Speaking with empathy, clarity, and professionalism when discussing sensitive situations.
• Asking structured intake questions to determine whether a caller may have a valid claim.
You will also explain the potential benefits of speaking with a law firm, including:
✅ Navigating complex insurance and liability laws
\uD83D\uDCB0 Estimating potential compensation
\uD83D\uDEE1️ Negotiating with insurance providers
\uD83D\uDD0D Gathering evidence and documentation
⚖️ Supporting litigation when necessary
\uD83D\uDCB8 No upfront legal costs to the client
\uD83E\uDDD8 Allowing the client to focus on recovery while the legal team handles the case
When a caller qualifies, you will:
• Transfer the caller directly to an attorney, or
• Complete a detailed intake form for attorney follow-up.
Additional responsibilities include:
• Maintaining accurate notes and records in the CRM system
• Following compliance guidelines and call scripts
• Upholding the highest standards of confidentiality and professionalism
This role is ideal for agents who are comfortable working at a fast pace, making many calls per day, and maintaining strong focus throughout the entire shift.
https://cervontlaw.applyhotline.com/apply
