Centralized Legal Department Supervisor

At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and understand that people want to do business with people who care. That’s one way we differ from our competitors. We are proud of what we as a team have accomplished. We will always strive for improvement, our motto since day one has been “Success is the only option.”

Lendmark Financial Services offers a comprehensive benefits package for employees and dependents that includes medical, dental, vision benefits, paid time off, paid holidays, 401(k), life insurance, long-term disability, tuition assistance and an employee assistance program. We also offer optional benefits such as critical care, auto, home and pet insurance as well as other ancillary insurance options.

SUMMARY:

The Centralized Legal Department Supervisor is one part of a leadership team responsible for leading a department that handles legal accounts, and legal activity related to accounts that have been transferred into centralized operations or that may continue to reside with the branches. Responsibilities include day-to-day leadership of a team of Litigation Support Specialists, executing processes and strategies in full compliance with federal laws and regulations, while functioning at a highly efficient pace. 

MAJOR DUTIES/RESPONSIBILITIES:

• Lead Litigation Support Specialist team handling the processes within the centralized legal department
• Interact with inside and outside counsel as needed
• Ensure specific state legal guidelines are met in order to properly manage judgment, garnishment and other legal processes
• Create/improve/manage processes and strategies specific to legal account handling
• Research, summarize and escalate any issues arising from adversary inquiries or interrogatories (complaints, depositions, etc.)
• Assist Manager or AVP in matters relating to hiring, staffing, training, scheduling, performance reviews and terminations as applicable
• Engage and report business results to multiple levels of senior management across the organization
• Engage and escalate, as needed, additional and necessary activities related to proper handling of accounts in the legal process
• Other duties as assigned

BASIC REQUIREMENTS:

• 5+ years consumer finance legal experience
• Paralegal certification or higher
• Working knowledge of multiple state, county and local jurisdiction requirements
• Knowledge of legal collections processes and procedures, third-party vendor processes, payment solutions, payment negotiations and compliance with legal standards
• Ability to work independently
• Personnel management experience
• Detail oriented
• Strong analytical skills
• Excellent verbal and written communication skills
• Working knowledge of Microsoft Windows, Excel and Word applications

PREFERRED QUALIFICATIONS:

• Bachelor’s degree or comparable education or related industry experience
• Demonstrated ability, or potential ability, to lead operations of scale and complexity
• Demonstrated ability, or potential ability, to lead process across multiple sites
• Strong interpersonal and influencing skills – ability to create strong relationships across multiple organizational layers

WORKING CONDITIONS:

• Office environment – Centralized Operations
• Limited travel – less than 10%

If you are interested in a fast paced, high growth, team oriented and great culture environment, you'll enjoy a career with us!