Intake Coordinator - Law Firm

What makes The Harris Law Firm voted The Best Law Firm and The Best Lawyers since 2019 by Best Lawyers® and Best Place to Work in both 2023 and 2024?

With a mission of providing superior legal representation and outstanding service for our clients while maintaining a high level of respect and appreciation for our team, as well as strategic and deliberate care for our community and beyond, The Harris Law Firm’s culture is truly unrivaled.

Our WeCare® initiative encourages employees to care for our clients, our community, and ourselves. As active participants in Denver’s business and charitable communities, we maintain a strong and longstanding ethic of pro bono service. Although we are one of the largest and most respected family law firms in the region, we pride ourselves on being a collaborative and supportive team.

We focus on our clients’ welfare and dignity, and we prioritize settling cases and protecting children. In our team-driven atmosphere, you will find a culture of collegiality, mutual support, and encouragement.

We offer a comprehensive benefits package, including:

• 401(k) with employer match
• Health insurance
• Company-covered short-term disability, long-term disability, AD&D, and parental leave
• RTD EcoPass
• $20 per month wellness stipend
• Voluntary accident, critical illness, and hospital indemnity insurance
• Regular training and professional development opportunities
• 80 hours of PTO in your first 12 months, increasing to 120 hours in your second year.

The Harris Law Firm is an equal opportunity employer.

Who are we?

• We focus on family law
• We work as a team
• We prioritize children
• We support families through challenging times
• We communicate clearly and consistently
• We are mindful of legal costs
• We foster a culture of diversity
• We give back to our community

For more information regarding our outstanding team and culture, visit: https://www.harrisfamilylaw.com

What does our Intake Coordinator do?

When prospective clients reach out, they are often in the middle of emotionally difficult situations. Our Intake Coordinator provides these potential clients with an exceptional experience by combining professionalism, empathy, and the ability to identify their legal needs.

Key Responsibilities:

• Review and assign new business intake
• Screen phone calls before scheduling consultations with attorneys
• Monitor and follow up on all inquiries (phone, email, internet, referrals)
• Build immediate rapport with potential clients
• Conduct follow-ups on pending leads
• Maintain accurate logs and tracking systems
• Conduct client interviews with genuine empathy and compassion
• Schedule consultations and assist with the intake process
• Take accurate notes during attorney-client consultations
• Collaborate with attorneys to complete the intake process

You Excel in This Role If You:

• Convey confidence and warmth on the phone

• Set the tone and pace for the call

• Show empathy and help clients feel at ease during difficult conversations

• Treat a Friday afternoon call with the same care as one on Monday morning

• Are highly organized, detail-oriented, and able to multitask

• Have inbound sales or call center experience (preferred)

What you bring to the team...

• 2 or more years of customer service or sales experience
• Call center experience a plus
• 1 or more years of experience in a law firm
• 1 or more years as an intake coordinator
• Salesforce experience is a plus
• Case management software experience is a major plus
• Bilingual Spanish-speaking is a plus
• Excellent written and verbal communication skills
• Strong interpersonal and customer service skills
• Basic understanding of administrative procedures and office systems
• Proficient in Microsoft Office and willing to learn new programs

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an intake coordinator to successfully perform the essential functions of this job.

• Prolonged periods sitting at a desk and working on a computer
• Prolonged periods of talking and listening on the phone
• Must be able to lift up to 15 pounds at times

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

WORKING CONDITIONS AND ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.

• Typical business office environment

• Must be able to share workspace, attend meetings, and meet deadlines

• Business attire required

• Must have the ability to work from our Denver or Englewood office

Must have the ability to come to our Denver or Englewood office.