Go Back
Job Description
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Wellness resources
Employment Type: Full-Time
Location: Remote work available following in-office training. Candidates must reside within driving distance of the posted job location.
The Client Support Coordinator job role assists attorneys in working clients’ files as we represent them for compensation benefits before the Veterans Administration. Client Support Coordinator report to the VA Operations Manager and the Director of Hearing Operations. They are responsible for:
Location: Remote work available following in-office training. Candidates must reside within driving distance of the posted job location.
The Client Support Coordinator job role assists attorneys in working clients’ files as we represent them for compensation benefits before the Veterans Administration. Client Support Coordinator report to the VA Operations Manager and the Director of Hearing Operations. They are responsible for:
- Interacting with clients via telephone, email, and text message as the primary point of contact their claim,
- Correctly identifying medical records that need to be requested, along with requesting supporting evidence for the claim beyond the medical record,
- Tracking outstanding forms and statements to ensure the client completes them in a timely manner,
- Ensuring we have an accurate and complete record of the client’s medical treatment from both VA and civilian medical providers,
- Assisting attorneys in filing applications and appeals to develop case files that will win for our clients,
- Monitoring clients’ cases at the Veterans Administration and Veteran Board of Appeals to follow up on the status of decisions,
- Interacting with legal assistants and other law firm staff, clients, the Veterans Administration, and third parties,
- Correctly documenting interactions with clients, the VA, and third parties in Parmele’s case management software,
- Using Parmele’s case management software to prepare documents for submission, and
- Performing various other duties to meet the needs of Parmele.
Why Should You Work at Parmele Disability Advocates?
Have you ever wanted to work somewhere were you make a difference? Where you’re a part of a larger team working toward great, common goals? Where your past experiences are welcomed and appreciated? Where you can learn new skills and abilities and face new challenges advocating for those who can’t advocate for themselves?
If you answered “yes” to these questions, then you might be a great fit at Parmele Disability Advocates! We offer competitive pay, a consistent 8am-5pm Monday through Friday schedule, health insurance, 401(k) with matching contributions, and opportunities for growth in a fun and energetic work environment.
The legal team of Parmele Disability Advocates has over 150 years of disabiity experience and has assisted +61,000 individuals in receiving the benefits they are so rightly deserved. Our organization has grown from a small start-up of 2 people to a team of 150 people across Missouri, Kansas, Arkansas and Oklahoma. While our physical offices are located in the greater Midwest, we are able to help those outside those states as well.
The legal team of Parmele Disability Advocates has over 150 years of disabiity experience and has assisted +61,000 individuals in receiving the benefits they are so rightly deserved. Our organization has grown from a small start-up of 2 people to a team of 150 people across Missouri, Kansas, Arkansas and Oklahoma. While our physical offices are located in the greater Midwest, we are able to help those outside those states as well.
Experience
Experience in the legal field and knowledge of the Veterans Administration Compensation process is preferred for the Client Support role but is not required. We can and will teach you what you need to know to help us represent our clients well. Most of our Client Support Coordinators started at Parmele in other roles with no prior experience in the legal field, and 99% of our staff were completely new to the world of disability when they started.
The key factors that we look for in a Client Support Coordinator are the Core Competencies and Skills that will lead them to grow into the role.
Competencies and Skills
A candidate for the Client Support Coordinator should possess the following qualities:
- Planning and Organization: Case Managers at Parmele Disability Advocates handle an average client load of 200-250 clients as their cases progress over the course of several years.
- Time Management: Case Managers at Parmele Disability Advocates are self-starters and self-motivators. They work independently with a high level of focus on detail, accuracy, and efficiency,
- Investigative Mindset: Case Managers at Parmele Disability Advocates are detectives who review documents and interact with clients to find the “why” behind the “what” as they work to win a client’s VA claim.
- Efficiency: Case Managers at Parmele Disability Advocates complete tasks efficiently while also comprehending the purpose and importance of each task.
- Customer Service: Case Managers at Parmele Disability Advocates perform their work with a continuous focus on the client, whether they are actively engaging with the client or performing work on the client’s behalf.
- Coachability: Case Managers at Parmele Disability Advocates are eager to learn and appreciate constructive feedback and coaching.
- Technical Proficiency: Case Managers at Parmele Disability Advocates are comfortable engaging with various software platforms to perform their duties including Microsoft Word and Microsoft Outlook; they are comfortable learning new technology platforms and catch on quickly.
- Relational: Case Managers at Parmele Disability Advocates perform their work while also realizing that they are part of a much larger group of people working toward a common goal.
- Problem Solver: Case Managers at Parmele Disability Advocates work alongside attorneys and under a Manager, but they are also able to make independent decisions, calculate risks, and act within the guidelines of Parmele’s policies and operating procedures to solve problems.
Additional Information
Successful completion of a federal background is required for this position. The background check will be administered after the applicant is hired and will be performed by the Veterans Administration.
Flexible work from home options available.
AI Career Tools
Quickly create a cover letter, get resume help, and more with our free AI tools!
