The incumbent serves as the Equal Employment Opportunity (EEO) Manager for the VA Maryland Health Care System (VAMHCS), a Level 1b complexity facility and one of the largest medical centers within the Department of Veterans Affairs. VAMHCS is an integrated health care network comprised of three VA Medical Centers-Baltimore, Loch Raven, and Perry Point-and five Community-Based Outpatient Clinics located in Cambridge, Pocomoke, Glen Burnie, Fort Meade, and Eastern Baltimore County.
Duties
Major duties include but not limited to: Supervisory Duties (25%) The incumbent serves as the Equal Employment Opportunity (EEO) Manager for VAMHCS with full supervisory authority over program staff, ensuring effective program operations and compliance with VA, OPM, and EEOC regulations. The incumbent supervises subordinate employees at the GS-12 grade level and below. The incumbent plans, assigns, and evaluates the work of all staff; sets priorities; and distributes workload to meet organizational objectives. The incumbent reviews the work of all three subordinates to ensure accuracy, technical soundness, timeliness, and compliance with governing policies and regulatory requirements. The incumbent provides daily guidance, feedback, and coaching, identifying developmental needs and implementing training plans that strengthen staff competency and enhance technical expertise. Supervisory responsibilities include approving leave, administering minor disciplinary actions, resolving workplace issues, and ensuring all supervisory documentation-such as performance standards, appraisals, and corrective actions-is completed in accordance with VA and HR policy. The incumbent also participates in recruitment and hiring activities, including interviewing and selection recommendations for EEO program staff. The incumbent provides authoritative interpretation of EEO laws, regulations, and policies to subordinate staff, ensuring consistency and alignment across program activities. The incumbent monitors internal and external trends, anticipating organizational needs and adjusting work assignments, priorities, and staff responsibilities accordingly. The incumbent supports succession planning, workforce development, and ongoing readiness of the EEO program. Policy Development and Compliance (15%) The incumbent develops, revises, and interprets EEO policies, procedures, and guidelines, particularly for complex or precedent-setting issues. Responsibilities include drafting new policies to address gaps, recommending changes to leadership, and ensuring alignment with federal regulations and VA directives. The EEO Manager provides expert technical advice on compliance matters, systemic barriers, and complaint resolution strategies. The incumbent monitors regulatory changes, updates internal guidance accordingly, and ensures the ADR program meets all VA and EEOC requirements. These duties require advanced analytical skills and the ability to translate legal and regulatory requirements into practical, actionable policies. Training and Education (10%) The EEO Manager designs and delivers comprehensive training programs for managers and employees on EEO-related topics, including ADR, reasonable accommodation, harassment prevention, complaints processing, and affirmative employment. Training initiatives are tailored to address organizational needs, regulatory updates, and emerging trends. The incumbent develops educational materials, conducts workshops, and evaluates training effectiveness to ensure knowledge transfer and compliance. Responsibilities also include advising leadership on integrating EEO principles into broader workforce development and leadership training programs. Complaint Processing and Resolution (15%) The incumbent manages internal and external discrimination complaint programs, including civil rights complaints. Duties include overseeing intake, conducting detailed analyses, and recommending resolutions in accordance with VA and EEOC requirements. The EEO Manager coordinates ADR and mediation processes, ensuring timely and effective resolution of disputes. The incumbent provides expert technical guidance on complex complaints and systemic issues, prepares case documentation, and ensures compliance with procedural requirements. Responsibilities also include monitoring complaint trends and implementing preventative measures to reduce recurrence. Stakeholder Engagement and Reporting (5%) The EEO Manager serves as the primary liaison with internal and external stakeholders, including unions, advocacy groups, VISN partners, and regulatory agencies. The incumbent represents VAMHCS at VISN and national EEO meetings, shares best practices, and supports enterprise-wide EEO initiatives. Responsibilities include preparing and submitting required reports, such as MD-715 and affirmative employment plans; analyzing trends to inform senior leadership on program performance; and developing strategies to address identified barriers. The incumbent ensures timely submission of reports and provides recommendations to improve program effectiveness. Work Schedule: Monday-Friday 0800-1630 Telework: This position may be authorized for ad-hoc telework. Virtual: This is not a virtual position. Position Description/PD#: Equal Employment Manager/PD069070 Relocation/Recruitment Incentives: No Critical Skills Incentive (CSI): No Permanent Change of Station (PCS): No
Salary
Qualifications
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/08/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Interpreting and apply EEO laws, EEOC regulations, and VA directives to ensure program compliance and provide authoritative guidance to managers and staff. Conduct legal/policy analysis of complex discrimination complaints, ensuring recommendations and determinations meet regulatory and procedural standards. Facilitate ADR and mediation sessions to resolve disputes, negotiate settlement options, and de escalate conflict between parties. Plan, assign, and evaluate the work of EEO program staff, ensuring accuracy, timeliness, and alignment with organizational goals. You will be rated on the following Competencies for this position: Influencing/Negotiating Leadership Legal, Government and Jurisprudence Technical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary, involving sitting at a desk, attending meetings, and occasional travel to various work sites. No special physical exertion is required. Work Environment: Work is performed in an office setting with normal risks and discomforts. The environment is adequately lighted, heated, and ventilated. Occasional travel by automobile or public transportation may be required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Education
There is no educational substitution at this grade level.
Required Documents
To apply for this position, you must provide a complete Application Package which includes: Resume SF-50/ Notification of Personnel Action The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information. Cover Letter DD-214/ Statement of Service Disability Letter (Schedule A) Disability Letter (VA) Other (1) Performance Appraisal Proof of Marriage Status Resume Separation Notice (RIF) SF-15 SF-50/ Notification of Personnel Action SF-50, Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility): Most recent SF-50 if you are a current or former Federal employee An SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade Award 50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade. Examples of appropriate SF-50's include: Within grade increases at the highest grade held; or Promotions with an effective date more than one year old; or SF-50's at the highest grade held with an effective date more than one year old. Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit Feds Hire Vets - Veterans - Job Seekers - Veterans' Preference.
How to Apply
All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 05/08/2026 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12941649. To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire. Click Submit My Answers to submit your application package. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed. Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement. Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. Helpful Hints for Creating a Two-Page Resume: Prioritize most relevant and recent experience Use concise, results focused language Align language from the job announcement Focus on demonstrating skills and competencies Remove outdated or unrelated experience Use the USAJOBS resume builder Additional guidance on this new requirement and resume building tools can be found at: https://help.usajobs.gov/faq/application/documents/resume/page-limit https://www.opm.gov/policy-data-oversight/hiring-information/merit-hiring-plan-resources/applicant-guidance-on-the-two-page-resume-limit/ Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.
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