Learning & Development Specialist

Chisholm Chisholm & Kilpatrick (CCK) is a private, public-interest law firm offering rewarding work with a focus on disabled military veterans and their families, as well as a wide range of other individuals who have been denied life, health, and disability benefits.

About the Learning & Development Team:

CCK’s L&D team plays a vital role in equipping our employees with the knowledge, skills, and resources they need to succeed. We coordinate onboarding and provide ongoing development opportunities to support professional growth. Our work ensures that every team member – whether new to the firm or taking on new responsibilities – receives the training and support needed to excel in their role and serve our clients effectively.

Position Summary:

The Learning & Development (L&D) Specialist is responsible for maintaining and coordinating the firm’s training programs, resources, and schedules. This role focuses on ensuring a consistent and high-quality training experience for new and existing team members. The L&D Specialist will evaluate learners’ progress, provide coaching – including on phone etiquette – and support the rollout of new training projects. Strong phone skills and comfort speaking with clients or colleagues by phone are essential.

While preference will be given to internal candidates and applicants local to Rhode Island who can work in-office as needed, remote candidates will be considered.

Responsibilities:

• Maintain and update existing training programs in collaboration with department leads
• Schedule and coordinate all training sessions, ensuring trainers and trainees are prepared
• Monitor and evaluate learner progress; provide feedback and refresher training as needed
• Deliver training on phone skills and etiquette; model strong phone skills and coach others to improve
• Maintain and organize training resources, documentation, and materials
• Assist in onboarding new hires to ensure a smooth transition into their roles
• Support the implementation of new training projects and initiatives
• Manage Learning Management System (LMS) enrollments and generate reports
• Participate in activities to enhance your own knowledge of L&D practices

• Bachelor’s degree or Associate’s Degree or equivalent professional experience preferred
• Classroom teaching or facilitation experience
• Experience in legal, professional services, or training-focused environment
• Comfort and proficiency in phone-based communication; ability to coach others
• Excellent verbal and written communication skills
• Strong organizational and time management skills with the ability to manage multiple priorities
• Proficiency in Microsoft Word, Excel, and Outlook; ability to learn new software tools
• Strong interpersonal skills with the ability to work effectively with a variety of stakeholders

Compensation & Benefits:

• This is an exempt, salaried position. The compensation range is $50,000 - $60,000 based on experience
• CCK offers options for medical, dental, and vision insurance (including employer-paid medical insurance for the employee!) and other wellness benefits
• Gym membership reimbursement
• 15 days of PTO (increasing over time) plus 12 paid company holidays in 2025
• 401k matching
• Paid Parental Leave

Additional Details:

• Preference will be given to internal candidates and those who would be able to come onsite at our Headquarters in Providence, RI. Remote candidates will be considered.
• CCK can have remote employees in the following states: CO, CT, FL, GA, MA, NJ, RI, SC, TX, UT
• Work Schedule: This is a full-time, exempt position. Normal business hours are Monday-Friday 8-5:30pm Eastern Time.
• Later stages of the interview process include an internet speed test and a reference check.

CCK provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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