Knowledge Operations Coordinator

Job Summary & Objectives

The Knowledge Operations Coordinator will be a highly organized, proactive and strategic role supporting and working closely with the Chief Knowledge & Innovation Officer (CKIO), Directors of sub-functions, and other leaders across the Knowledge & Innovation department. This role blends executive support, project management and operational coordination for financial tracking, hiring in a fast-paced, high-performance environment. The Knowledge Operations Coordinator will provide administrative support for the Knowledge & Innovation department, as well as operational support for strategic initiatives.

Essential Job Duties & Responsibilities

Executive Calendar & Priority Management

• Manage complex calendars for the Chief Knowledge & Innovation Officer, ensuring alignment across stakeholder priorities, high-value engagements, and Firm-wide obligations.
• Anticipate scheduling conflicts and proactively resolve them with diplomacy and discretion.
• Coordinate meetings, prep materials, and ensure leaders are well-briefed in advance.
• Work with various regional office assistants to secure meeting rooms and arrange room set-up.

CXO Program Management

• Partner with the CKIO to support the implementation of key department strategic initiatives, including tracking milestones, deliverables, dependencies, and key decision points.
• Work with the Directors to create and maintain project plans, dashboards, and status updates to track progress and highlight risks or needs.
• Drive meeting cadences, pre-read distribution, action item capture, and follow-ups with internal stakeholders across Knowledge, Practice Groups, and Firm leadership to maintain project momentum.

Operational Enablement

• Coordinate internal operations to ensure the Knowledge & Innovation function runs efficiently — this may include budget tracking, candidate pipeline management, vendor management, event logistics, and document preparation.
• Work in close partnership with the department to develop and stand up processes, templates, and systems that support scalability and cross-functional visibility.
• Support development and coordination of internal communications, including team updates, meeting summaries, and project briefs.

Skills and Experience

Required

• 5+ years of experience in an operational, administrative, or project management capacity in a high-performance environment (professional services preferred)
• Excellent project management and organizational skills and a systems-oriented mindset
• Demonstrated ability to manage multiple high-volume calendars and complex workflows with discretion and attention to detail
• Strong written and verbal communication
• Strong interpersonal skills; able to navigate sensitive situations and work with senior stakeholders
• Professionalism, good judgment, and the ability to maintain confidentiality
• Ability to work independently and deliver results under tight deadlines
• Ability to work effectively in ambiguous and fast-changing environments, with limited guidance
• Proven ability to build strong relationships and demonstrate stakeholder management skills, with an emphasis on collaboration and consensus-building
• Excellent attention to detail and commitment to quality
• Proficiency in business software (e.g., Microsoft Outlook, PowerPoint, Excel, and Word)

Preferred

• Foundational problem-solving skills
• Experience with data-driven decision making and AI tools is a plus

Salary Information

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