Receptionist and Constituent Services Representative

For more than 165 years, the Office of the Indiana Attorney General (OAG) has been committed to serving the best interests of the State and all Hoosiers. OAG employees have earned an outstanding reputation for meeting the highest professional standards, providing great service, and demonstrating courageous leadership and commitment to excellence to the people of Indiana. If you share our determination to make Indiana a better place to live and work, we invite you to join over 400 of the very best employees and seek a career with the Office of the Indiana Attorney General.

The Constituent Services Representative is responsible for communicating the actions of the Attorney General in a customer-focused environment.

• Field, manage, and keep detailed records of all constituent communications
• Check guests in for office visits
• Communicate actions of the Attorney General in a customer focused environment
• Collaborate with the Outreach team to draft letters, certificates, and other official materials
• Maintain a detailed understanding of current state and federal legislation and government agencies
• Prepare briefing materials
• Draft and proofread correspondence
• Organize and maintain filing systems 
• Develop and update contact databases
• Research projects as assigned by State Director
• Other duties assigned

• 4-year Bachelor’s Degree from an accredited university preferred but not required. 
• Exceptional written and verbal communications
• Responsible for having a broad understanding of current events
• Detailed knowledge of local, state and federal government
• Keep abreast of state and federal legislation that impacts constituents
• Must be able to work effectively in a fast-paced environment, managing multiple tasks and priorities with accuracy and professionalism
• Previous customer service experience strongly desired
• Proven ability to handle confidential information and documentation with discretion, integrity, and adherence to office policies
• Ability to learn new concepts quickly
• Able to handle stressful situations

The Office of the Indiana Attorney General is an Equal Opportunity Employer.