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Job Description
Job Title: Admin./Legal Assistant (CSC) Location: Onsite
FLSA Status: Non-exempt Hours Per Week: 40 Hours
Pay Rate: $18 - $22 /hr. DOE Schedule: Mon – Fri, 8:00 am – 5:00 pm
Job Summary
Dover area law firm devoted to helping clients seeks candidates who are open to new possibilities, excited about continuous learning, collaborative, adaptable, curious, generous, and embody outstanding interpersonal and communication skills. Our law firm is an outstanding workplace where you will be valued, treated with respect, and empowered to grow.
Join our team at Cocheco Elder Law and make a difference in families' lives. We guide clients through estate planning, probate, trusts, and elder care. As the first point of contact, you'll provide exceptional support and clarity. Passion for helping others and strong communication skills is essential. Enjoy growth opportunities and develop leadership skills in this dynamic role.
Responsibilities
- Be the first point of contact: Answer calls warmly and professionally, assist clients with inquiries, and schedule appointments for our attorneys.
- Onboard New Clients Seamlessly: Manage the new client intake process, ensuring a positive first impression and a smooth start to their legal journey with our team.
- Ensure Smooth Client Communication: Follow up on appointments, reschedule as needed, and keep communication flowing between clients and the legal team.
- Maintain a Welcoming Environment: Organize and maintain our waiting area and conference room for client comfort.
- Be a Team Player: Collaborate with the team to handle tasks like copying, filing, scanning, maintaining the firm's CRM, and managing client files.
- Streamline Daily Operations: Sort incoming mail and deliveries, prepare outgoing mail, and assist with workshop preparation.
- Travel to Training & Events: Expand your knowledge by attending training events and industry gatherings as needed.
- Gain Legal Expertise (On the Job!): Assist with preparing correspondence and legal documents under attorney review, gaining valuable insights into the legal field.
- Become a Client Advocate: Communicate effectively with attorneys regarding client needs and questions, ensuring their voices are heard.
- Embrace New Challenges: Take ownership of various projects and tasks the attorney assigns, fostering your professional development.
- Uphold Our Values: Champion the firm's core values by providing exceptional service and fostering a positive team environment.
- The firm reserves the right to add or change duties at any time.
- Education: A high school diploma is required, and an associate degree is a plus.
- Experience: Minimum of one (1) year of customer service or administrative experience.
- Communication: Demonstrate exceptional written (grammar, punctuation, spelling, and proofreading) and verbal communication skills, fostering a positive client experience. This includes possessing outstanding phone skills and the ability to interact with clients, staff, and visitors with patience, empathy, and active listening.
- Technology: Proficiency in Microsoft Suite and a willingness to learn new software.
- Team Player: Collaborative, detail-oriented, and able to work independently in a fast-paced environment.
- Discretion Assured: Ability to maintain confidentiality in a sensitive environment.
- Driver's License & Reliable Transportation: A must for occasional travel.
Cocheco Elder Law Associates, PLLC is a small law office that fosters a close-knit atmosphere where you'll feel valued and supported. We're a team dedicated to providing compassionate service to our clients, and collaboration is vital. In this supportive environment, you'll be able to learn from experienced professionals and grow your professional and legal knowledge.
Please note: The role may require some light lifting of boxes or supplies (up to 50 lbs.) and involve standing, bending, and sitting throughout the workday.
- $18 - $22/hour
