Legal Operations Specialist

Relay, a Raleigh-based tech startup, is looking to change the way we communicate. We’re on a mission that matters, and we're hiring for a Legal Operations Specialist who will thrive in a dynamic high-growth start-up environment. 

Frontline workers are the lifeblood of our economy, and we're building the cloud platform that makes them better, faster and safer than ever before. Our cloud solution offers a data driven approach to frontline work through real time communications, real time location information and powerful real time data and insights. Here at Relay, we've designed, built and launched an entirely new product category and we're disrupting the handheld radio industry. 

What is Relay? A platform that includes a simple, rugged, internet-enabled smart-device, and all the software that runs with it, for B2B clients and frontline workers across multiple industries and verticals. We've achieved proven product-market fit with a user experience that solves real-world customer pain and unlocks new capabilities. We are expanding our Legal team to support this growth!

Relay is seeking a detail-oriented and proactive Legal Operations Specialist. Reporting to the Senior Director of Data Privacy & Regulatory Affairs, this role will provide essential support across various areas of legal operations, including customer contract management, various regulatory filings, compliance, record-keeping tasks, and other administrative functions as requested. The ideal candidate will be organized, adaptable, and able to manage multiple tasks in a fast-paced environment.

This role is based in our Raleigh, NC headquarters and is expected to be in the office at least 3x week (Mondays, Wednesdays and Fridays).

What you will do:

• Customer Contract Support: Assist in the management of customer contracts and sales orders ensuring that terms and conditions comply with company policies, legal requirements and payment terms.
• Coordinate with internal stakeholders and legal teams to facilitate contract approvals.
• Regulatory License Filings: Coordinate and submit regulatory applications and filings to ensure compliance with local laws and regulatory bodies.
• Privacy Compliance & Record Keeping: Support the legal and IT team in maintaining compliance requirements, including privacy and data protection laws and record-keeping tasks.
• Document Management: Assist in organizing, maintaining, and updating legal documentation, including contracts, corporate records, filings, and compliance reports.
• Other Duties as Assigned: Handle additional tasks and responsibilities as requested by the legal department to support operational efficiency.
• Assist in maintaining records and managing communication.
• Assist in process improvements to enhance efficiency and compliance.
• Support audit and compliance efforts by maintaining accurate records.

Qualifications:

• Education: Bachelor's degree or equivalent work experience in a legal operations or administrative role.
• Experience: 3-5 years of experience in a legal operations, paralegal, or administrative support role, preferably in a corporate or legal environment.
• Skills:
• Strong attention to detail and ability to manage multiple tasks simultaneously.
• Excellent written and verbal communication skills.
• Familiarity with contract management and compliance documentation.
• Prior experience working with confidential, sensitive information
• Familiarity with customer relationship management systems such as Zoho and Netsuite
• Proficient in Gmail and Microsoft Office Suite (Excel, Word, PowerPoint), and familiarity with contract management and compliance software.
• Ability to handle sensitive and confidential information with discretion.

Personal Attributes:

• Highly organized with a strong ability to prioritize tasks and meet deadlines.
• A team player with a proactive, problem-solving attitude.
• Ability to work independently and adapt to a dynamic work environment.

About us: Relay culture, benefits & perks:

First and foremost, our culture thrives on fostering Learning, Impact, and Teamwork (LIT), enabling Relayers to do the best work of their lives. We call this BWIML (pronounced bee wimmel = Best Work In My Life)!

It's truly amazing what happy, engaged team members can achieve. Our evolving benefits ensure you can balance work and life, prioritize health, make an impact, grow professionally, and care for your family while securing your future.

At Relay, we offer...

• 100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability and Life Insurance benefits for you and those who depend on you
• Generous Paid Time Off
• 401(K) Savings Plan + Company Match
• Baby Cash Reward + Paid Parental Leave
• Wellness perks include a world-class onsite fitness center with instructor-led classes, a locker room, and endless outdoor amenities—whether tennis, basketball, cycling, or pickleball is your jam.
• Latest tech, standing desks, and all the accessories and software you need to succeed in your role

The Relay Hybrid Work Model

At Relay, relationships are at the core of everything we do - and this translates to how we approach our customers and our work internally. Relay is committed to building long-term customer relationships rather than transactional engagements. All Relayers, regardless of role, are encouraged to engage with customers and attend trade shows.

Internally, Relayers endeavor to build authentic, caring, and trusted relationships with each other.

With these principles in mind, and because we believe relationships are formed more quickly and deeply in-person, we greatly value the power of collaborating together with our customers on-site at their properties, and with each other in our spectacular and amenity-rich office.

Our relational approach is also at the heart of why we ask all Relayers in our hybrid model to work from the office a minimum of 3 days per week with some roles requiring additional days.