Head of Litigation & Recovery

The US Head of Litigation & Recovery (L&R) is responsible for the strategic leadership and oversight of all workout, litigation, bankruptcy, repossession, and recovery activities across the United States portfolio, encompassing both small ticket and large ticket accounts. This role ensures effective management of distressed customers, minimization of credit losses and non-performing loans (NPLs), and maximization of recoveries while ensuring full compliance with applicable laws, regulations, and internal policies.

Find out more here about how you can unleash your full potential at DLL !

Day to Day

• Provide overall leadership and management of the US Litigation & Recovery function to meet customer, partner and internal expectations
• Lead and manage a team of 6-8 direct reports, with a total team near 50 members on as well as the relationships with third-party collection agencies, repossession firms, and outside counsel.
• Build, coach, and lead high-performing teams across multiple geographic locations and operating systems, fostering an inclusive and values-driven culture.
• Partner closely with Risk, Compliance, Operations, Sales, Program Management, Foreclosure, and Global Business Units on recovery strategies and litigation matters.
• Develop, manage, and adhere to departmental budgets while coordinating resources effectively.
• Drive operational excellence by standardizing processes, leveraging technology, and continuously improving workflows and controls.
• Lead transformational initiatives and change management efforts, including organizational integrations and alignment with evolving regulatory requirements.
• Set account strategies and escalation paths, including assignment to Field Portfolio Managers, third-party agencies, repossession partners, and outside legal counsel.
• Oversee all litigation, workout, foreclosure, repossession, and bankruptcy matters to ensure compliance with federal, state, and local laws and internal policies.
• Negotiate, settle, and resolve distressed accounts in a manner that mitigates risk while maximizing recoveries, cures, and overall portfolio performance.
• Oversee provisioning, write-offs, write-downs, and loss management processes in accordance with policy and governance requirements.
• Ensure accurate and timely Loan Strategy reporting, driving strong quality in alignment with Global C&R polices and expectations.
• Collaborate with Compliance and the Suspicious Investigation Unit on investigations and recovery actions as appropriate.

All members enjoy

• Two working days per year volunteering for a local charity.
• Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
• Flexible hours with possibility to work from home
• Career development opportunities: online learning, member development programs.
• Click this link for an overview of all the benefits in your region.

“We lead the way in meeting the need for flexibility and transparency which our customers increasingly expect”

Essentials: 

• 10+ years of progressive experience in Workout, Collections, Recovery or Credit functions in financial services, including people leadership.
• Strong working knowledge of Uniform Commercial Code (UCC), bankruptcy law, Fair Debt Collection Practices Act (FDCPA), consumer collection laws, and foreclosure processes.
• Prior credit underwriting experience preferred
• Demonstrated expertise in negotiation, influencing, and complex case resolution.
• Proven ability to lead, coach, and develop managers and teams with diverse experience levels.
• Exceptional communication, judgment, business acumen, and decision-making skills.
• Experience operating effectively within matrixed, multi-location, and global organizations.
• Strong change management capabilities with experience supporting transformational initiatives.
• Bachelor’s degree or equivalent practical experience.
• Ability to travel approximately 6 times per year
• International travel may be required

Choose Wellbeing

DLL’s wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

Our four wellbeing categories are as follows:

• Connection – Build meaningful connections with other DLL members
• Health – Manage mental, emotional and physical health
• Finance – Provide learning opportunities to help members achieve personal financial health
• Lifestyle – Maintain balance between work and life priorities

These are the things that matter to our members and the wellbeing of our members matters to DLL!

Settling In 

At DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We come from different backgrounds, cultures, nationalities and histories.

But for all of our differences, we share one thing in common: each of us are members of DLL.

Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and an honest directness that enable us to integrate, ideate and innovate across country lines.

Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more.

We are a cross-culture collaborative – an interconnected network – that comes together every single day with one goal in mind: Partnering for a better world.

Good to Know

Desired Primary Work Location: Des Moines, IA

Other Acceptable Work Locations: Wayne, PA

Applicable pay range

$153,649.00 - $230,473.00

DLL is considering candidates in numerous locations. The pay estimate displayed represents the typical pay range for candidates hired for this position in the desired primary work location. Pay may be adjusted outside the projected range based on geographical differentiation as well as for any other lawful reason. Additional factors that may be used to determine your actual pay include your specific skills, years of relevant experience you possess, and other work-related qualifications. Many candidates may start in the bottom half of the applicable pay range, especially those with less experience or qualification.

This position is subject to the terms of DLL’s compensation plans and policies. Further, the position includes all other benefits provided to DLL employees, including healthcare benefits, 401k matching, vacation, sick leave, parental leave, possible discretionary bonuses, and all other benefits that are all governed by and subject to ERISA plan documents and eligibility.

• Deadline for application: Monday, May 25, 2026 (Due to high volume of applications this requisition may close prior to posted close date)
• The selection process may involve an assessment.
• Applications via email will not be reviewed. Please apply online via our career website.
• DLL’s referral program applies
• #LI-MACIE
• For more information, please contact our Senior talent acquisition partner Macie Blazek via macie.blazek@dllgroup.com 

DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check.

DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.

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