Supervisory IT Program Manager (INFOSEC/CUSTSPT)

This position serves as a Supervisory IT Program Manager (INFOSEC/CUSTSPT), located in the Department of Justice (DOJ), Justice Management Division, Office of the Chief Information Officer (OCIO), Service Delivery Staff (SDS), End-User Support Services Section (ESS) in Washington, DC.

Duties

As the federal agency whose mission is to ensure the fair and impartial administration of justice for all Americans, the Department of Justice is committed to fostering a diverse and inclusive work environment. To build and retain a workforce that reflects the diverse experiences and perspectives of the American people, we welcome applicants from the many communities, identities, races, ethnicities, backgrounds, abilities, religions, and cultures of the United States who share our commitment to public service.

The primary purpose of this position is to provide oversight for the service desk and device management services, including leadership, personnel management, strategy development, security assessment, contingency management, and operations direction that provides a disciplined, reliable approach to the management of IT issues and telecommunication needs.

- Identifies, develops and implements new solutions that may be more efficient, more effective, and/or less expensive.
- Leads the service desk and device teams by ensuring appropriate security solutions are applied.
- Manages the overall work of the service desk and device teams to ensure risk and vulnerability of planned and installed information systems are in compliance.
- Oversees service desk and technical support services by applying expert knowledge and skills to include customer support concepts and methods.
- Benchmarks, analyzes, reports on, and makes recommendations for the improvement and growth of service desk and device management services.
- Leads rapid response teams in response to customer service problems resulting from catastrophic events such as virus infections or widespread power outages.
- Provide overall direction and oversight of personnel management, strategy development, and security assessment.

Salary

• $163,965 - $191,900/year

Conditions of Employment

• You must be a United States Citizen or National.
• You must successfully pass a security/background investigation and a drug screening.
• Selective Service registration is required, see the "Requirements" section for full details.
• Additional selections may be made from this announcement, at any time, if openings occur in other offices serviced by Justice Management Division, HR Operations.
• Financial Disclosure: If selected, you may be required to disclose financial information in accordance with DOJ and Federal ethics guidelines.
• This position is supervisory as defined by the Office of Personnel Management's (OPM) General Schedule Supervisory Guide (GSSG). A one-year probation to assess your ability to perform supervisory duties is required unless previously completed.
• You must meet all eligibility requirements by the closing date of this announcement and continue to meet these requirements throughout the hiring process. Offers can be rescinded if requirements are not met.
• This position requires the candidate to obtain a Federal Acquisition Certificate for Contracting Officers Representative (FAC-COR) and/or Federal Acquisition Certificate for Program Manager (FAC-PM) within 12 months of appointment.
• Requires a probationary period if the requirement has not been met.
• This position requires the candidate to be able to hold a security clearance at the Top Secret / SCI security level.

Qualifications To qualify for the position of Supervisory IT Program Manager (INFOSEC/CUSTSPT) at (GS-2210-15), you must meet the basic qualification requirements listed below AND possess the required specialized experience specific to this series and grade.

There may also be a positive education requirement for some occupations, please see the Education section for details. If there are licensing or certification requirements, please see the Required Documents section for details on how to verify you license or certificate.

Basic Qualifications (2210 series):

1. Attention to Detail - Is thorough when performing work and conscientious about attention to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

AND

Specialized Experience: For the GS-15, you must have one year of experience at a level of difficulty and responsibility equivalent to the GS-14 in the Federal service. Specialized Experience is defined as:

• Experience in service desk operations management including service delivery, strategic planning, and financial/budget management. AND
• Managing and overseeing the IT programs and activities for staff members with hands-on support for information technology incidents, service requests, deployments, problem resolution and proactively preventing negative trends.

You MUST meet all qualification requirements by the closing date of this announcement, 12/02/2024.

YOUR RESUME MUST support your responses to the online questionnaire and the qualification requirements. Failure to do so may result in an ineligible rating. See the "Required Documents" section for important notes about what information you must include in your resume! Education Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone. No substitution of education for experience is permitted. Other Information

This announcement is being advertised under a government-wide Direct-Hire Authority issued by OPM for positions in certain hard-to-fill occupational fields. Veterans Preference and other Category Rating procedures do not apply to this announcement.

Applicants must simply be determined to possess the specialized experience and basic qualifications required of the position. The hiring office may interview and select any qualified candidate of their choosing from the qualified pool. See OPM, Direct Hire Authority for more information...

Other Information:

• Reasonable Accommodation Statement: Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. The DOJ Reasonable Accommodation policy can be found here: https://www.justice.gov/jmd/reasonable-accommodation#policy
• DOJ EEO Statement/Policy: https://www.justice.gov/jmd/page/file/1394116/download
• Selective Service: If you were born male, on or after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. Additional information is found at: www.sss.gov.
• This position is excluded from the bargaining unit.

Required Documents

The following documents are required for this vacancy:

• Resume

IMPORTANT RESUME INFO: Please review the USAJOBS Resume Writing Tutorial on YouTube before applying.
At a minimum, your resume must list each of the following items for every employment referenced. If you leave out important information we may not be able to credit your experience and you may be rated ineligible.

ALL APPLICANTS: You must submit a detailed resume containing the following pieces of information for each job entry listed in your employment history:

1. Contact Information: Name, address, phone number, and email,
2. Official position title,
3. Employer name and contact information,
4. Start and end dates (including month and year),
5. Hours per week worked,
6. A detailed list of duties performed, accomplishments.

It is your responsibility to ensure that your resume and correct documents are uploaded and received. Please, verify during the application process on the "application review page" that you have uploaded the appropriate documentation, and your resume contains the required information for each job entry listed as stated in the required documents section of the vacancy announcement. No documentation will be accepted after the closing date of the announcement.

Required, if applicable: CTAP/ICTAP documentation (a copy of a separation notice or other proof of eligibility for priority selection; a copy of an SF-50, Notification of Personnel Action, showing current position, grade, promotion potential, and duty location; AND a copy of your most recent performance appraisal.

NEED HELP?
If you need help submitting your documents, please review the Applicant Help Site, Documents page. If you need help understanding document requirements, contact Christopher Stout at christopher.e.stout@usdoj.gov during normal business hours. If you're having difficulty with your application or document submission, don't wait until the last minute, contact us right away so we can help you before the announcement closes.

How to Apply

To apply for this position, you must complete the online application questionnaire and submit your supporting documentation. Your complete application package must be submitted by 11:59 PM (EST) on 12/02/2024 to receive consideration.

If you would like to preview the assessment questionnaire, please see: https://apply.usastaffing.gov/ViewQuestionnaire/12599888

• Click "Apply Online" to get started.
• If you're not logged in to your USAJOBS account, you will need to login. If you don't have an account, please create one.
• You will be prompted to select one of your stored (or uploaded) resumes, and any supporting documents you have uploaded to USAJOBS. If you have not uploaded these documents, you can do so later before submitting your application.
• After acknowledging you have reviewed your application package, you will be asked to submit your demographic information (if you have provided this in your profile). Submission is optional and anonymous.
• You'll be asked to confirm your choices and certify the accuracy of your information before you're able to continue to the Application Manager system. Until you see the blue border and DOJ logo, you are still on USAJOBS. You'll see a folder animation just before you leave USAJOBS.
• Once you reach DOJ's Application Manager system, you'll be asked to verify the information you transmitted from USAJOBS. You will then respond to the application assessment questionnaires and indicate your eligibility options.
• After responding to the questionnaires, you will have the opportunity to attach the documents you brought over from USAJOBS *OR* upload documents directly from your computer or device.
• If you opt to upload a document directly, click the "Upload" button and select the document on your device, then wait for the upload to finish. Repeat as needed. Documents must be less than 3 MB each and should be in a compatible file format.
• Once all your documents are uploaded, you must assign the uploads to the appropriate document category. You may attach more than one document to each category. Click the drop-down menu for a document category, and select one of the available options in the menu. The document will be listed under this category. You can click the drop-down again to add other documents, as needed. You can have up to 15 document assignments.
• Once you've uploaded and assigned all your documents to an appropriate document type, you can proceed to the final verification step, and click Submit.
• If you have correctly submitted your application, you will receive an automated e-mail notification within 30-60 minutes. Be sure to review the announcement fully to make sure that your application contains everything that is required.

If you need help with the application process, please see the USAJOBS Help Site (for everything on the USAJOBS-side), or the Application Manager Help Site (for everything on the DOJ-side). Regrettably, the Department of Justice cannot assist you with USAJOBS account issues. If you contact us for assistance and the problem is related to your USAJOBS account, we will have to direct you to USAJOBS to remedy the issue.

REASONABLE ACCOMMODATIONS: If you are unable to apply online due to a disability or overseas deployment, you must request an alternative application, which is available from the Human Resources Office. Please contact Christopher Stout at christopher.e.stout@usdoj.gov to discuss your situation. Accommodations are reviewed on a case-by-case basis.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.

Review our benefits