Technical Support Specialist

Position Purpose:  The position is responsible for ensuring the reliable execution of nightly operational workflows by monitoring automated job schedules, troubleshooting job issues, and supporting business requests. This role also includes minor Help Desk support. The position also ensures accurate documentation and scheduling flexibility to meet evolving operational needs.

Night Shift - Hours: 7:00pm-3:30 am

Essential Duties and Responsibilities

•  Utilizing BMC Control-M workload automation software, monitor night job schedule for completion or failures.  Check regularly for abnormalities and coordinate/oversee corrective actions.
• Analyze log files to troubleshoot and solve issues.
• Work on day-to-day operational tasks and requests from the business.
• Assist with change management procedures and documentation.
• Uploading and downloading of files to and from clients.
• Complete status reports.
• Provide Help Desk support performing account unlocks, password resets, and complete user add, change, or delete forms.
• Create and maintain documentation on procedures, and how-to guides.
• Maintain a regular and predictable work schedule while being flexible enough to work with changing customer requirements.
• Create, modify, and deletion of user accounts.
• Complete all required training applicable to this position.
• Regular and predictable attendance is an essential function of this position. 
• The ability to have a flexible work schedule due to changing needs of job schedule. 
• Other duties, as assigned.

Qualifications

• High School Diploma or GED is required.
• 1 year of relevant experience or an equivalent combination of education, training, and experience.
• Strong troubleshooting and analytical skills.
• Experience Microsoft Office and Windows 11/10
• Effectively communicate with technical and non-technical staff.
• Able to make sound decisions, take action and perform with a high degree of accuracy.
• Ability to work independently with little supervision.

Compensation and Benefits: 

• The expected pay range for this position is $21.70-$26.79/hour
• Paid Time Off (PTO) - 16 days annually + 9 Company paid holidays
• Competitive benefits - Medical, Rx, Dental, Vision, 401(k), Parental Leave, Life and Disability Insurance and more. You can review our benefits at www.weltman.com/careers for more information.
• Promotional opportunities from within the Firm
• Employee Perks available from Verizon, Car Dealerships, Local Movie Theaters, Theme Parks, etc. Positive office environment with regularly scheduled parties, contests, and community support initiatives
• On site "Bistro To Go" vending and fresh foods available
• Free parking
• Free onsite fitness center for all employees

Physical and Mental Demands

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly

required to remain in a stationary position at a workstation. This position requires constant use of hands and fingers for typing and operating a computer and other office equipment. The employee must possess the ability to communicate information and ideas in writing and verbally. Occasional standing, walking, bending, and lifting of items weighing up to 15 pounds may be required. Close visual acuity is needed to read, analyze data, and view a computer terminal for extended periods.

Work Environment

This position operates in a professional office environment. It is representative of those an employee encounters while performing the essential functions of this job. The employee will experience low to moderate noise levels and moderate interruptions. The workspace is well-lit and climate controlled.

EEO Statement:  Weltman is an equal opportunity employer.

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Salary

• $21.70 - $26.79/hour