Legal Office Assistant (LOA/DLS)

71096054

Some of what you will do: 

• Demonstrates an understanding of administrative appeals processes.
• Receives, reads, and processes incoming electronic and paper mail, including pleadings, court orders and appellant legal documents to determine whether it is Public Employees (PEBB), School Employees Benefits Board (SEBB), or Medicaid related.
• Monitors division electronic mailboxes per agency and division protocols and policies.
• Processes and serves outgoing letters and legal documents, including but not limited to pleadings, notices, and orders, on appellants by email, Consolidated Mail Services, and/or electronic filing.
• Performs data entry functions and retrieves documents and information from legal databases.
• Archives appeals and hearing files.
• Receives, opens, and closes case files.
• Inputs case related information into the PEBB and SEBB Tracking of Appeals (PASTA) system.
• Verifies Master Hearings Calendar, hearings staff calendars, and corresponding case management system to ensure that the hearing date, time, location, and person assigned are accurate.
• Returns voicemails received on the toll-free line. Provides customer service to callers by answering basic or routine questions or directs the caller to the appropriate resource or HCA department. Alerts appropriate Legal Assistant and/or Legal Administrative Manager to patterns or issues.

Required qualifications:

Qualifying candidates will satisfy one of the following criteria options:

 Option 1:

• High School diploma or equivalent and 
• Two years of clerical experience including a minimum of six months of experience in a legal or professional office environment; e.g., a medical records, court clerk, bank, or accounting firm office

Option 2:

• One year of legal office experience

Option 3:

• A combination of two years of college education and/or relevant experience. College education must include completion of a degree or certificate.

Note: Candidates may be required to demonstrate skills in keyboarding, filing, proofreading, grammar, spelling and use of office equipment through agency specific skills testing.  

Preferred qualifications: 

• Experience:
  • Basic knowledge of legal office practices, methods, and procedures.
  • Experience with common software programs used in a legal office for word processing, data tracking, and calendaring.
  • Providing customer service via phone.
  • Using Adobe Acrobat.
  • Keyboarding.
  • English grammar, spelling, and punctuation.
  • Legal terminology.
  • Use of standard office equipment. 
• Ability to: 
  • Independently perform complex clerical tasks.
  • Understand and carry out oral and written instructions.
  • Exercise good judgment when initiating processes, actions, and alternatives within established procedures, policies, and local practice.
  • Establish and maintain professional and respectful work relationships with co-workers, clients, and the general public.
  • Communicate effectively verbally and in writing.
  • Learn and perform assigned entry level legal technical tasks and routines.
  • Maintain confidentiality of restricted information.
  • Enter and retrieve data accurately. 

How to apply: 

Only candidates who reflect the minimum qualifications on their NEOGOV profile will be considered. Failure to follow the application instructions below may lead to disqualification. To apply for this position, you will need to complete your profile which includes three professional references and attach:

• A cover letter that specifically addresses how you meet the qualifications for this position
• Current resume 

To take advantage of veteran preference, please do the following:

• Attach a copy of your DD214 (Member 4 long-form copy), NGB 22, or USDVA signed verification of service letter. 
• Please black out any PII (personally identifiable information) data such as social security numbers. Include your name as it appears on your application in careers.wa.gov. 

 
About HCA: 
Functioning as both the state's largest health care purchaser and its behavioral health authority, the Washington State Health Care Authority (HCA) is a leader in ensuring Washington residents have the opportunity to be as healthy as possible.
 
There are three pillars of our work: Apple Health (Medicaid); the Public Employees Benefits Board (PEBB) and School Employees Benefits Board (SEBB) programs; and behavioral health and recovery. Under these pillars, HCA purchases health care, including behavioral health treatment for more than 2.7 million Washington residents and provides behavioral health prevention, crisis, and recovery supports to all Washington residents.
  
 What we have to offer:

• Meaningful work with friendly co-workers who care about those we serve Voices of HCA 
• A clear agency mission that drives our work and is person-centered HCA's Mission, Vision & Values
• A healthy work/life balance, including alternative/flexible schedules and mobile work options.
• A great total compensation and benefit package WA State Government Benefits
• A safe, pleasant workplace in a convenient location with restaurants, and shopping nearby. 
• Tuition reimbursement
• And free parking!