IT Support Technician II

Farah & Farah is committed to being the premier personal injury law firm throughout Florida and Georgia by guiding our valued clients through the complex legal system to deliver justice for those who need it most. Our Mission - Relentless dedication to justice for our clients, delivered with uncompromising support, professionalism, and compassion.

The IT Support Technician II will maintain and monitor end-user workstations and productivity on local area network. Perform a variety of maintenance, software installation and end-user support tasks to ensure end-user workstations and network performance meet company and user requirements. Provide support to staff on all company-supported applications.

• Install, repair, configure, update and/or re-image networked Windows PCs
• Reset passwords for all support systems as needed.
• Setup new and/or closeout terminated accounts for all supported systems
• Assist with maintaining inventory, inventory needs and stock room, which requires and carrying up to 50 pounds
• Gather all required information and provide first level support for incidents and requests
• Work closely with facility management team as well as the IT manager to assist in implementation of projects, procedures, policies, and goals
• Evaluate device connectivity, Internet and MPLS circuits and traffic
• Coordinate services, repairs, upgrades, or moves of our data and voice circuits as needed
• Provides direct end-user support and ensures that all calls and trouble tickets are entered and managed in the ticket-tracking software in a timely manner
• Assists with monitoring proper network and server operations and resolving issues related to malware, spyware, and viruses
• Install, configure, and maintain Windows corporate devices and peripherals.
• Keep employees informed on request status and progress
• Troubleshoot incidents, including but not limited to desktop application, network, and telecom
• Identify recurring incidents and escalate as appropriate
• Prepare in advance for new releases/updates and rollouts 
• Research questions and issues of open incidents
• Provide management information and recommendations for service improvements
• Submit new solutions of resolved incidents to knowledge database

• A least 2+ yearsof experience in a direct customer-support role
• A least 2+ years of experience working in the IT industry, and/or Helpdesk Technician environment
• Experience in LAN/WAN and VPN
• Experience in all facets of PC, laptop hardware, setup and maintenance, including installation and configuaration of hard drives, NICs, printers and other peripheral devices
• Knowledge of computer security risks and vulnerabilities
• Thorough knowledge of Microsoft Operating systems
• Considerable knowledge of computer networking in an Active Directory environment
• Must consistently demonstrate professionalism and ability to handle confidential and/or sensitive information
• Must be able to communicate accurately both verbally and in writing
• Must be capable of working on multiple tasks and meeting deadlines
• Must be able to travel when needed.
• Experience with data systems in a multi-user environment
• Strong analytical and problem-solving skills, and person management skills
• Ability to work and perform well under pressure, flexibility in adapting to change environment
• A+ and/or Network + certification perferred
• Bachelor degree in Information Systems or equivalent preferred
• Professional adherence of attendance, reliability, and integrity 
• Professional presentation in attire, demeanor, appearance, and compliance to company dress code

Benefits:

• Dental insurance
• Health insurance
• Vision insurance
• Paid Time off
• 401K
• Employer Paid Short Term Disability and Basic Life Insurance

Schedule:

• 8-hour shift
• Day shift
• Monday to Friday
• Onsite Professional Office Setting 

Equal Opportunity Statement

Farah & Farah provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

E-Verify

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.