Information Technology Specialist 2

The Attorney General’s Office is a dynamic organization that offers career opportunities across many different disciplines to people from all backgrounds and experiences. We do not discriminate in any way. All people are equal under the law, and it is so at the AGO. This is a workplace where talent gains you entry and performance determines your career path.  Staff can join and lead employee resource groups and participate in online or in-person events to learn about the experiences of others.

Employees of the Attorney General's Office must have been in their current positions for at least 12 months in order to be eligible for consideration.

The Attorney General's Office may fill additional, similar positions as a result of this posting.

The Ohio Attorney General’s Office is an Equal Opportunity Employer.

AGO#\: 25-06-101

Background Check Info:

Selected candidate(s) will be subject to the following background checks:
Criminal history
Driving record
Taxes
Drug Test

Polygraph

In addition, an Internet search may be conducted of publicly available and job-related information through social media
(Facebook, LinkedIn, Twitter, etc.) or through the use of search engines (Google, Bing, etc.).

The Ohio Attorney General's Office is currently seeking an experienced Information Technology Specialist 2 for a position available in the Information Technology Services (ITS) Section. This position will report in person daily to the London, OH office.

The successful candidate will resolve next level hardware and software issues both remotely and in person as Client Services deskside support which include:

-Installs, maintains, configures, upgrades and/or administers hardware and/or software

-Diagnoses, analyzes and resolves issues for customer(s)

-Provides routine Tier 1 and Tier 2 level customer support

-Acts as liaison between users and Information Technology Services

-Provides users with basic training in proper use of hardware and/or software (e.g. Microsoft Office, off the shelve products and custom developed software)

-Independently images and/or reimages equipment in preparation of deployment

-Maintains records of daily data communication transactions, problems and actions taken, or installation activities

-Tests repaired items to ensure proper operation

-Develops skill to perform quality checks to ensure efficiency and quality of agency business operations

-Stays current regarding new technologies, standards and techniques

-Receives orientation related to mentorship and applies as necessary (e.g. definition, purpose, strategies and evaluation techniques).

-Works independently and/or in a group project setting. May work additional hours as operational needs dictate which also includes an on-call rotation pool

Education\: Technical institute degree/certificate in Computer Science or Information Systems or equivalent work experience. AND Experience\: Minimum 18 months combined work experience in any combination of the following\: computers and/or telecommunications software/hardware, applications, support products, projects or databases for small scale systems or programs or pieces of larger systems or programs including 12 months related work experience as specified by the agency position description and vacancy/job posting.

-Or equivalent of Minimum Class Qualifications For Employment noted above.

Job Skills\: Information Technology, Problem Solving, Responsiveness, Customer Focus, Analyzation 

The Ohio Attorney General’s Office has played a vital role in shaping Ohio’s past and present and the work it does today helps chart the state’s future. The office consists of nearly 30 distinct sections that advocate for consumers and victims of crime, assist the criminal justice community, provide legal counsel for state offices and agencies, and enforce certain state laws. In these and other capacities, staff members interact with tens of thousands of Ohioans each year.

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.