This position is located in the Little Rock Regional Office, Little Rock, Arkansas, Veterans Benefits Administration. The person in this position serves as Veterans Service Representative (Senior Authorizer) for a claims team within a section of the BEST Division.
Duties
Major duties and responsibilities of the Veterans Service Representative include, but are not limited to: Reviews and authorizes a full range of claims of a larger scope of responsibility which are unusually complex cases or those of a very sensitive nature involving novel issues, to include any appellate reviews related to contested claims. Serves as the team mentor to lower-graded Veterans Service Representatives (VSRs) providing a comprehensive level of technical advice and guidance on complex authorization issues. Serves as the final signatory with the power to rate and award benefits on claims that are unusually complex, or to terminate, change, or deny benefits. Analyzes available data which reflects quality levels to determine training needs of lower-graded VSRs. Ensures all program requirements imposed by Compensation and Pension Service and the Court of Veterans Appeals are met or implemented. Distributes and balances the workload among the employees in accordance with established workflow and assures timely accomplishment of assigned workload Monitors qualitative and quantitative metrics to spot patterns in quality program delivery and pinpoint areas that need more investigation. Cases being reviewed may entail contentious issues that call for the application of legal precedents and, occasionally, the requirement for a new decision. Work Schedule: Full-time, Monday through Friday, 8:00 a.m. - 4:30 p.m., Central Standard Time.(CST) Subject to change the meet the needs of the agency. Compressed/Flexible: Available Remote: This is not a remote position. Successful candidates should expect to work Monday through Friday Telework: Yes, Ad-hoc telework may be authorized as determined by the agency policy. Eligibility may be discussed during the interview process. Ad-hoc telework is subject to approval by individual supervisors and managers, is considered a privilege not a right, is subject to approval based on performance and other varying factors, and it is not guaranteed. Position Description/PD#: Veterans Service Representative; 30077A , GS-0996-12 Relocation/Recruitment Incentives: Not authorized Bargaining Unit Position: Yes Financial Disclosure Report: Not required
Salary
Qualifications
To qualify for this position, applicants must meet all requirements by the closing date of this announcement 06/22/2026. Time-In-Grade Requirement: Applicants who are current Federal employees must meet the time-in-grade requirements. GS-12 grade level you must have served 52 weeks at the GS-11 grade level. If you are a current VBA employee requesting a reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS- 12 (or higher) and the promotion potential of your current position must be at least GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. MINIMUM QUALIFICATION REQUIREMENTS: You may qualify based on your experience below: GS-12 grade Level: You must possess at least one year of specialized experience (equivalent to the GS-11 level in the Federal service). Specialized Experience is defined as but not limited to to experience that demonstrates competence in adjudicating and authorizing veterans' claims. Specialized experience is typically gained in positions that have involved experience in the development, examination, investigation, adjudication, and authorization of claims for disability compensation, disability pension, death compensation, death pension benefits, life insurance benefits, etc. Such experience is to be substantive and relevant and may have been gained in the practice of law or working with a Federal or state agency, insurance company, retirement, disability, or insurance program. Note: There is no education substitution at the GS-12 Grade level. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited based on time spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work normally involves mental rather than physical exertion. The work is mostly sedentary. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Education
There is no education substitution for this position.
Required Documents
To apply for this position, you must provide a complete Application Package to include the documents detailed below. Your resume and supporting documentation will be verified. Failure to submit the documents as specified may result in lack of consideration for this job announcement. You will not be contacted for additional information. The following documents are accepted and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information. Resume, limited to 2-pages, detailing specialized experience and competencies as they relate to this position. For each position in your resume, you must specify the start and end dates (month/year) and a description of duties. If the position was Federal, you should also indicate the grade level. Resumes containing a general summary of all positions held, not specifying start/end dates, and/or not including documentation supporting Federal grade level(s) are insufficient to determine basic qualifications. Your most recent NON-AWARD SF-50. The SF-50 must indicate proof of status and should identify your position title, series, grade, step, salary, tenure and type of service (Competitive or Excepted). Your SF-50 reflecting when you entered your highest grade (e.g. Promotion, Appointment, etc.) in order to verify time-in-grade requirements. Most recent Performance Appraisal (VA Form 0750) Award SF-50s do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade. CTAP documentation - RIF notice, SF-50 showing VA employee, and performance appraisal SF-50, Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility): Most recent SF-50 if you are a current or former Federal employee An SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade Award 50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade. Examples of appropriate SF-50's include: Within grade increases at the highest grade held; or Promotions with an effective date more than one year old; or SF-50's at the highest grade held with an effective date more than one year old.
How to Apply
All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 06/22/2026 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12373062. To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire. Click Submit My Answers to submit your application package. NOTE: It is your responsibility to ensure your responses and appropriate documentation are submitted before the closing date. To verify your application is complete, log into your USA JOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link, and then select the more information link for this position. The Application page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete.
