Manager, Legal Sales Compliance

Manager, Legal Sales Compliance

For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued.

We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong.

What you will be doing:

The role of the Legal Sales Compliance Manager is a full-time position within Asurion’s Legal Department and will support Asurion’s commitment to maintain and uphold high standards of integrity and compliance in our sales policies, procedures and practices. The Manager will support the Legal team to manage and oversee the sales compliance program. This role will be required to identify potential risks, partner with Legal to provide guidance and broker solutions with cross-functional stakeholders (HR, Technology, Product, Fraud, Customer Solutions, Operations, etc.), drive continuous improvement across business teams and processes, monitor and audit outcomes, and report to senior leadership.

 Essential Duties and Responsibilities:

• Assist in the development and management of Asurion’s Sales Compliance program, designed to ensure compliance with relevant laws, regulations, Company policies and Asurion’s standards of integrity.
• Provide leadership, guidance, and subject matter expertise in developing and implementing sales compliance standards and policies for the organization.
• Leverage expertise to advise Legal and business stakeholders of key strategic initiatives to deliver on Asurion’s commitment to maintain compliance.
• Consult and strategize with Legal partners, and leadership as necessary, to deliver support and guidance on all sales initiatives.
• Help develop and establish requirements, tools, processes, training, and communications to stabilize and enhance the sales compliance program.
• Identify and investigate credible reports of non-compliant behavior, across all channels, lines of business, clients, and programs, ensure appropriate escalation, and deliver consistent guidance for remedial actions, recommendations for process improvement, and preventive measures.
• Perform root cause analysis for potential sales compliance risks and opportunities across multiple workstreams.
• Develop and maintain processes to perform post-sale inspections and continuous evaluations of sales compliance-related business implementations, to include but not limited to training, system enhancements, process or procedures, and program launches, and provide analysis and recommendations for improvement.
• Review and assess sales incentive opportunities and compensation plans.
• Lead and/or observe internal and external listening and calibration sessions; ensure continued calibration with partners and stakeholders
• Clearly and concisely summarize findings though oral and written communication.
• Project management of team metrics, initiatives, milestones, and impacts
• Provide regular reports for various audiences, potentially including senior and executive level leadership

Here’s what you’ll bring to the team:

• Bachelor’s degree or equivalent combination of education and experience
• 3+ years of experience in Regulatory, Compliance, Quality, or Risk Management (preferred)
• 2+ years of experience with analytical duties including tracking and managing data
• 2+ years of experience with people leadership experience (preferred)
• Experience creating, testing, implementing, maintaining or evaluating Compliance programs
• Strong business acumen and ability to drive team members and partners toward a vision
• Experience leading and collaborating cross functionally
• Strong interpersonal skills and demonstrated ability to communicate effectively (both oral and written) to various levels of management and with external partners
• Successfully manage multiple projects/initiatives concurrently
• Ability to prioritize multiple initiatives, delegate where needed, suggest/implement new solutions to complex problems, and drive results
• Strong executive presence (even under stress) and ability to influence without authority
• Demonstrated ability to effectively collaborate and manage multiple points of view to resolution
• Ability to liaise with embedded counsel that support our clients and/or programs
• Ability to work in a confidential environment and handle sensitive data and discussions in a professional and discreet manner
• Ability to manage multiple priorities while still meeting deadlines in a fast-paced environment
• Exceptional analytical and quantitative skills
• Detail-oriented and strong problem-solving skills
• Strong organizational skills
• Demonstrate high standard of integrity and Asurion’s core values
• Self-motivated, possesses great initiative
• Professional individual with a strong work ethic and a demonstrated team player

We take care of you (benefits/perks):

• Competitive pay and benefits including health, dental, and vision
• Retirement savings plan
• Paid time off
• Continuing education support
• Ongoing training to grow your skills