Solutions, Support & Innovation Engineers (Evergreen)

Introduction
Are you a technology-focused, problem solver individual looking to jump-start your career? If so, we’ve got an exciting opportunity for you. We are IVIONICS, a growing technology organization in search of a talented Level I Systems Engineer to join our team. If you’re ready to advance your career and be a part of our future success story, keep reading.

Why Choose Us?

1. Career Advancement. We’re not just offering a job; we’re offering a career. Join us, and you’ll have opportunities to advance yourself in the constantly growing technology sector.
2. A Flourishing Work Environment. At IVIONICS, we believe in fostering a positive workplace culture. We value collaboration, professional growth, and relationship-building both in/out of the office.
3. Work-Life Balance. We understand that your personal life is important. We offer flexible scheduling options to ensure you can manage your professional and personal life effectively.
4. Professional Development. If you’re willing to invest, then so are we. At IVIONICS, you’ll have access to ongoing training and development resources to continue enhancing your skills.
5. Competitive Compensation. We recognize your hard work and want to reward you for it. In addition to a competitive salary, all employees are eligible for a comprehensive suite of additional benefits including: medical/dental/vision, retirement plans, paid-time off, and more.

• Respond to incoming requests for desktops, laptops, software, and network devices
• Assist with installations, configuration, and troubleshooting of hardware/software
• Collaborate with senior engineers for ticket escalations and hands-on training
• Maintain documentation and accurate ticket records

• Deliver escalated technical support, both remotely and on-site
• Handle system builds, server configuration, network architecture, and backups
• Collaborate with QA and Dev teams to test and document custom software solutions
• Identify system improvements, support application development QA, and help shape internal processes
• Mentor junior engineers and lead client communications when needed

• Bachelor’s degree in IT, Computer Science, or related field—or equivalent experience
• 0–5+ years experience in a technical support or QA role
• Industry certifications (e.g. CompTIA, Microsoft, Cisco) a plus
• Must have reliable transportation, a valid NYS driver’s license and be willing to travel throughout the New York Tristate area.
• Able to work in a fast-paced, high-pressure environment.
• Excellent oral and written communications skills.
• Excellent Customer Service skills.
• Able to work flexible shifts and be available for 24x7 off-hours coverage rotation (nights & weekends).

• Microsoft OS, Office 365, Exchange & Active Directory
• Windows Server (2016+) and basic virtualization (VMWare, Citrix)
• Routers, switches, firewalls, VoIP, and cabling best practices
• QA testing tools, Chrome Dev Tools, and website/application troubleshooting
• Ticketing systems and documentation platforms
• Help desk or call center environments

• Salary: $50,000 - $95,000+, commensurate with experience
• A team/family work environment
• Business casual dress code
• Medical, Dental, Vision, HSA & FSA
• 401k and Profit Sharing
• Generous PTO/Sick/Holiday

We’re always hiring great people. Whether you're just getting started or ready to lead, we’d love to hear from you.

IVIONICS is committed to being an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.