Special Districts Clerk Supervisor

Perdue Brandon Fielder Collins and Mott, LLP (Perdue Brandon) has an immediate opening for a Special Districts Clerk Supervisor in our Houston office.

Established in Amarillo, Texas in 1970, Perdue Brandon Fielder Collins & Mott LLP ("Perdue Brandon") is one of the oldest law firms providing collection services and related legal representation to government entities. Our clients include school districts, cities, counties, hospital districts, appraisal districts and other governmental entities. Perdue Brandon continues to grow and currently has 15 primary offices in Texas and multiple satellite locations in Texas, Oklahoma, and Florida servicing clients in nine states.

For more information on our Firm, please visit our website at www.pbfcm.com.

POSITION SUMMARY

The supervisor is responsible for leading a team in a structured, performance-driven environment. This role ensures quality, compliance, and operational efficiency while fostering team development and accountability.

ROLE AND RESPONSIBILITIES

• Assign district rolls to clerks using Excel and monitor workload distribution to maintain efficiency.
• Track clerk productivity and daily call volume, ensuring an average of at least 65 calls per clerk per day.
• Oversee employee timesheets, schedules, attendance, and PTO requests using Dayforce.
• Ensure clerks complete assigned tasks and reporting requirements within established deadlines.
• Supervise clerical staff by providing guidance, training, and performance feedback to maintain productivity and quality standards.
• Support the team in meeting daily, weekly, and monthly production goals while enforcing accountability for call quality, attendance, and schedule adherence.
• Review and process uncollectible accounts for submission to the tax office for board approval.
• Process MUD payments as required.
• Work effectively in a structured environment and collaborate with a diverse team to support overall success.

QUALIFICATIONS

• Previous office experience required, 1-2 years call center experience preferred, 6 months of experience within the call center at Perdue Brandon preferred
• Bilingual skills a plus, Spanish, Vietnamese a definite plus

EDUCATION REQUIREMENT

• High School diploma or equivalent (Required)
• Some college (Preferred)

COMPETENCIES

• Work effectively within a structured setting and foster a positive, inclusive team culture.
• Navigate multiple computer systems while using a headset to input and retrieve information efficiently.
• Adjust quickly to changes in priorities or workflow in a dynamic telecommunications environment.

PREFERRED SKILLS

• Decision-making skills. Ability to work independently and make decisions that balance the interests of the team, the Firm, and the customer.
• Conflict Resolution skills. You need to be able to respond with diplomacy and tact.
• Ability to work under pressure.
• Adaptability and Teamwork - Ability to accept and implement coaching and feedback to achieve individual and team performance goals.

PERFORMANCE EXPECTATIONS

To be successful in this role, a supervisor is expected to consistently demonstrate the following:

• Maintain High Standards of Work Quality
• Regularly review team output for accuracy and compliance.
• Promptly address quality issues to prevent recurrence.
• Drive Team Performance
• Monitor production, coach for improvement, and take corrective action as needed.
• Ensure team meets or exceeds set performance metrics.
• Invest in Team Development
• Provide thorough onboarding for new hires.
• Offer regular training, feedback, and development opportunities.
• Own Results
• Be accountable for team call quality, attendance, and schedule adherence.
• Meet or surpass all production objectives on a consistent basis.
• Plan for Team Growth
• Actively participate in recruitment when needed.
• Anticipate workload changes and prepare the team accordingly.
• Ensure Timely Account Action
• Confirm all necessary steps are taken on accounts to avoid litigation due to unpaid taxes.
• Demonstrate Technical Competence
• Efficiently use required tools, including computer systems and telecommunication equipment.
• Stay Flexible
• Respond proactively to workflow changes or shifting priorities.
• Promote a Positive Work Culture
• Build a collaborative, respectful team environment within a structured framework.

Work Environment and Physical Demands

This position involves:

• Sitting at a computer most of the day
• Utilizing a headset and being on the phone frequently
• On the job training
• Annual Performance Reviews

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, sit, speak, and hear. The employee is required to stand, use hands to finger, handle, or feel; reach with hands and arms; the employee may be required, on occasion, to stoop, kneel, or crouch. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus. Employee may be required to travel by air or car