eBlling Specialist

We are always seeking talented, motivated, growth-minded, and creative individuals. Our firm is committed to providing employee support and advancement, while embracing inclusion and innovation as keys to a stronger future.

We invite you to explore the position below and to submit your application to join our team!

The eBilling Specialist is part of the eBilling Team which functions to support the firm’s electronically billed client. The eBilling Specialist works collaboratively with the eBilling team and other Client Accounting teams to perform tasks related to the electronic submission of client invoices through various eBilling vendor websites. The eBilling Specialist will assist with new and existing eBilled client implementations, troubleshooting rejected invoices and resolving other issues to ensure the successful processing of invoices for clients.

Essential Duties and Responsibilities: 

• Responsible for the submission of eBilled client invoices and escalation of unresolved eBilling issues to the eBilling manager to leverage support for delivering solutions.

• Identify, research, and troubleshoot rejected invoices for resolution and resubmission.

• Work closely with the eBilling Manager and other billing specialists to resolve eBilling related issues and take ownership for the proper setup of eBilled matters in the Aderant billing system to ensure invoices are prepared accurately.

• Collaborate with the Collection Team to resolve any eBilling issues reported directly to the Collection Team by the client, and perform the required follow-up when issues are resolved.

• Submit requests through eBilling vending sites for accruals, appeals, budgets and timekeeper approvals.

• Ensure timely and regular communication for issues regarding eBilling rejections to the appropriate internal team member and, if necessary, to the impacted attorney and legal practice assistant.

• Monitor deduction notifications and forward in a timely manner to billing specialists and legal practice assistants to obtain the attorney’s challenge response for filing an appeal within the appropriate time.

• Report eBilling status for specific clients and deliver reports as requested to management.

Knowledge, Skills and Abilities:

• Proven ability to communicate effectively verbally and in writing.

• The ability to communicate with people internally and externally at all levels to enhance the client experience.

• The ability to prioritize and manage multiple competing priorities in a dynamic rapidly changing environment.

• The ability to produce high volume, computerized document edits in a fast-paced, deadline driven environment.

• Possess outstanding customer/client service and interpersonal skills.

• Work collaboratively to represent the department in a professional and positive manner.

• Proficient in the use of Excel.

Education and/or Experience: 

• Bachelor’s degree or any combination of training, education and experience that demonstrates the ability to perform the duties of the position.

• Minimum of two (2) years of eBilling experience.

• Experience with eBilling within a law firm preferred.

• BillBlast, eBilling Hub, and Aderant/CMS experience preferred.

The Firm will comply with any applicable city or state workplace mandates in effect in regards to Covid-19. 

This position description is intended to describe the general content of and requirements for the performance of the job.  The statements contained in the position description are not necessarily all-inclusive and additional duties and responsibilities may be assigned as determined by business needs.

This position description does not constitute a written or implied contract of employment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

By applying for this position, you agree and understand that Troutman Pepper Locke will process your Personal Information pursuant to the terms of our Worker and Applicant Global Privacy Notice. If you have questions about our data handling practices, or you are a resident of California, the United Kingdom, or the European Union and wish to exercise your privacy rights, please contact us at privacy@troutman.com. 

Equal Employment Opportunity
Troutman Pepper Locke adheres to a policy of equal opportunity and will make all employment decisions, which include hiring, promotion, transfer, demotion, evaluation, compensation and separation, without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, pregnancy, citizenship, disability, genetic information, marital or armed forces status and any other classification as protected by law.

Compensation is dependent on several factors, such as position, location, education, training, and/or experience.